Slow speeds in Bolton BL2

[bigdavep]

Currently experiencing slow speeds on my 20mb connection in Bolton BL2. Anyone else on here local to me know if theirs is the same?? Apparently according to my girlfriend it's been slowing down since last night...

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.9 dBmV
Downstream SNR : 29.5 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 41.0 dBmV
Upstream Mini-Slot Size : 2


Sat, 27 Oct 2007 13:25:48 GMT

Test 1: 1024K took 3922 ms = 261.1 KB/sec, approx 2151 Kbps, 2.1 Mbps
Test 2: 1024K took 5594 ms = 183.1 KB/sec, approx 1509 Kbps, 1.47 Mbps
Test 3: 1024K took 7656 ms = 133.8 KB/sec, approx 1103 Kbps, 1.08 Mbps
Test 4: 2048K took 7485 ms = 273.6 KB/sec, approx 2254 Kbps, 2.2 Mbps

Overall Average Speed = approx 1754 Kbps, 1.71 Mbps


To repeat this test from the source server click here.


I think my levels are ok if anyone cares to check for me...Don't really fancing phoning tech help on my Saturday off..

Cheers

Dave

[Bonglet]

dont worry about it its normal for virgin to cap you off at that speed all weekend get used to it thats all youll ever see till they pull there finger out but after 4 month now im tired of waiting, you can only wait so long then the realisation of ripped off and crap service sinks in.

Why are we paying for 20mb service yet reciving the bottom tier speeds yes it truely stinks.

[lsproc]

Your power is ok.

A) What modem are you using
B) Are you using a router?

If you do not want to call CS, use the virginmedia.support.broadband.cable newsgroup, see virginmedia.com for newsgroup information.

[bigdavep]

Sat, 27 Oct 2007 15:52:39 UTC

Test 1: 1024K took 18703 ms = 54.8 KB/sec, approx 452 Kbps, 0.44 Mbps
Test 2: 1024K took 18953 ms = 54 KB/sec, approx 445 Kbps, 0.43 Mbps
Test 3: 1024K took 24422 ms = 41.9 KB/sec, approx 345 Kbps, 0.34 Mbps
Test 4: 2048K took 10516 ms = 194.8 KB/sec, approx 1605 Kbps, 1.57 Mbps

Overall Average Speed = approx 712 Kbps, 0.7 Mbps


To repeat this test from the source server click here.


Getting worse...

I#m on a blue ntl250 modem and using a old dlink di-604 router.. The problem remains though with or without the router....

Looks like I'm gonna have to make that call :-(

[r00t]

PM on its way, you may want to check with the CF team to validate my claims.

[bigdavep]

Just rang india at 25 pence per minute to be told that there is no fault. So I guess i'll not get a refund for the call and my broadband still running like crap....Not sure what else to do....

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dave>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.72]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms XXXXXXXXXXXXX
2 90 ms 107 ms 46 ms 10.87.36.1
3 10 ms 22 ms 35 ms oldh-t2cam1-a-v132.inet.ntl.com [80.5.165.145]
4 17 ms * * 62.252.192.169
5 21 ms 27 ms 26 ms man-bb-a-so-020-0.inet.ntl.com [213.105.175.1]
6 50 ms 27 ms 28 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
7 45 ms * 42 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
8 20 ms 21 ms 28 ms 212.58.238.189
9 18 ms 44 ms 30 ms 212.58.238.133
10 21 ms * 39 ms fe0-0.rt0-frontpost.prodgw.bbc.co.uk [212.58.239
.222]
11 25 ms 25 ms * 212.58.253.72
12 26 ms 34 ms 42 ms 212.58.253.72

Trace complete.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dave>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.251.201] with 32 bytes of data:

Request timed out.
Reply from 212.58.251.201: bytes=32 time=53ms TTL=245
Reply from 212.58.251.201: bytes=32 time=27ms TTL=245
Request timed out.

Ping statistics for 212.58.251.201:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 53ms, Average = 40ms

C:\Documents and Settings\Dave>



Does this look like there are no network problems ?????

[r00t]

Hmm..........
As per our PM's Dave, I'll raise this myself to to ex-ntl.

[bigdavep]

Sun, 28 Oct 2007 08:17:52 GMT

Test 1: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 2: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 3: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 4: 2048K took 875 ms = 2340.6 KB/sec, approx 19287 Kbps, 18.83 Mbps

Overall Average Speed = approx 19464 Kbps, 19.01 Mbps


All better now. My faith restored to VM and at least 1 of it's employees....

[lsproc]

Glad to see its working for you :)

[r00t]

:tu:

Go nuts and download / game your heart out Dave.

[slowcoach]

I must say things have improved dramatically here since we had loads of VM vans flying around some weeks ago, DNS issues have gone completely, if the speeds do drop in the evening it's usually back to 15-17 Meg within 15-20 minutes, with 19Meg all the rest of the time. The slow weekend speeds are also a thing of the past. :cleader:
Just as well as I can only get bugger-all speed from ADSL here, VM is my only viable option.

[Bonglet]

Tell whoever fixed yours to get there butts up to newcastle to fix mine im still having those rediculous problems :(.

[bigdavep]

Sun, 28 Oct 2007 16:08:04 GMT

Test 1: 1024K took 8969 ms = 114.2 KB/sec, approx 941 Kbps, 0.92 Mbps
Test 2: 1024K took 7313 ms = 140 KB/sec, approx 1154 Kbps, 1.13 Mbps
Test 3: 1024K took 9687 ms = 105.7 KB/sec, approx 871 Kbps, 0.85 Mbps
Test 4: 2048K took 15844 ms = 129.3 KB/sec, approx 1065 Kbps, 1.04 Mbps

Overall Average Speed = approx 1008 Kbps, 0.99 Mbps


To repeat this test from the source server click here.


Maybe I spoke to soon. Been like this since about 11am this morning. :-(

[r00t]

On it!

