oniznorb
04-11-2007, 12:07
As a long time NTL customer, I am aware how difficult it can be to contact customer services, nevertheless things are generally fine as long as I don't need to talk to them. Thankfully that is not very often.
My son has now tried to get a VM package installed in his flat, and eventually after initially not recognizing the address ( even though there is an NTL telephone connection inside the flat) we arranged an intallation visit on the 31st October.
Nobody turned up ..
On contacting installations, i was initially told it had been done, but eventually it was agreed that someone would call back. Nobody did ...
The following day. my son complained and was told that his complaint would be addressed within 24 hours. Nothing happenned . .
I rang, and was told that it was actually 48 hours, but someone would definitely contact us by 2:30 on saturday. No calls ...
I called again later in the afternoon, and was given the name of a manager who would contact me that afternoon. still nothing ....
I called again today, and was advised by the indian call centre that I need to contact a premium rate number ( and I'll get the cost refunded ha ha )
I have tried the complaint s department on teh main switchboard, but not working today.
What can I do now ?
My son has now tried to get a VM package installed in his flat, and eventually after initially not recognizing the address ( even though there is an NTL telephone connection inside the flat) we arranged an intallation visit on the 31st October.
Nobody turned up ..
On contacting installations, i was initially told it had been done, but eventually it was agreed that someone would call back. Nobody did ...
The following day. my son complained and was told that his complaint would be addressed within 24 hours. Nothing happenned . .
I rang, and was told that it was actually 48 hours, but someone would definitely contact us by 2:30 on saturday. No calls ...
I called again later in the afternoon, and was given the name of a manager who would contact me that afternoon. still nothing ....
I called again today, and was advised by the indian call centre that I need to contact a premium rate number ( and I'll get the cost refunded ha ha )
I have tried the complaint s department on teh main switchboard, but not working today.
What can I do now ?