View Full Version : You've heard of Traffic Management, well they've started a new one now.
Application Management is really simple. We have a set of rules that manages how much bandwidth is allocated to a specific list of applications and protocols during peak periods. The rules apply to everyone on the network who is using these application and protocols during the peak period. Outside of peak periods, Application Management does not apply. Right now, the peak period for Application Management is Monday to Friday 4pm till 1am, and all day at the weekend.
Peak periods for Application Management may vary from time to time. This enables us to adapt the service to seasonal variations in demand, as well as the ever-changing ways in which customers use the internet
Is somebody on a bet that they can lose thousands of customers in a short space of time? :shocked:
http://www.virgin.net/helpme/broadband/faq/basics_traffic.html
JohnHorb
13-04-2008, 16:36
Wow! When did THAT appear?
moaningmags
13-04-2008, 16:38
Thankfully that's ADSL and not cable.
16:33 ;)
I wonder what the applications will be besides all P2P, iplayer, binary usenet downloaders, and internet explorer?
JohnHorb
13-04-2008, 16:39
Thankfully that's ADSL and not cable.
Phew! (Wipes brow)
http://www.virginmedia.com/help/traffic-management.php is the one for cable customers
TraxData
13-04-2008, 16:41
Thankfully that's ADSL and not cable.
And you really believe this isnt going to make its way to cable?
MovedGoalPosts
13-04-2008, 16:44
:eek:
Reading that is a lot worse than the previous policies. If you get traffic managed, it will now not only be just that evening that you overdid it, but for a whole weeks worth of evenings.
And as for application management :mad:
Can someone at Virgin Media please tell me why I bother with an internet connection? They need to update their thinking. It's not just about music tracks anymore. With things like iplayer, large media files will increasingly be shifted, and that will be during the times when people use their connections, i.e. peak hours. :(
---------- Post added at 16:44 ---------- Previous post was at 16:43 ----------
Thankfully that's ADSL and not cable.
Where does it say that? As I read it it applies to broadband use generally.
william.nixon47
13-04-2008, 16:45
this doc. refers to back to another doc titled "non cable services" so it may not apply to cable, I sincerely hope, if it does, most weekend surfers will be off to new isp's, including me
JohnHorb
13-04-2008, 16:46
:eek:
Where does it say that? As I read it it applies to broadband use generally.
It's under virgin.net, rather than virginmedia.com
However, as Traxdata says, how long before it extends to cable?
Where does it say that? As I read it it applies to broadband use generally.
From elsewhere on that site ;)
If you have a USB broadband modem such as the SpeedTouch 330, make sure that your telephone line and the modem data cable are plugged into the broadband filter, and it is plugged into your telephone socket on your wall.
Where does it say that? As I read it it applies to broadband use generally.
The url is a bit of a giveaway.
Alternatively track back from that webpage up through 'The basics' and then select the page describing the AUP and you'll find "Broadband Service" is defined as "Virgin Media's service whereby you may gain direct high speed access to the Internet via your BT phone line using ADSL (Asymmetric Digital Subscriber Line) technology"
MovedGoalPosts
13-04-2008, 16:54
fair enough, even so , with the way that Virgin Media behave, giving better speeds on one hand, yet crippling them by management processes on the other, I can see this silliness spreading :(
WHISTLED
13-04-2008, 16:55
Can someone at Virgin Media please tell me why I bother with an internet connection? Porn, the same as everyone else!?
MovedGoalPosts
13-04-2008, 16:56
Porn, the same as everyone else!?
:bsmack:
TraxData
13-04-2008, 16:57
Porn, the same as everyone else!?
Who needs porn when you have the real thing at your side ;)
Who needs porn when you have the real thing at your side ;)
Well said.
Who needs porn when you have the real thing at your side ;)
What - an inflatable doll? :D
MovedGoalPosts
13-04-2008, 17:28
:notopic: thank you ;)
frogstamper
13-04-2008, 17:35
Well I imagine that's going to encourage lots of people to get the 50mb connection when it comes out.
In another vain though I'm sure I read on another thread that VM were doing this because at present they are upgrading the network, which apparently will not be completed till late 2009, and they are trying to find ways of keeping the whole network up and running.
TraxData
13-04-2008, 17:39
What - an inflatable doll? :D
Puncture repair kit on standby ;)
---------- Post added at 17:39 ---------- Previous post was at 17:39 ----------
:notopic: thank you ;)
Jealousy? :p:
MovedGoalPosts
13-04-2008, 17:47
Well I imagine that's going to encourage lots of people to get the 50mb connection when it comes out.