[bigdavep]

geez your quick...Cheers

[r00t]

**sigh**
No doubt, we'll see this on the status page again soon.

[bigdavep]

Thanks again....As long as someone knows about the fault then I don't mind too much...

[bigdavep]

still slow this evening, downloading from blueyonder site i managed a whopping 43kbps. Still nothing up on service status page either... :-(

Hope this isn't going to turn into a regular thing

[Hatchet]

Hello Im from Bolton area with Virgin Media, yes my speed is terrible at the moment aswell, it has been fine for weeks then the past few days its been terrible around or after 5 pm. here some results.

Note im on the 20MB Line

Mon, 29 Oct 2007 18:36:54 GMT

Test 1: 1024K took 11828 ms = 86.6 KB/sec, approx 714 Kbps, 0.7 Mbps
Test 2: 1024K took 12562 ms = 81.5 KB/sec, approx 672 Kbps, 0.66 Mbps
Test 3: 1024K took 12344 ms = 83 KB/sec, approx 684 Kbps, 0.67 Mbps
Test 4: 2048K took 47859 ms = 42.8 KB/sec, approx 353 Kbps, 0.34 Mbps

Overall Average Speed = approx 606 Kbps, 0.59 Mbps


To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1193683099391).

Pinging www.bbc.co.uk (http://www.bbc.co.uk) 20 times

Ping statistics for 212.58.224.83:
Packets: Sent = 20, Received = 13, Lost = 7 (35% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 51ms, Average = 27ms
(packet loss not very forgiving for online gaming :mad:)

Tried tracert command but it times out no matter what? Even when my connection is fine, what could be causing this?

I hope these terrble speeds are temporary and will subside soon which usually happens but always hits me at most important times !!!

PS just realised ntl/virgin matched my guess at 35% packet loss from last year!(in my profile!) why always 35%!

[bigdavep]

I found it started saturday morning. With help from ROOT on here a ticket was posted on the VM service status page saturday night. By Sunday morning my speeds had returned to 19Mb just as they have reliably always been. By Sunday 12pm they have been terrible again. I did try to ring tech support but they said there wasn't a fault at there end and it must be my computer. Currently hoping enough people report it and the engineers have another look.


Upto now in the 12 months I've been on virgin this is the only problem I've had. I'm sure it will be fixed soon but like you said always happens when you need it the most..

[Hatchet]

With other NTL/Virgin speeds iv had terrible experiences with the status of the broadband, 20mb has been the best service for me so far as I actually get an usable internet connection out of it. Rarely I get full 20mb but these days im happy when I get more than 8. Unfortuantly I wont be ringing technical support as its like headbutting brick wall....Sometimes a brick falls out and you can actually talk to someone who knows what they are doing. So Ill just be sitting tight and twiddling my thumbs for a few days/week.

I also like to apologise that I only seem to come on here and complain when my service goes to pot. But just to let you know when Im not around things with Virgin media are tip top!

[bigdavep]

my connection never goes below 13Mb usually. Whereabouts in Bolton are you??? I'm in Harwood..

[Hatchet]

Well not in Bolton but my proxxies were always at Bolton or Farnworth, From a Town called Radcliffe near Bolton.

[bigdavep]

yeah not too far away. Is there a shop there called food and tipple???

[Hatchet]

Heard of it, but not been. Traced my ip to b1 Bolton. Also finding it hard to keep refreshing these forum pages with out timing out.....

[PyroQo2k7]

Hi there just thought i would post here to say that i am also in the Radcliffe area, also having the same problems as Hatchet and bigdavep.

I also wont be ringing some crazy support line that has not got a clue about puters let alone cable broadband :)

[fenchurch]

M26 here, phoned the status hotline it said BL1, BL2 and M26 are affected (M26 being close to radcliffe/bolton).

Speedtest results:

Mon, 29 Oct 2007 21:03:44 UTC

Test 1: 1024K took 15422 ms = 66.4 KB/sec, approx 547 Kbps, 0.53 Mbps
Test 2: 1024K took 11344 ms = 90.3 KB/sec, approx 744 Kbps, 0.73 Mbps
Test 3: 1024K took 15516 ms = 66 KB/sec, approx 544 Kbps, 0.53 Mbps
Test 4: 2048K took 44515 ms = 46 KB/sec, approx 379 Kbps, 0.37 Mbps

Overall Average Speed = approx 554 Kbps, 0.54 Mbps


To repeat this test from the source server click here.

Problems started saturday, high pings, many disconnects.. oh the joy.

[smallsoldier]

Radcliffe here too!! Poor poor problems here, pages timing out, teamfortress2 unplayable and dont even wanna try the xbox360 lol!! Just been to shop for a beer or 3 and 2 people in there were talking about the poor service too, but seems ok first thing in the morning? Hope they fix it soon....

[PyroQo2k7]

Well its back to full speed at 23.30 :confused:

Date 29/10/07 23:39:42
Speed Down 18534.19 Kbps ( 18.1 Mbps )
Speed Up 719.55 Kbps ( 0.7 Mbps )

[Hatchet]

Indeed, webpages loading quick as a flash and just downloaded a file at 1933kb/sec....... will be interesting to see what its like tomorrow, especially around 6 pm.

ps first time iv had full speed in a looooong time

[PyroQo2k7]

me is now wondering if its this traffic shaping thing gone wrong :dozey:

well im up all night so if the speeds go belly up ill let you all know...

[fenchurch]

Sat, 03 Nov 2007 05:54:27 GMT

Test 1: 1024K took 625 ms = 1638.4 KB/sec, approx 13500 Kbps, 13.18 Mbps
Test 2: 1024K took 594 ms = 1723.9 KB/sec, approx 14205 Kbps, 13.87 Mbps
Test 3: 1024K took 594 ms = 1723.9 KB/sec, approx 14205 Kbps, 13.87 Mbps
Test 4: 2048K took 1531 ms = 1337.7 KB/sec, approx 11023 Kbps, 10.76 Mbps

Overall Average Speed = approx 13233 Kbps, 12.92 Mbps


To repeat this test from the source server click here.

at 1 am....

