garytheobald
04-05-2008, 16:23
Hi can anyone please help,I bought a virgin sim only deal £15 for 200mins and 200 texts and it was activated 2 weeks ago with a credit limit of £150, anyway when I tried to use my phone last thursday it said my credit limit had been exceeded, I called vm up and they said my bill was £159 I said i couldnt have used my credit limit as i had sent 5 texts and used 30 mins of my allowance to which they replied that the costs was for wifi,
I explained that I was told that wifi was included and they then said it wasnt, so I could start using my phone again I paid the bill but dont see why I should after a lot of complaining they have given me £35 but the question is I currently (and for the last 7 years) have my broadband tv and home phone supplied by vm, should I cancel it because they wont refund this charge, when I spoke to virgin media to cancel tv etc they said they are a different company to virgin mobile and that i was punishing them for vmobiles greed.I thought that virgin media would have been able to speak to virgin mobile to ask them to refund the £159 what should i do many thanks:erm:
I explained that I was told that wifi was included and they then said it wasnt, so I could start using my phone again I paid the bill but dont see why I should after a lot of complaining they have given me £35 but the question is I currently (and for the last 7 years) have my broadband tv and home phone supplied by vm, should I cancel it because they wont refund this charge, when I spoke to virgin media to cancel tv etc they said they are a different company to virgin mobile and that i was punishing them for vmobiles greed.I thought that virgin media would have been able to speak to virgin mobile to ask them to refund the £159 what should i do many thanks:erm: