Signing Up For 4mb BB, But Told 10mb. [Archive]

View Full Version : Signing Up For 4mb BB, But Told 10mb.

DJ_Price

17-04-2008, 06:01

Hi my friend should be having broadband installed at his girlfriends place today & has been told that it will be 10mb, but being in Cardiff the upgrade on the virgin page says TBC. I was wondering if they could actually give the 10mb upgrade to him being as it's a new install or has the person he spoke to on the phone just quoted that he'd get the 10mb so he would sign up?

moaningmags

17-04-2008, 06:37

He'll need to wait until the upgrade goes through I think.
Prolly quoted 10meg as it's going to be done by the summer (so they say)

whydoIneedatech

17-04-2008, 06:44

He'll need to wait until the upgrade goes through I think.
Prolly quoted 10meg as it's going to be done by the summer (so they say)

We were told by the end of last quarter of the year or October, probably expecting an Indian Summer.;)

moaningmags

17-04-2008, 07:32

Are we talking this year, last year or next year ;-)

whydoIneedatech

17-04-2008, 08:01

Are we talking this year, last year or next year ;-)

2008 alegedly;)

xspeedyx

17-04-2008, 12:45

end of summer 2008 give them a chance they have to upgrade so much hardware

DJ_Price

02-05-2008, 21:49

Well I finally got to go around there to test the connection & it turns out it is only 4mb. He told me that when he rang up to book it to be installed that it would be 10mb when it's installed.

Kymmy

03-05-2008, 08:35

DJ_Price

05-05-2008, 18:10

OK,

Lesson #1 Never believe Customer Support on ANYTHING!!!
Lesson #2 Never believe the VM Website on ANYTHING!!!
Lesson #3 Cable Forum can be believed but not on EVERYTHING ;)

Kymmy

PS...If CS every get anything right then it's back to the https://www.cableforum.co.uk/images/local/2011/03/38.gif
I'd agree with you on that. I guess he will just have to wait like the rest of Cardiff for the upgrade. When it eventually rolls out.