[PyroQo2k7]

http://www.speedtest.bbmax.co.uk/results.php?t=1193706158&v=2654538

well to follow fenchurch at 1.03 am this is my result

The speedtest that you use fenchurch i get ridiculous speeds that i would dream of :)

[PyroQo2k7]

Ok l8st update


speeds still very good at 5.00am

http://www.speedtest.bbmax.co.uk/results.php?t=1193720626&v=2654899

and on that note its time for some shut eye :)

[fenchurch]

Guess we'll find out if it's shaping gone wrong at 6ish...

[PyroQo2k7]

well i havent downloading anything to go over the limit and guess what ...

http://www.speedtest.bbmax.co.uk/results.php?t=1193763822&v=2659026

download less than 2mb but my upload is still 3/4mb lol better than yesterday though :)

[bigdavep]

ue, 30 Oct 2007 17:27:33 GMT

Test 1: 1024K took 6953 ms = 147.3 KB/sec, approx 1214 Kbps, 1.19 Mbps
Test 2: 1024K took 6718 ms = 152.4 KB/sec, approx 1256 Kbps, 1.23 Mbps
Test 3: 1024K took 5813 ms = 176.2 KB/sec, approx 1452 Kbps, 1.42 Mbps
Test 4: 2048K took 13453 ms = 152.2 KB/sec, approx 1254 Kbps, 1.22 Mbps

Overall Average Speed = approx 1294 Kbps, 1.26 Mbps


Back to sloooooooooowwwww!!!! I missed all the high speed internet action last night.

[Hatchet]

yep back to slow connection for me so far

Tue, 30 Oct 2007 17:57:17 GMT

Test 1: 1024K took 5266 ms = 194.5 KB/sec, approx 1603 Kbps, 1.57 Mbps
Test 2: 1024K took 5546 ms = 184.6 KB/sec, approx 1521 Kbps, 1.49 Mbps
Test 3: 1024K took 3391 ms = 302 KB/sec, approx 2488 Kbps, 2.43 Mbps
Test 4: 2048K took 11141 ms = 183.8 KB/sec, approx 1515 Kbps, 1.48 Mbps

Overall Average Speed = approx 1782 Kbps, 1.74 Mbps

Actually had to refresh the speed test a few times as it was timing out.....

ping -n 20 www.bbc.co.uk

Ping statistics for 212.58.224.89:
Packets: Sent = 20, Received = 17, Lost = 3 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 29ms, Average = 25ms

Packet loss is back again, did some one say they were doing work on the status page or is this traffic shaping?



To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1193767063343).

[bigdavep]

Ping statistics for 212.58.227.76:
Packets: Sent = 20, Received = 14, Lost = 6 (30% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 40ms, Average = 27ms

Lots of packet loss here too. Xbox live a definate no no

[fenchurch]

Test 1: 1024K took 15750 ms = 65 KB/sec, approx 536 Kbps, 0.52 Mbps
Test 2: 1024K took 23875 ms = 42.9 KB/sec, approx 353 Kbps, 0.34 Mbps
Test 3: 1024K took 9500 ms = 107.8 KB/sec, approx 888 Kbps, 0.87 Mbps
Test 4: 2048K took 16062 ms = 127.5 KB/sec, approx 1051 Kbps, 1.03 Mbps

Overall Average Speed = approx 707 Kbps, 0.69 Mbps


To repeat this test from the source server click here.

So freakin' funny....

Ping statistics for 212.58.227.75:
Packets: Sent = 20, Received = 17, Lost = 3 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 55ms, Average = 31ms

[Hatchet]

yes... funny that they seem to keep to a shedule so far!

checked their status page http://status-cable.virginmedia.com/vmstatus/summary.do


says there is no working going on in bolton but maybe over areas causing routing problems like manchester and sheffield??? I dont have a clue how it works though :dunce: Edit: cant use the speed test anymore times our every time!

[rick47]

For me slow speed CB4, had 18 \ 19 Mps since roll out in my area. Now in the past week 9 to max 13.5, ramains constant at around 12. 2 calls to tech support lasting 50 mins (£12.50 + 2x10p conex) and 2 promise to phone me back, one on land line and the other on my mobile....................................as if. Tried my own work around after the first call on the second went into traffic shaping so i could not give the second person correct download speeds............................she did not seem to understand what traffic shaping was.......nor that i could no longer give her my true d/l speed for 20 Mb........as it was I told her that even on the 5Mb traffic shape i was only getting 3- 3.6. Even mentioned that all 3 computers report the same speeds, router or no router. Oh HUM...................

[fenchurch]

Phoned tech support... and they said there's a signal problem on the line and it'll take 72 hours to fix... i now have 0 internet access (using magic to post this >.>)

http://status-cable.virginmedia.com/vmstatus/serviceissue.do;jsessionid=961727A2895B0C4BF9D5DF4 DB69A3F48.jsps305p:28009?ticket=584155

^ This was on the service status phone line saturday along with M26(Me), BL2 and BL3 ... so they've fixed one area i guess

[bigdavep]

Wed, 31 Oct 2007 05:40:32 GMT

Test 1: 1024K took 485 ms = 2111.3 KB/sec, approx 17397 Kbps, 16.99 Mbps
Test 2: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 3: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 4: 2048K took 875 ms = 2340.6 KB/sec, approx 19287 Kbps, 18.83 Mbps

Overall Average Speed = approx 18997 Kbps, 18.55 Mbps


To repeat this test from the source server click here.


back up to speed this morning. Wonder how long it will last.

[PyroQo2k7]

Morning all :) like u say bigdavep all is well at this hour


Download Speed: 19037 kbps (2379.6 KB/sec ) Upload Speed: 722 kbps (90.3 KB/sec )

[Hatchet]

Had fast speeds again after midnight and this morning, how ever my speed at 15.08 is not doing so well....

