b00gyman
27-05-2008, 11:18
Hi
Apologies that i dont have any technical specs besides that of the PC itself as i am enquiring on behalf of a friend.
Background, last Thursday there was a power outage for around 40 minutes at my friends, when the power came back on she tried to connect her internet and was diverted to the virgin media server requesting that she register the account, (which is strange since it was working before that)
The 2 screens she has been presented with are the "Which area are you" and the "please enter last name and postcode"
she has entered her last name (as shown on her account) and postcode but get the message that there is no customer by that name.
After contacting Virgin she went through the troubleshooting which turned up nothing as all the lights on her modem are the way they should be and sent and engineer out to her on Monday.
The engineer has said that they believe the problem is on their end but could not give any expected resolution time as he was confused himself as to what it could be.
Any idea's? or is it just a matter of waiting to see what happens?
B
---------- Post added at 10:18 ---------- Previous post was at 09:50 ----------
My friend txt me earlier to tell me she called Virgin this morning to ask whats going on and was told she could only contact them regarding the issue after 5pm
whats that about?.....they just stalling so she has to pay 25ppm to talk to someone who will go through the same runaround they went through before...
Apologies that i dont have any technical specs besides that of the PC itself as i am enquiring on behalf of a friend.
Background, last Thursday there was a power outage for around 40 minutes at my friends, when the power came back on she tried to connect her internet and was diverted to the virgin media server requesting that she register the account, (which is strange since it was working before that)
The 2 screens she has been presented with are the "Which area are you" and the "please enter last name and postcode"
she has entered her last name (as shown on her account) and postcode but get the message that there is no customer by that name.
After contacting Virgin she went through the troubleshooting which turned up nothing as all the lights on her modem are the way they should be and sent and engineer out to her on Monday.
The engineer has said that they believe the problem is on their end but could not give any expected resolution time as he was confused himself as to what it could be.
Any idea's? or is it just a matter of waiting to see what happens?
B
---------- Post added at 10:18 ---------- Previous post was at 09:50 ----------
My friend txt me earlier to tell me she called Virgin this morning to ask whats going on and was told she could only contact them regarding the issue after 5pm
whats that about?.....they just stalling so she has to pay 25ppm to talk to someone who will go through the same runaround they went through before...