this number has not been recognised ..... what, the mobile phone in my hand?

[rooha]

hello all,

I've just moved to virgin cable this week after a few years of ADSL. (moved house and all that)

I got the boradband and phone package, all set up no problems, happily using the web no probs.

This evening I went to use the phone for the first time and got the message in the thread title when trying to dial any number at all even just dialing 0 gave me the message.

I've tried every phone socket i can find. tried pulse and tone dialing but no joy.

The only thing I can think is that the handset (BT freestyle 3200) may for some reason not be compatible.

Any thoughts or suggestions?

[Stuart]

Both BT and Virgin use the same international standard for connecting their phones. I suspect you need an engineer to check the installation.

:welcome: to the forum BTW.

[rooha]

cheers fella, I'll give them a buzz in the morning.

and thanks for the welcome!