Wed, 31 Oct 2007 15:05:23 GMT

Test 1: 1024K took 2640 ms = 387.9 KB/sec, approx 3196 Kbps, 3.12 Mbps
Test 2: 1024K took 1938 ms = 528.4 KB/sec, approx 4354 Kbps, 4.25 Mbps
Test 3: 1024K took 3625 ms = 282.5 KB/sec, approx 2328 Kbps, 2.27 Mbps
Test 4: 2048K took 6125 ms = 334.4 KB/sec, approx 2755 Kbps, 2.69 Mbps

Overall Average Speed = approx 3158 Kbps, 3.08 Mbps

Atleast I can actually open webpages and do the speedtest though...

ps hold onto your hats! as this roller coaster is probably going down again later today!

[fenchurch]

Wed, 31 Oct 2007 15:49:16 GMT

Test 1: 1024K took 795 ms = 1288.1 KB/sec, approx 10614 Kbps, 10.37 Mbps
Test 2: 1024K took 936 ms = 1094 KB/sec, approx 9015 Kbps, 8.8 Mbps
Test 3: 1024K took 655 ms = 1563.4 KB/sec, approx 12882 Kbps, 12.58 Mbps
Test 4: 2048K took 2106 ms = 972.5 KB/sec, approx 8013 Kbps, 7.83 Mbps

Overall Average Speed = approx 10131 Kbps, 9.9 Mbps


To repeat this test from the source server click here.

Ohoh, nearly 6...

[bigdavep]

Wed, 31 Oct 2007 16:44:26 GMT

Test 1: 1024K took 4609 ms = 222.2 KB/sec, approx 1831 Kbps, 1.79 Mbps
Test 2: 1024K took 4360 ms = 234.9 KB/sec, approx 1936 Kbps, 1.89 Mbps
Test 3: 1024K took 3109 ms = 329.4 KB/sec, approx 2714 Kbps, 2.65 Mbps
Test 4: 2048K took 10156 ms = 201.7 KB/sec, approx 1662 Kbps, 1.62 Mbps

Overall Average Speed = approx 2036 Kbps, 1.99 Mbps


To repeat this test from the source server click here.

:-(

Why do I get the feeling this gonna be a long and tedious affair

[on in an hour!]

Ping statistics for 212.58.227.76:
Packets: Sent = 20, Received = 14, Lost = 6 (30% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 40ms, Average = 27ms

Lots of packet loss here too. Xbox live a definate no no
dave,you really need a tech to visit you,prove the speed ( or lack of it on your p.c.) tech must then go to the street cab and prove slow speeds off the cab.if he does he can check with a network tech,who has access to the UBR checker,and he can tell you there and then if the UBR you are using is 'maxing out'.i believe you live in harwood,that is my patch as a service tech,PM your address,i will try and do a check on your node whilst im out and about.if you know which street cab youre connected to and PM the No off the side of the cab (or its specific location) i can get it checked without having to test off the cab.cheers.

[bigdavep]

Problem is when i phoned vm they didn't seem to want to send a tech. Don't think I can phone india again. The fact that it's 25ppm is bad enough but my phone and the PC are at different ends of the house. Gets real tricky going through all the tests having to run around. I'm 100% sure my PC is fine anyway and upto Saturday I've had a 100% solid connection.

If I phone the 0800 number for faults it does state that there is a fault in BL2, BL3 and M26 which the engineers are aware of.

[lsproc]

Not on the list on service status, nor can I see it on the Daily Update, so if it was closed, it was recently.

[bigdavep]

Wed, 31 Oct 2007 19:32:23 GMT

Test 1: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 2: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 891 ms = 2298.5 KB/sec, approx 18940 Kbps, 18.5 Mbps

Overall Average Speed = approx 19389 Kbps, 18.94 Mbps




Maybe it's been fixed????

---------- Post added at 19:43 ---------- Previous post was at 19:32 ----------

Wed, 31 Oct 2007 19:42:35 GMT

Test 1: 1024K took 6094 ms = 168 KB/sec, approx 1384 Kbps, 1.35 Mbps
Test 2: 1024K took 6515 ms = 157.2 KB/sec, approx 1295 Kbps, 1.26 Mbps
Test 3: 1024K took 4875 ms = 210.1 KB/sec, approx 1731 Kbps, 1.69 Mbps
Test 4: 2048K took 7266 ms = 281.9 KB/sec, approx 2323 Kbps, 2.27 Mbps

Overall Average Speed = approx 1683 Kbps, 1.64 Mbps


To repeat this test from the source server click here.


nope, it's gone again...

[Hatchet]

Well for me they went one step further! Internet kept dropping then eventually went went down alltogether for about 2 hours. Juat got back online about now. Also just checked "Cable Modem Even Log" and the thing was jam packed full of events such as:

DHCP WARNING - Non-critical field invalid in response.

TFTP failed - request sent - No Response

Also phoned up and could no one answering on the support lines.... still charged though I bet!

Im the service was down to maintenance, was any one else down arouund the Bolton area?

[sallycinnamon]

I'm BL2 and my Internet has been very unstable/slow since weekend (it's becoming the norm these days). Went off completely tonight from about 8pm till 10.30ish.

Just read on BBC News website that there's been power cuts right across Greater Manchester tonight. Maybe that had something to do with the outage here tonight.

As for the recent painfully slow speeds, tech support are not interested

[fenchurch]

Well i phoned Virgin when the net DC'd tonight, tech support guy informed me of a power cut... when it came back on :O! The speed wasn't as bad as normal from 6-12, so maybe the power cut resolved something, i'm not sure though.

Guess we'll find out tommorow at 6pm.

[PyroQo2k7]

Just an update on how wonderful virginmedia are lol

Download Speed: 19456 kbps (2432 KB/sec ) Upload Speed: 726 kbps (90.8 KB/sec )


looks like they only want us to use the internet after midnight :)

[bigdavep]

internat went off for me too last night.

