new member with cable problem looking for ideas

[kafkawilde]

Hi Folks
I am a newbie here. I live in Leicester le3 with an xl packadge, ntl home modem (quite old) going through a net gear mr814v2tw router, into an ethernet pc using xp.
I have real problems with download speed. I contacted virginmedia tech support who say the modem is receiving what they send, and they say its my computer losing 30% of packets. I dont have any P2P software and really not being massively technical wondered if you has any hints or ideas?
Could this be the router losing this?:confused: James in Leicester

Sat, 19 Apr 2008 06:25:49 UTC

Test 1: 1024K took 20781 ms = 49.3 KB/sec, approx 406 Kbps, 0.4 Mbps
Test 2: 1024K took 20109 ms = 50.9 KB/sec, approx 419 Kbps, 0.41 Mbps
Test 3: 1024K took 19016 ms = 53.8 KB/sec, approx 443 Kbps, 0.43 Mbps
Test 4: 2048K took 42140 ms = 48.6 KB/sec, approx 400 Kbps, 0.39 Mbps

Overall Average Speed = approx 417 Kbps, 0.41 Mbps

[grubbymitts]

more than likely, try it without.

[cleshe]

Hi Folks
I am a newbie here. I live in Leicester le3 with an xl packadge, ntl home modem (quite old) going through a net gear mr814v2tw router, into an ethernet pc using xp.
I have real problems with download speed. I contacted virginmedia tech support who say the modem is receiving what they send, and they say its my computer losing 30% of packets. I dont have any P2P software and really not being massively technical wondered if you has any hints or ideas?
Could this be the router losing this?:confused: James in Leicester

Sat, 19 Apr 2008 06:25:49 UTC

Test 1: 1024K took 20781 ms = 49.3 KB/sec, approx 406 Kbps, 0.4 Mbps
Test 2: 1024K took 20109 ms = 50.9 KB/sec, approx 419 Kbps, 0.41 Mbps
Test 3: 1024K took 19016 ms = 53.8 KB/sec, approx 443 Kbps, 0.43 Mbps
Test 4: 2048K took 42140 ms = 48.6 KB/sec, approx 400 Kbps, 0.39 Mbps

Overall Average Speed = approx 417 Kbps, 0.41 Mbps
If you have a 120 modem and the XL package it won't give you proper speeds, even the L package it's unlikely.
Subscribe to newsgroups. Instructions at this link.
http://www.virginmedia.com/customers/newsgroups/setting-up.php
subscribe to
news.virginmedia.com and the virginmedia.support.broadband.cable
newsgroup.Post on there your query, :- will my modem give me the correct speed.
you'll find them much better to deal with than the telrephone helpline.

[GeoffB]

If you are using ethernet, why are you using a router? Much better speeds are obtained direct from the modem - you can get quite long cables if that's a problem. A router (NAT) will give added security, of course, but nothing that a good firewall can't do. Can't really comment about the type of modem, except that I have a NTL250 on XL and often get 19.5 Mb/s via ethernet (7/8 max. when I use wireless upstairs).

[Noggo]

Have a look here on this thread:
http://www.cableforum.co.uk/board/12/33631394-my-broadband-is-slow-check-first.html

[kafkawilde]

Thanks guys this is all really helpful stuff