ziesjoem
19-01-2008, 22:33
Hiya
New user here. I hope this is the right forum :)
My phone is dead for almost a month now. At first I thought it might be a flux, so called via my mobile. Didn't use the phone for the rest of the week, and an hour before I left for my Christmas holiday, the thing still wasn't working, but since I was going for two weeks, I didn't bother to call.
Alas, I come back, and call tech-support, and was told the next appointment would take 6 days!!!! Well, given that I had no choice, I said, ok. On to today....
Today I was supposed to get a technician to repair my phone (via cable). Supposed to be here between 9-12. Nobody showed up, and at 1:30 I had enough of it, and called tech-support. After talking to the 3rd person (1st one simply transferred me to someone else, second was not authorised), they told me the technician has been at my door, but nobody was home, and he left a note.
1) I saw the van indeed whizz past my house at around 10 o'clock. Obviously I kept looking out of the window, to open the door straight away, but nobody showed up.
2) Thought maybe not my tech, so kept on waiting.
3) 1:30, had enough, call tech-support. Number 3 says, sorry, tech was there at 10, nobody home, left a note. I said "what? didn't see anyone, and there was no note".
They "sorry sir, you have to make a new appointment, this tuesday morning?".
I said "heck no, now, I have to work during the week, and the only people I know are the people at work, and I can hardly have them to take a day off to get my phone fixed".
They "well, no technician available next weekend, but the weekend after".
I "no, I want it fixed now, not going to wait two more weeks, are you kidding me???".
I said to her that I would look into getting my contract dissolved due to their incompetence.
So, my question is obviously, has anyone in here tried this in a similar situation? I think they are incompetent, and breaching the Terms of Condition, and that because of that I can dissolve the contract, and look for a decent provider. It's the only way that I can walk, as they didn't want to budge, despite being a fault of their technician. He/she either lied about having been here (it was raining, so maybe he/she didn't want to work outside in the rain), or they were at the wrong address. Anyway, the technician could have called me on my mobile, as they had my mobile number.
I am soooo cross with Virgin Media. Sill fuming, despite it being 9 hours ago this all happened.
What's the collectives advise?
Thanks :-)
-z-
New user here. I hope this is the right forum :)
My phone is dead for almost a month now. At first I thought it might be a flux, so called via my mobile. Didn't use the phone for the rest of the week, and an hour before I left for my Christmas holiday, the thing still wasn't working, but since I was going for two weeks, I didn't bother to call.
Alas, I come back, and call tech-support, and was told the next appointment would take 6 days!!!! Well, given that I had no choice, I said, ok. On to today....
Today I was supposed to get a technician to repair my phone (via cable). Supposed to be here between 9-12. Nobody showed up, and at 1:30 I had enough of it, and called tech-support. After talking to the 3rd person (1st one simply transferred me to someone else, second was not authorised), they told me the technician has been at my door, but nobody was home, and he left a note.
1) I saw the van indeed whizz past my house at around 10 o'clock. Obviously I kept looking out of the window, to open the door straight away, but nobody showed up.
2) Thought maybe not my tech, so kept on waiting.
3) 1:30, had enough, call tech-support. Number 3 says, sorry, tech was there at 10, nobody home, left a note. I said "what? didn't see anyone, and there was no note".
They "sorry sir, you have to make a new appointment, this tuesday morning?".
I said "heck no, now, I have to work during the week, and the only people I know are the people at work, and I can hardly have them to take a day off to get my phone fixed".
They "well, no technician available next weekend, but the weekend after".
I "no, I want it fixed now, not going to wait two more weeks, are you kidding me???".
I said to her that I would look into getting my contract dissolved due to their incompetence.
So, my question is obviously, has anyone in here tried this in a similar situation? I think they are incompetent, and breaching the Terms of Condition, and that because of that I can dissolve the contract, and look for a decent provider. It's the only way that I can walk, as they didn't want to budge, despite being a fault of their technician. He/she either lied about having been here (it was raining, so maybe he/she didn't want to work outside in the rain), or they were at the wrong address. Anyway, the technician could have called me on my mobile, as they had my mobile number.
I am soooo cross with Virgin Media. Sill fuming, despite it being 9 hours ago this all happened.
What's the collectives advise?
Thanks :-)
-z-