Thu, 01 Nov 2007 05:24:25 GMT

Test 1: 1024K took 453 ms = 2260.5 KB/sec, approx 18627 Kbps, 18.19 Mbps
Test 2: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 907 ms = 2258 KB/sec, approx 18606 Kbps, 18.17 Mbps

Overall Average Speed = approx 19317 Kbps, 18.87 Mbps


To repeat this test from the source server click here.

[fenchurch]

Ping statistics for 212.58.251.201:
Packets: Sent = 20, Received = 18, Lost = 2 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 64ms, Average = 41ms

http://www.speedtest.bbmax.co.uk/results.php?t=1193951854&v=2680134

wow, just wow... 201kbps DL speed...

[bigdavep]

Thu, 01 Nov 2007 21:17:51 GMT

Test 1: 1024K took 53172 ms = 19.3 KB/sec, approx 159 Kbps, 0.16 Mbps
Test 2: 1024K took 102187 ms = 10 KB/sec, approx 82 Kbps, 0.08 Mbps
Test 3: 1024K took 75203 ms = 13.6 KB/sec, approx 112 Kbps, 0.11 Mbps
Test 4: 2048K took 114750 ms = 17.8 KB/sec, approx 147 Kbps, 0.14 Mbps

Overall Average Speed = approx 125 Kbps, 0.12 Mbps


To repeat this test from the source server click here.


Ping statistics for 212.58.227.72:
Packets: Sent = 20, Received = 14, Lost = 6 (30% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 35ms, Average = 26ms


Reckon this is the lowest speed test i've ever seen...

[fenchurch]

I think i'll phone tech support again in a few, will update you guys on the "wise" information i get ;)

Tue, 06 Nov 2007 02:28:23 GMT

Test 1: 1024K took 150203 ms = 6.8 KB/sec, approx 56 Kbps, 0.05 Mbps
Test 2: 1024K took 40984 ms = 25 KB/sec, approx 206 Kbps, 0.2 Mbps
Test 3: 1024K took 40797 ms = 25.1 KB/sec, approx 207 Kbps, 0.2 Mbps
Test 4: 2048K took 91781 ms = 22.3 KB/sec, approx 184 Kbps, 0.18 Mbps

Overall Average Speed = approx 163 Kbps, 0.16 Mbps


To repeat this test from the source server click here.

HAH!

[bigdavep]

I've just got through to tech support using newsgroups. They've booked me a tech for monday before 12pm. They seem to think my modem signal levels are off

Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.6 dBmV
Downstream SNR : 29.4 dB


Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 41.0 dBmV
Upstream Mini-Slot Size : 2

But I've always been led to believe these are fine. I did clear my modem logs earlier on today but already have loads of stuff in there..

[domtheboy]

I'm in Farnworth (BL4) and have been having problems now for the last fortnight, speed has been utterly terrible. I've just tried tracert to the bbc and my connection is timing out all over the place...

[bigdavep]

Dom, there was a fault on the VM status page earlier on for BL4. It's gone now though.

[sallycinnamon]

Thu, 01 Nov 2007 21:51:07 GMT

Test 1: 1024K took 3250 ms = 315.1 KB/sec, approx 2596 Kbps, 2.54 Mbps
Test 2: 1024K took 3125 ms = 327.7 KB/sec, approx 2700 Kbps, 2.64 Mbps
Test 3: 1024K took 3609 ms = 283.7 KB/sec, approx 2338 Kbps, 2.28 Mbps
Test 4: 2048K took 7625 ms = 268.6 KB/sec, approx 2213 Kbps, 2.16 Mbps

Overall Average Speed = approx 2462 Kbps, 2.4 Mbps


This is how mine has been all day

[domtheboy]

Hmmm. How do you copy and paste results from tracert into here ?

---------- Post added at 22:00 ---------- Previous post was at 21:54 ----------

These are the results of a speed test I just ran that took nearly 5 minutes to complete:

Thu, 1 Nov 2007 21:43:51 UTC

Test 1: 1024K took 364938 ms = 2.8 KB/sec, approx 23 Kbps, 0.02 Mbps
Test 2: 1024K took 192781 ms = 5.3 KB/sec, approx 44 Kbps, 0.04 Mbps
Test 3: 1024K took 73500 ms = 13.9 KB/sec, approx 115 Kbps, 0.11 Mbps
Test 4: 2048K took 185547 ms = 11 KB/sec, approx 91 Kbps, 0.09 Mbps

Overall Average Speed = approx 68 Kbps, 0.07 Mbps


To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1193954312984).

[homealone]

Hmmm. How do you copy and paste results from tracert into here ?

right click in the cmd window, click 'select all' in the dropdown, press enter & it is all on the clipboard.

- best to paste into notepad, first, to edit out any personal details.

[domtheboy]

OK, this is the results of a tracert I just ran to the bbc's website:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 62 ms 63 ms 18 ms 10.87.36.1
3 25 ms * 49 ms oldh-t2cam1-b-v132.inet.ntl.com [80.5.165.213]
4 26 ms 11 ms 14 ms 62.252.192.169
5 * 17 ms * man-bb-b-so-020-0.inet.ntl.com [213.105.242.245]
6 10 ms 35 ms 37 ms man-bb-a-ge-000-0.inet.ntl.com [62.253.187.177]
7 62 ms 43 ms 23 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
8 21 ms 20 ms 21 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
9 * * * Request timed out.
10 17 ms * 22 ms 212.58.238.133
11 * 23 ms 26 ms fe0-0.rt0-frontpost.prodgw.bbc.co.uk [212.58.239
.222]
12 28 ms 19 ms 31 ms 212.58.253.71

Any ideas what to do for best if the problem in my area is supposedly resolved ?

Cheers

Dom

[fenchurch]

I've just got through to tech support using newsgroups. They've booked me a tech for monday before 12pm. They seem to think my modem signal levels are off

Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.6 dBmV
Downstream SNR : 29.4 dB


Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 41.0 dBmV
Upstream Mini-Slot Size : 2

But I've always been led to believe these are fine. I did clear my modem logs earlier on today but already have loads of stuff in there..

