Slow internet connection [Archive]

View Full Version : Slow internet connection

irishtrisha

07-02-2008, 15:24

i have a 4mb virgin broadband connection yet the highest download speed my internet does is 40kbs. Yet my friend who lives about 30metres away and has the same package as me, he does about 300kbs.
What you think the problem is? and what should i do?

Thanks in advanced!

Trish :D

---------- Post added at 15:24 ---------- Previous post was at 15:08 ----------

also when i do a speed connection test it says i can download to 200 - 300 kbs, yet im still only doing up to 40kbs

Welshchris

07-02-2008, 15:34

tried the usual stuff like scanning for trojans, viruses and spyware etc?

Sirpingalot

07-02-2008, 15:46

It depends on the server you are connecting to; distance, line quality and above all, the specification of the server itself. If the server is only able to send data at 40KB/s, you wont get anything over that.

Welshchris

07-02-2008, 16:16

jcuk

07-02-2008, 17:00

You goto www.download.com and download a file.

The file is 500Mb's

The server your downloading from is in Illinois, U.S.A

The Server is Medium Specification

Think about the distance and latency of the connection, your gonna download something faster from a server thats based in the uk than in america (as example)

And the main thing to think about is the upload speed of the person/server your downloading from, perhaps its only got 768k upload, you will only download at max speed the person can upload at.

download a large file from ftp.virginmedia.com and see what you get there.

Forget speedtest sites.

Sirpingalot

07-02-2008, 18:08

?????????????????????????????????????

What are you asking exactly?

---------- Post added at 18:08 ---------- Previous post was at 18:07 ----------

You goto www.download.com and download a file.

The file is 500Mb's

The server your downloading from is in Illinois, U.S.A

The Server is Medium Specification

Think about the distance and latency of the connection, your gonna download something faster from a server thats based in the uk than in america (as example)

And the main thing to think about is the upload speed of the person/server your downloading from, perhaps its only got 768k upload, you will only download at max speed the person can upload at.

download a large file from ftp.virginmedia.com and see what you get there.

Forget speedtest sites.

Which is basically just a repeat of what I said.

jcuk

07-02-2008, 19:26

Yeah, i reckon the guy that had the excessive and unnecessary ?'s didnt really understand what you were coming from, so tried to break it up a bit.

J x

irishtrisha

08-02-2008, 21:32

ok i opened my local area connection status and it gave me this.
http://img262.imageshack.us/img262/5920/localareaconnectionsj8.jpg

should i be sending packets?

i checked for trojons etc but nothing.

irishtrisha

09-02-2008, 18:56

???

eddcase

10-02-2008, 00:43

Firewall conflict? (Sorry, just filling in until someone who knows what they're talking about turns up :))

r00t

10-02-2008, 13:40

irishtrisha.

Start>run>cmd

ping www.bbc.co.uk
ping localhost
ping 127.0.0.1
netstat -b

And post your results here, thanks :)

bogusone

10-02-2008, 16:38

irishtrisha.

Start>run>cmd

ping www.bbc.co.uk (http://www.bbc.co.uk)
ping localhost
ping 127.0.0.1
netstat -b

And post your results here, thanks :)

Hope you don't mind, but I'm having the same problems. Heres my paste:

"Pinging www.bbc.net.uk (http://www.bbc.net.uk) [212.58.251.207] with 32 bytes of data:
Reply from 212.58.251.207: bytes=32 time=19ms TTL=244
Reply from 212.58.251.207: bytes=32 time=20ms TTL=244
Reply from 212.58.251.207: bytes=32 time=20ms TTL=244
Reply from 212.58.251.207: bytes=32 time=20ms TTL=244
Ping statistics for 212.58.251.207:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 20ms, Average = 19ms

ping localhost
Pinging acer-c72a56fa8b [127.0.0.1] with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

ping 127.0.0.1
Pinging acer-c72a56fa8b [127.0.0.1] with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Active Connections
Proto Local Address Foreign Address State PID
TCP acer-c72a56fa8b:1035 localhost:2804 ESTABLISHED 3520
[admtray.exe]
TCP acer-c72a56fa8b:1040 localhost:1041 ESTABLISHED 1496
[KService.exe]
TCP acer-c72a56fa8b:1041 localhost:1040 ESTABLISHED 1496
[KService.exe]
TCP acer-c72a56fa8b:1042 localhost:1043 ESTABLISHED 1496
[KService.exe]
TCP acer-c72a56fa8b:1043 localhost:1042 ESTABLISHED 1496
[KService.exe]
TCP acer-c72a56fa8b:2804 localhost:1035 ESTABLISHED 1020
[admServ.exe]

r00t

10-02-2008, 16:53

bogusone

10-02-2008, 17:01

They all look fine bogusone.
Whats your QOS and would you please download this file and let me know the download speed please.
http://gamefiles.virginmedia.com/blueyondergames/b5ifh/ifhsetup.exe
Maybe even download two instances of it, so we can try and saturate your bandwidth.

I started the download at 325KB/S and then it settled at 139.79KB/S for a while and then dropped to 127KB/s I stopped it then with 30.24 time left remaining.

r00t

10-02-2008, 17:10

Maybe worth giving tech support a call or post on news.virginmedia.com
virginmedia.support.broadband.cable

*Could* be a issue with the uBR, FEC errors or high TX load causing slow speeds.

bogusone

10-02-2008, 17:16

r00t
Thanks for your help. I wil do as you ask even though I have NO idea what my issues are :-)

r00t

10-02-2008, 17:39

Slow internet connection, as the title of the thread?

chrome

10-02-2008, 20:25

hi i've just downloaded the file from virgin like root said 1st time i got 522 kb/sec 2nd time i got 566 kb/sec and i'm on a 20 meg connection

bogusone

10-02-2008, 22:24

Slow internet connection, as the title of the thread?
No no sorry. What I meant was that I didn't understand what "uBR, FEC errors or high TX load causing slow speeds" meant :)

irishtrisha

06-04-2008, 14:51

i got alend of a modem off my friend. my internet increased up to 350kbs!!! which probably aint much to most of you's lol but its a big difference from gettin 40kbs, so the problem is with he modem. i phoned them up asking for a new one. and they asked me for my mac address at back of modem and said my speed should increase by tomarrow.

whys this?