Minimal_Fuss
14-05-2008, 17:55
The last couple ofweeks we've been losing our connection to the internet entirely for hours....yesterday it went at around 9pm and came back today at 5.50pm! That's getting onto no internet for 24hours. This is happening everyday now for at least a coupel of hours, usually in the evenings.
-We are located in Norwich (City Center), Norfolk.
-We are on 2mb Virgin Cable connection.
-We connect via a router, the settings for which are fine and have been unchanged for 6months before the problems recently began.
-I have tried connecting without the router driectly and the issue still persists.
-I'm quite internet savy and have tried various mac address settings, and both dynamic and static setups etc in vain.
Here are the modem details, I dont know if they help:
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : XXXXXXXXXXXXXXXX
Serial Number : xxxxxxxxxxxx
Boot Code Version : 3.1.6d
Software Version : 2.94.1014
Hardware Version : 1.19
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 330750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 5.5 dBmV
Downstream SNR : 41.3 dB
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 42800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 36.5 dBmV
Upstream Mini-Slot Size : 2
Any help would be great, I'll be trying to contact Virgin later, but we dont have a landline so it costs ALOT.
Cheers guys,
Ben.
-We are located in Norwich (City Center), Norfolk.
-We are on 2mb Virgin Cable connection.
-We connect via a router, the settings for which are fine and have been unchanged for 6months before the problems recently began.
-I have tried connecting without the router driectly and the issue still persists.
-I'm quite internet savy and have tried various mac address settings, and both dynamic and static setups etc in vain.
Here are the modem details, I dont know if they help:
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : XXXXXXXXXXXXXXXX
Serial Number : xxxxxxxxxxxx
Boot Code Version : 3.1.6d
Software Version : 2.94.1014
Hardware Version : 1.19
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 330750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 5.5 dBmV
Downstream SNR : 41.3 dB
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 42800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 36.5 dBmV
Upstream Mini-Slot Size : 2
Any help would be great, I'll be trying to contact Virgin later, but we dont have a landline so it costs ALOT.
Cheers guys,
Ben.