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -14.2 dBmV
Downstream SNR : 28.3 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 42800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 43.0 dBmV
Upstream Mini-Slot Size : 2

Mine :S

[homealone]

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -14.2 dBmV
Downstream SNR : 28.3 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 42800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 43.0 dBmV
Upstream Mini-Slot Size : 2

Mine :S

your downstream receive power & SNR are (very) borderline - you need a tech visit :)

[bigdavep]

Tracing route to www.bbc.net.uk [212.58.251.201]
over a maximum of 30 hops:

1 * * * Request timed out.
2 12 ms 14 ms 10 ms oldh-t2cam1-a-v132.inet.ntl.com [80.5.165.145]
3 17 ms 12 ms * 62.252.192.169
4 14 ms 16 ms 17 ms man-bb-a-so-020-0.inet.ntl.com [213.105.175.1]
5 19 ms 21 ms 23 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
6 25 ms 24 ms * redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
7 * 23 ms 22 ms 212.58.238.189
8 24 ms 25 ms * 212.58.238.149
9 18 ms 25 ms 24 ms 212.58.239.62
10 * 23 ms 23 ms www1.telhc.bbc.co.uk [212.58.251.201]

Trace complete.


what do you make of this???? Failing at the first hop?

[fenchurch]

your downstream receive power & SNR are (very) borderline - you need a tech visit :)

This may be true but the values have been the same since i had NTL installed, it's just since saturday this (area wide) problem has shown itself. Just waiting for a family member to finish using net before i hassle tech support...

[homealone]

OK, this is the results of a tracert I just ran to the bbc's website:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 62 ms 63 ms 18 ms 10.87.36.1
3 25 ms * 49 ms oldh-t2cam1-b-v132.inet.ntl.com [80.5.165.213]
4 26 ms 11 ms 14 ms 62.252.192.169
5 * 17 ms * man-bb-b-so-020-0.inet.ntl.com [213.105.242.245]
6 10 ms 35 ms 37 ms man-bb-a-ge-000-0.inet.ntl.com [62.253.187.177]
7 62 ms 43 ms 23 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
8 21 ms 20 ms 21 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
9 * * * Request timed out.
10 17 ms * 22 ms 212.58.238.133
11 * 23 ms 26 ms fe0-0.rt0-frontpost.prodgw.bbc.co.uk [212.58.239
.222]
12 28 ms 19 ms 31 ms 212.58.253.71

Any ideas what to do for best if the problem in my area is supposedly resolved ?

Cheers

Dom

Difficult to tell, that trace isn't as bad as it seems, it is only the final hop that is relevant, and although 31ms isn't great, it isn't disastrous.

The intermediate hops ignoring packets could mean local congestion, though ????

[domtheboy]

Gotcha - what do you make of the speed test results I posted earlier though ? Thing is I've very rarely had any problems with the service but this last fortnight or so has been shocking ! At first I was wondering if something might be up with my modem as it's 4 yrs old but from the look of things that might actually be fine.

[homealone]

This may be true but the values have been the same since i had NTL installed, it's just since saturday this (area wide) problem has shown itself. Just waiting for a family member to finish using net before i hassle tech support...

borderline levels will sometimes work, but subject to the overall network conditions being good, when things go less than nominal, the equipment which is most out of spec will feel the pain first :)

[bigdavep]

Just tried it again....


Tracing route to www.bbc.net.uk [212.58.253.70]
over a maximum of 30 hops:

1 68 ms 164 ms 43 ms 10.87.36.1
2 13 ms 22 ms 10 ms oldh-t2cam1-a-v132.inet.ntl.com [80.5.165.145]
3 12 ms 11 ms 12 ms 62.252.192.169
4 14 ms 10 ms 19 ms man-bb-a-so-020-0.inet.ntl.com [213.105.175.1]
5 27 ms 29 ms 20 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
6 22 ms 40 ms 20 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
7 21 ms 21 ms 23 ms 212.58.238.189
8 20 ms 23 ms 21 ms 212.58.238.133
9 20 ms 20 ms 21 ms fe0-0.rt0-frontpost.prodgw.bbc.co.uk [212.58.239
.222]
10 25 ms 32 ms 34 ms 212.58.253.70

Trace complete.

[homealone]

Gotcha - what do you make of the speed test results I posted earlier though ? Thing is I've very rarely had any problems with the service but this last fortnight or so has been shocking ! At first I was wondering if something might be up with my modem as it's 4 yrs old but from the look of things that might actually be fine.

What modem is it?

Teryon modems have been known to be incompatible with network system upgrades, in some areas?

Other than that, if it was fine before, I can't think of any other reason it shouldn't be now - other than a local problem, of course..

[bigdavep]

homealone is there anything in my last two tracerts that look dodgy to you?

[domtheboy]

What modem is it?

Teryon modems have been known to be incompatible with network system upgrades, in some areas?

Other than that, if it was fine before, I can't think of any other reason it shouldn't be now - other than a local problem, of course..

It's an NTL home 200 grey one, about 4 yrs old, can't find any other manufacturers details on the modem itself.

[homealone]

homealone is there anything in my last two tracerts that look dodgy to you?

Hmm I flounder a bit beyond the basics of this stuff, the logic of the final hop being the important one I can grasp, but why your first hop is so slow is a mystery - to me, anyway :)

It's an NTL home 200 grey one, about 4 yrs old, can't find any other manufacturers details on the modem itself.

not a Teryon, then, so if it worked a fortnight ago, short of it developing a fault, itself, it suggests you have a problem with the network in your area ...

[bigdavep]

Hmm I flounder a bit beyond the basics of this stuff, the logic of the final hop being the important one I can grasp, but why your first hop is so slow is a mystery - to me, anyway :)

On the second tracert i seem to have a strange ip on the first hop. Matbe my modem is dying???

[bigdavep]

Tried again this morning.........