In another vain though I'm sure I read on another thread that VM were doing this because at present they are upgrading the network, which apparently will not be completed till late 2009, and they are trying to find ways of keeping the whole network up and running.
Trouble is, whatever upgrades are currently in planning / progress will inevitably be in need of new updates by then. The pace at which internet use is growing and will continue to grow will continue to outstrip the capacity of network providers to develop. Whilst some form of temporary management may be justified it appears Virgin Media are bent on such policies for the long term. That doesn't reflect the changing demands of the internet user when more and more media is being streamed.
So when CAN I download?:erm:
Why do they keep moving the goal posts?When will we have a definitive rule that we can ALL get behind?
I don't want to download 12pm to 6am because that's when I use my PC to render pictures.:(
It's under virgin.net, rather than virginmedia.com
www.virgin.net takes you to virginmedia.com ;)
frogstamper
13-04-2008, 18:00
Trouble is, whatever upgrades are currently in planning / progress will inevitably be in need of new updates by then. The pace at which internet use is growing and will continue to grow will continue to outstrip the capacity of network providers to develop. Whilst some form of temporary management may be justified it appears Virgin Media are bent on such policies for the long term. That doesn't reflect the changing demands of the internet user when more and more media is being streamed.
This is the problem isn't it, if we knew for example the network would be fully updated from say the end of the year, and then they were prepared to drop these stm limits, I feel people might be more inclined to accept it. But if they keep advertising as they do, taking more and more people onto the network and these stm times get longer and longer, who's going to want to pay out £40pm+ for 20mb or 50mb connection. Personally I think VM will have no choice but to eventually drop the "unlimited" tag and give each customer a base usage each month, then charge by the GB.:shrug:
But if they keep advertising as they do, taking more and more people onto the network and these stm times get longer and longer, who's going to want to pay out £40pm+ for 20mb or 50mb connection. Personally I think VM will have no choice but to eventually drop the "unlimited" tag and give each customer a base usage each month, then charge by the GB.:shrug:
As it is at the moment with them advertising for more and more users to join the network and selling it as the fastest and unlimited, but applying all these restrictions because they know they can't provide the speeds they sell. it mounts to nothing less than fraud as they know they can't supply.
As it is at the moment with them advertising for more and more users to join the network and selling it as the fastest and unlimited, but applying all these restrictions because they know they can't provide the speeds they sell. it mounts to nothing less than fraud as they know they can't supply.
With this and their intention to Spy on their user's what will be their next move i wonder. Talk about a company on the road to self destruction :rolleyes:
frogstamper
13-04-2008, 18:25
With this and their intention to Spy on their user's what will be their next move i wonder. Talk about a company on the road to self destruction :rolleyes:
It certainly seems that VM could do with a decent PR team, "Max where are you";)
icestar2
13-04-2008, 18:26
Used to get poor speed's. Got new modem installed yesterday to be able to get full 20mb and its even worse now. I used to get poor speeds all day long nothing over 3-4mb till 12am then I got 10mb. Now I get poor speeds all day 1-3mb with full 20mb only comming on line after 3AM ! Its clear to me my speed is being limited for no reason. I cant understand why they are doing this as I used to have a great connection a couple months back. My guess is either they have to many people in my area so there limiting or these's some people in the area using not so legal methods of getting internet. Either way I am not getting even close to what am paying for.
CrowmanUK
15-04-2008, 21:54
I think i've sussed out how not to get traffic managed on ADSL, we just need to convince the web browsing/emailing contingent how good it would be to have 4OD and the BBC iplayer on so they can watch programs all day long, that way their use would go way up and we'd have less chance of being traffic managed, if everybody downloads a lot then we're all equal!
Welshchris
16-04-2008, 01:30
they r gonna be limiting everything before long, cant send more than 5 emails an hour, cant open more than 3 website a time lol
I remember when i was on the 20mb service and i had an oversubscription problem in the area and they were trying to blame my pc for it instead of themselves..... One idiot at Virgin said the reason why my 20mb was at 3.9mb was cos i had more than 5 websites open at a time comparing prices between computer parts i was buying LOL!.
they r gonna be limiting everything before long, cant send more than 5 emails an hour, cant open more than 3 website a time lol
I remember when i was on the 20mb service and i had an oversubscription problem in the area and they were trying to blame my pc for it instead of themselves..... One idiot at Virgin said the reason why my 20mb was at 3.9mb was cos i had more than 5 websites open at a time comparing prices between computer parts i was buying LOL!.
No way?!?!?!?!?!
Then again, why should I expect ANYONE at VM to actually tell the truth??
I remember 1 engineer I had out said the reasons why I wasnt getting anywhere near 20Mb was because I had 2many icons on my quicklaunch bar, and I had a lot of programs open in Task Manager, didnt matter that I got 2GB of RAM inside this laptop, and I had around 1.5GB free...
