Missing Sync Light - Everything working

[Markly Darkly]

For two days in a row I've come home to a missing Sync light. The Rdy Light is on and everything is working OK. Modem levels are all OK as well.

Any ideas why. It does come back on if I reboot.

PS. Its ntl:200

Thanks

[whydoIneedatech]

For two days in a row I've come home to a missing Sync light. The Rdy Light is on and everything is working OK. Modem levels are all OK as well.

Any ideas why. It does come back on if I reboot.

PS. Its ntl:200

Thanks

Modems faulty ring up and tell Tech Support on 0906 212 1111 and they will send out a new modem and the call will be free as the equipment is at fault.:)

[lostandconfused]

Maybe the bulb has gone?:D

[Wicked_and_Crazy]

It does come back on if I reboot.



Maybe the bulb has gone?:D

:confused:

[whydoIneedatech]

If the bulb is out then you need to call Tech Services as that modem is faulty and a potential fire hazard.

The call will be free as the equipment is at fault.

[Toilet-Duck]

If the bulb is out then you need to call Tech Services as that modem is faulty and a potential fire hazard.

The call will be free as the equipment is at fault.

Its a fire hazrd if the bulb goes?! :confused:

[mrsnooch]

I think whydoIneedatech means that when something electrical is faulty then it tends to use more voltage and therefore overheat, possibly resulting in a fire!

[whydoIneedatech]

Its a fire hazrd if the bulb goes?! :confused:

If I took your call and you said the bulb was gone then I would send out a replacement modem, as the is a small risk of overheating, therefore a fire risk.:)

[DJ_Price]

Good luck on getting a new modem. I've tried & so far have failed.

[the-cable-guy]

must just be you then, im on my fifth modem.

[whydoIneedatech]

Good luck on getting a new modem. I've tried & so far have failed.

If the modem is faulty then it must be replaced, do you have a faulty modem and what model and speed are you on?

[DJ_Price]

If the modem is faulty then it must be replaced, do you have a faulty modem and what model and speed are you on?
Well my modem has been restarting itself, losing connection & I phoned up to tell them & they did a test & said there is no problem with it & it hasn't restarted, even though it has been. I also posted on the newgroup & got the same response. It's the Ambit 120, old ntl home modem. I'm on 4mb.

[whydoIneedatech]

Well my modem has been restarting itself, losing connection & I phoned up to tell them & they did a test & said there is no problem with it & it hasn't restarted, even though it has been. I also posted on the newgroup & got the same response. It's the Ambit 120, old ntl home modem. I'm on 4mb.

Tech Support should replace a modem with those faults, call 150 option 4 and complain, or 150 and the thinking of leaving us option and complain that your not happy with the service provided and explain about your modems faults.

[DJ_Price]

Tech Support should replace a modem with those faults, call 150 option 4 and complain, or 150 and the thinking of leaving us option and complain that your not happy with the service provided and explain about your modems faults.
I don't have a virgin telephone line.

[whydoIneedatech]

I don't have a virgin telephone line.

Try 0845 454 1111 same as above.

[DJ_Price]

Thanks for the number. I will phone them up within the next few days. I made a quick video to show what my modem does. The file is an avi, XviD, no audio video & is 4mins long. 7.56MB http://www.mediafire.com/?zonczdjixdm
(http://www.mediafire.com/?zonczdjixdm)