Tracing route to www.bbc.net.uk [212.58.251.202]
over a maximum of 30 hops:

1 7 ms 15 ms 7 ms 10.87.36.1
2 20 ms 8 ms 9 ms oldh-t2cam1-a-v132.inet.ntl.com [80.5.165.145]
3 7 ms 7 ms 8 ms 62.252.192.169
4 8 ms 7 ms 8 ms man-bb-a-so-020-0.inet.ntl.com [213.105.175.1]
5 15 ms 15 ms 13 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
6 15 ms 16 ms 30 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
7 16 ms 15 ms 16 ms 212.58.238.189
8 16 ms 15 ms 15 ms 212.58.238.133
9 16 ms 15 ms 16 ms 212.58.239.58
10 17 ms 17 ms 16 ms www2.telhc.bbc.co.uk [212.58.251.202]

Trace complete.


That first entry on the tracert still looks different.


Ping statistics for 212.58.251.202:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 39ms, Average = 18ms


Fri, 02 Nov 2007 05:41:06 GMT

Test 1: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 2: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 938 ms = 2183.4 KB/sec, approx 17991 Kbps, 17.57 Mbps

Overall Average Speed = approx 19151 Kbps, 18.7 Mbps


To repeat this test from the source server click here.

This is ridiculous, If i go on the net at 5.30am everything is fine...

Surely it can't be that suddenly my area has become over subscribed overnight...

[PyroQo2k7]

Well now then it looks like virgin are going to be losing my custom if this carries on next week..

1 8 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 17 ms 13 ms 17 ms oldh-t2cam1-b-v132.inet.ntl.com [80.5.165.213]
4 21 ms 39 ms 16 ms 62.252.192.169
5 16 ms 14 ms 12 ms man-bb-b-so-020-0.inet.ntl.com [213.105.242.245]

6 14 ms 14 ms * man-bb-a-ge-000-0.inet.ntl.com [62.253.187.177]

7 22 ms 20 ms 53 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
8 29 ms 26 ms 25 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
9 39 ms 19 ms 25 ms 212.58.238.189
10 26 ms 24 ms 23 ms 212.58.238.149
11 51 ms 21 ms 25 ms 212.58.238.161
12 35 ms 25 ms 48 ms www4.rbsov.bbc.co.uk [212.58.227.74]

http://www.speedtest.bbmax.co.uk/results.php?t=1194032440&v=2688038

its a good job i dont need to get a migration code :) they cant ransom me with that lol

i didnt mind the traffic shaping 5mb is more than enough for anyone but 1/2mb :shocked: im afaid isnt on

[homealone]

Tried again this morning.........

Tracing route to www.bbc.net.uk [212.58.251.202]
over a maximum of 30 hops:

1 7 ms 15 ms 7 ms 10.87.36.1
2 20 ms 8 ms 9 ms oldh-t2cam1-a-v132.inet.ntl.com [80.5.165.145]
3 7 ms 7 ms 8 ms 62.252.192.169
4 8 ms 7 ms 8 ms man-bb-a-so-020-0.inet.ntl.com [213.105.175.1]
5 15 ms 15 ms 13 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
6 15 ms 16 ms 30 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
7 16 ms 15 ms 16 ms 212.58.238.189
8 16 ms 15 ms 15 ms 212.58.238.133
9 16 ms 15 ms 16 ms 212.58.239.58
10 17 ms 17 ms 16 ms www2.telhc.bbc.co.uk [212.58.251.202]

Trace complete.


That first entry on the tracert still looks different.


Ping statistics for 212.58.251.202:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 39ms, Average = 18ms


Fri, 02 Nov 2007 05:41:06 GMT

Test 1: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 2: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 938 ms = 2183.4 KB/sec, approx 17991 Kbps, 17.57 Mbps

Overall Average Speed = approx 19151 Kbps, 18.7 Mbps


To repeat this test from the source server click here.

This is ridiculous, If i go on the net at 5.30am everything is fine...

Surely it can't be that suddenly my area has become over subscribed overnight...

On the bright side, if you can get decent speeds it shows there isn't a fault with your equipment.

10.xx.xx.xx type addresses are 'internal' ones, afaik - internal to the VM network, that is, not you &, again, afaik it is your local UBR.


The symptoms you have do seem to suggest that UBR is congested????

[smallsoldier]

yay aint this great for 20mb :)

Fri, 02 Nov 2007 21:08:47 GMT

Test 1: 1024K took 10650 ms = 96.2 KB/sec, approx 793 Kbps, 0.77 Mbps
Test 2: 1024K took 15755 ms = 65 KB/sec, approx 536 Kbps, 0.52 Mbps
Test 3: 1024K took 22406 ms = 45.7 KB/sec, approx 377 Kbps, 0.37 Mbps
Test 4: 2048K took 28265 ms = 72.5 KB/sec, approx 597 Kbps, 0.58 Mbps

Overall Average Speed = approx 576 Kbps, 0.56 Mbps

[bigdavep]

Don't wanna tempt fate but I think it's been running much better for me today. Speeds still seem very up and down but browsing is perfectly acceptable, I've been on xbox live for about an hour and seemed ok, now I've just come on here and done a speed test and got...

Sat, 03 Nov 2007 17:00:10 GMT

Test 1: 1024K took 468 ms = 2188 KB/sec, approx 18029 Kbps, 17.61 Mbps
Test 2: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 3: 1024K took 406 ms = 2522.2 KB/sec, approx 20783 Kbps, 20.3 Mbps
Test 4: 2048K took 891 ms = 2298.5 KB/sec, approx 18940 Kbps, 18.5 Mbps

Overall Average Speed = approx 19437 Kbps, 18.99 Mbps


Pinging www.bbc.net.uk [212.58.253.70] with 32 bytes of dat



Ping statistics for 212.58.253.70:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 48ms, Average = 28ms


Tracing route to www.bbc.net.uk [212.58.224.88]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 7 ms 9 ms 10.87.36.1
3 17 ms 19 ms 37 ms oldh-t2cam1-b-v132.inet.ntl.com [80.5.165.213]
4 11 ms 8 ms 12 ms 62.252.192.169
5 7 ms 23 ms 20 ms man-bb-b-so-020-0.inet.ntl.com [213.105.242.245]

6 10 ms 16 ms 11 ms man-bb-a-ge-000-0.inet.ntl.com [62.253.187.177]

7 23 ms 36 ms 21 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
8 32 ms 53 ms 25 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
9 16 ms 18 ms 40 ms 212.58.238.189
10 21 ms 15 ms 42 ms 212.58.238.133
11 15 ms 32 ms 57 ms www51.thdo.bbc.co.uk [212.58.224.88]

Trace complete.