This is the same laptop with even more icons on my quick launch bar, and I have no problem at all maxing out my 10Mb business line!
The cheeky gits at vm!
I can imagine Virgin Media sending out a questionaire to customers;
"Do you get full 20mbit?"
"If you do, can you let us know because we have missed you if you do...".
:p
PeteTheMusicGuy
16-04-2008, 10:56
I can imagine Virgin Media sending out a questionaire to customers;
"Do you get full 20mbit?"
"If you do, can you let us know because we have missed you if you do...".
:p
I would not put it past them to do that :D
I can imagine Virgin Media sending out a questionaire to customers;
"Do you get full 20mbit?"
"If you do, can you let us know because we have missed you if you do...".
:p
"Yes i do get the full 20Mb, and this is because I do not download a thing an I only use my HIGH SPEED connection to send & recieve emails & really light browsing"
Obviously somone has used this answer due to the stupid STM nearly 24/7!
cupid stunts at Virgin Media!
wirecutter
16-04-2008, 11:09
Its Here NOW!
Extract from "E"mail When I first complained:=
Broadband Size: L
During peak times (4pm till 9pm), users on the L package that download at least 800MB of traffic each and/or uploading at least 325MB of traffic each.
Any users hitting either of these amounts during peak times will have their broadband speed temporarily traffic managed (STM) – their download speed will be set to 1Mb/s, with their upload speed set to 128Kb/s. This will last for 5 hours from when the traffic management policy is applied, the data used to trigger traffic management is then reset. In some circumstances you could have to wait until 2am before your speed returns to normal, if STM was triggered at 8:59pm.
And this was just a week after reading:=
http://allyours.virginmedia.com/html/existingcustomers/faster/current_service.html
We're always looking for ways to make your service even better than before.
So if you've got Broadband Size: L from Virgin Media, we'll be upgrading your service from 4Mb
to a supersonic 10Mb1 - absolutely free. Whoosh!
That means you can now download a MP3 track in 4 seconds or an episode of your favorite
TV show in just 5 minutes2.
How many Megs is a TV show?? Dont download/watch TV on V......
CrowmanUK
16-04-2008, 17:24
Thats probably not far off the mark, when I was on 10meg with blueyonder (happy days...) I think I worked it out to 100gig a day if I left it running on the newsgroups all day ( I didnt do that, I just worked it out) so that was around 4.1Gig an hour which is around 350meg in 5 minutes, which is just about an episode of a tv show.
Ah the good old days of Blueyonder, where you had a stable connection and no STM. I personally wish it were run by Telewest again.
Ah the good old days of Blueyonder, where you had a stable connection and no STM. I personally wish it were run by Telewest again.
It's still run by Telewest (& NTL) - only the name changed, the infrastructure and management stayed the same (with a few small changes).
So when CAN I download?:erm:
Why do they keep moving the goal posts?When will we have a definitive rule that we can ALL get behind?
I don't want to download 12pm to 6am because that's when I use my PC to render pictures.:(
According to this link
http://www.virginmedia.com/help/traffic-management.php is the one for cable customers
The management times for cable are now 4pm-9pm and speed will be reduced for 5 hours ... The last I remember it was till midnight and the speed reduction was for 4 hours. Have they been this way for a while now (it has been a good while since I last looked at their shaping policy so I guess it might have been this way for a while ? )
The management times for cable are now 4pm-9pm and speed will be reduced for 5 hours ... The last I remember it was till midnight and the speed reduction was for 4 hours. Have they been this way for a while now (it has been a good while since I last looked at their shaping policy so I guess it might have been this way for a while ? )
Oh no they're smegging not! They have changed the STM times but have not updated the VM traffic website details, which is really bad. I only got the official new traffic management times by making a formal complaint, because I was traffic shaped outside of the 4pm to 9pm times.
10am 3pm - Download monitoring *** new times*** and they are official
4pm - 9pm - Download monitoring
3pm - 8pm - Upload monitoring.
GraphiX2004
16-04-2008, 21:45
are they trying to become the worlds no 1 isp?
Corporate Suicide if you ask me and why are they allowed to get away with this?
can you name me any other product service that advertise constantly something
your not getting and they cannot provide and yet still by law get away with it?
do virgin expect people to work at all?
4pm - 1am traffic shaped and protocol shaped so is the entire
country supposed to only use the Internet at Crazy o'Clock in the morning?
Normal working people 99.9% of the time eat and socialize between 5pm-11pm
does virgin staff who's apparently from a parallel universe to this one not get that?
on their world does normal socializing web browsing times start after 1am?
how stupid can a company be and further more how stupid are we for sitting back
and allowing this to happen, their needs to be something done about this fiasco
Quick note: Those new STM times are only currently operational in the trial areas (Preston, Wigan, Blackpool, Camden, Dalston, Enfield and Haringey).
Pending the results of these trials, the revised times and limits *may* be extended nationwide.
(It may seem like a futile gesture but I'd still suggest that you phone or report to the newsgroup any suspicion that you're being STM'd out of the standard hours -- if they get enough complaints...)
Impz2002
16-04-2008, 22:04
I've been watching this thread with interest.
I'm wondering at what point they start to encroach onto trade descriptions legislation with their "Unlimited" product. if it is limited in a fashion for nearly half of the available usage time dosn't that make a mockery of their unlimited claim ?
Something needs to give or i for one will be jumping ship ! i may get 20meg all the time but if im STM'ed thats no good to me !
Impz
I've been watching this thread with interest.
I'm wondering at what point they start to encroach onto trade descriptions legislation with their "Unlimited" product. if it is limited in a fashion for nearly half of the available usage time dosn't that make a mockery of their unlimited claim ?
Something needs to give or i for one will be jumping ship ! i may get 20meg all the time but if im STM'ed thats no good to me !
They claim that the use of the term 'unlimited' is you are not limited by how much you are allowed to download. a cap if you like.
as long as they give you any speed at all, be it 5kb they can still carry on using the term unlimited and carry on ripping their customers off because they have over sold and want to carry on over selling to pay the banks the money owed.
I believe that the company is that devious of late that they would have no problem in doing just that, and would defend themselves with the term unlimited and what they say it means.
Because they have got away with a lot of things lately by the people who have the authority to tell them they are wrong, they carry on doing what they like and think they can talk themselves out of it all by use of very clever twisting of things. they will say that it's in the T&C's that they can do both this and that.
Even though all these complaints are made to the bodies that look into these complaints are from their own customers, they still do it.
It shows how much contempt they have towards their own customers, the very same customers they are deceiving by telling them all is rosey and this contract to sign will give you much happiness once you have signed it.
I have never known a company that can keep changing the terms of a contract or even just basic rules as often and as easily as virgin seem to both do, and are able to do without objection or intervention from anyone that is able to object or intervene.
Everytime they are brought up over it they always say that is for the benefit of the customer. it is never ever for the benefit of the company, and done to save them money.
In the next statement it will be the same old story of it only affects a few people so no problems, and all their other customers (the ones that don't know what STM is) say it's really great as it benefits them!
CrowmanUK
16-04-2008, 23:07
Ah now its all making sense, BT's acceptable speeds for broadband are 20% of your paid for bandwidth, so if you've got a 1meg connection its still acceptable to only have a 200k download speed so even if they throttle you to 25% of your speed you're still within BT's limits. Very sneaky. If you've got a problem though I'd say get in touch with the ISPA, they do get things done.
http://www.ispa.org.uk/
Web-Junkie
16-04-2008, 23:14
Why give people USB modems anyway? USB surely cripples the speed you get doesn't it? No wonder people complain about ADSL speeds if they have USB modems!!
USB 1.1,which is what most ADSL modems have on them, has a supposed maximum of 12Mbits.
So as USB modems are only supplied for 'up to 8Mbit' connections they are usually fine.
Though it is why faster connections (Whether ADSL2+ or cable) come with routers/modems with an ethernet socket
gobbledigook
18-04-2008, 00:03
hi guys!
i've just been reading this thread with great interest!!
i'm down in bristol on a 20mb service, we have had little problems to be honest and our connection seems to be solid :)
however.... i've just been catching up on the last episode of Torchwood on iplayer, and toward the end it started playing up! the first thought was that one of my housemates was dowloading porn... but after checking the router logs i was the only person online... so i did a speedtest = 1mg!! YES COUNT IT *1*
i don't truely trust speetest sites for the connection we have as it can take virgin a few minutes to allocate the bandwidth, so i started downloading a chunky file from http://ubuntu.virginmedia.com/releases their own server... i was very surprised to find that after 5 mins the speed had actually decreased!!
so i figured, maybe ther'd been some mainanence and i needed to reboot the modem, after doing this i started to download the same file from the virgin server, it started at about 18.5mb but instantly dropped to under 1mg!!!!
now this is surely BLATENT application management!?!?!?!?!?!?!
has anyone else had issues?
all views welcomed
dan:)
Hi Dan,
Try rebooting your modem, router and pc and then download 4x files at the same time and see what your total download speed is?
vBulletin® v3.8.11, Copyright ©2000-2024, vBulletin Solutions Inc.