Don't think it's back totally 100% but a hell of a lot better than it has been all week..

Is anyone else noticing the improvements????

[PyroQo2k7]

seems ok so far :)

http://www.speedtest.bbmax.co.uk/results.php?t=1194111726&v=2695598

Pinging www.bbc.net.uk [212.58.251.202] with 32 bytes of data:

Ping statistics for 212.58.251.202:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 46ms, Average = 21ms

Tracing route to www.bbc.net.uk [212.58.251.202]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms 192.168.1.1
2 17 ms 8 ms 36 ms 10.87.36.1
3 17 ms 11 ms 12 ms oldh-t2cam1-a-v132.inet.ntl.com [80.5.165.145]
4 11 ms 9 ms 21 ms 62.252.192.169
5 8 ms 7 ms 19 ms man-bb-a-so-020-0.inet.ntl.com [213.105.175.1]
6 38 ms 16 ms 15 ms gfd-bb-b-so-200-0.inet.ntl.com [62.252.192.94]
7 17 ms 16 ms 18 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
8 41 ms 18 ms 28 ms 212.58.238.189
9 16 ms 15 ms 26 ms 212.58.238.149
10 15 ms 31 ms 44 ms 212.58.239.62
11 22 ms 17 ms 34 ms www2.telhc.bbc.co.uk [212.58.251.202]

Trace complete.

fingers crossed :)

[fenchurch]

I had a minute or two of high ping but.... it seems to of been fixed... only took 1 week

Edit: Spoke to soon, bad lag in games :/

[Hatchet]

Yesturday at around 6pm to 12 pm was actually fairly ok, im hoping the service has been sorted out but im see what tonights gonna be like!

[PyroQo2k7]

Well all looks better ... not the fastest connection but so much better than last week

Last Result:
Download Speed: 15439 kbps (1929.9 KB/sec ) Upload Speed: 732 kbps (91.5 KB/sec )


so on that note lets hope its fixed ... fingers crossed.. :p:

[bigdavep]

I have it on good authority that they are aware of a problem that is still there (although doesn't seem to affecting us like it did) and they are going to investigate it properly tomorrow.

[sallycinnamon]

Hi

I've had speeds less than 800kb/sec for my 20mb connection all weekend. It's been about 2mb and less today, and bizarrely after 6pm today, it's gone up to just over 6mb, wowee! This has been going on about 2-3 weeks now.

I just want out now to be honest, but only joined VM in September, so looks like I'm stuck with them for another 10 months unless they let me go early. I'll happily pay the £50 to get rid. I've probably already spent that much on the phone to India :(

[fenchurch]

Things seem more stable but there's still speed lacking, atleast i can play games ^^

[PyroQo2k7]

Well it has all gone quiet in here :) which obviously means speeds are better...

What really bugs me though is that there was no mention of this problem on Virgins status page.

Did they drop the speeds on purpose just to get some more income off there extortionate 25p rate number :(

looks like im staying for now :D

[Ant34]

Hey all, i live BL1 area and have been experiencing problems for well over two weeks now with my 20meg connection. Early mornings it's fine with a good connection but any time after five and it is a steady 586kbs all night till early morning, well till i go to bed which is around 1.00ish. I'm pretty fed up with it now thats why i've jumped on this board to see if i can get some help.

I know that there is nothing wrong with it because on occasions i've unplugged the modem and waited 30 sec plugged it back in and its back up to around 1700+. I just think they are hitting me with some sort of cap between 5.00pm and 5.00am.

[PyroQo2k7]

Well hello Ant34

Fistly i presume you know of the 5mb (586kb ish) restrictions they have if you download more than 3gb between the hours of 4pm and midnight.

If this isnt your case you may have fallen victim to your box being MAC address cloned and that would mean effectively someone else is using your bandwith.

[Ant34]

Oh man now i feel a whole load better. First off no m8 i didnt know about these restriction, how can they say i'm on 20meg unlimited and restrict my download and second, how do i find out if someone is using my bandwidth?

[PyroQo2k7]

Well looks more than likely your hitting there limit ... so have a look here and you will find out more

http://allyours.virginmedia.com/html/internet/traffic.html :shocked:

especially this part for you .. Broadband Size: XL
During peak times, the top 5% on the Size: XL package download at least 3GB of traffic each

As for the MAC cloning i would not worry too much for now

[on in an hour!]

Hey all, i live BL1 area and have been experiencing problems for well over two weeks now with my 20meg connection. Early mornings it's fine with a good connection but any time after five and it is a steady 586kbs all night till early morning, well till i go to bed which is around 1.00ish. I'm pretty fed up with it now thats why i've jumped on this board to see if i can get some help.

I know that there is nothing wrong with it because on occasions i've unplugged the modem and waited 30 sec plugged it back in and its back up to around 1700+. I just think they are hitting me with some sort of cap between 5.00pm and 5.00am.
ant,
post the No of the street cab your cable is connected to (in white paint on the side of the green box on your street) and i'll see if i can check the bandwith use across your node,if you dont know/cant find the cab No PM me your address and i'll take things from there.cant promise an instant reaction but i will get you an answer on the bandwith useage as soon as i can (b4 the end of next week at the latest) ;) i live in BL1 and im running at less than 4meg (20meg modem),even though i have NEVER done a download,EVER,at the the times the traffic shaping qoutes!!! or at any other time come to that.

[Ant34]

ok thx for that, ill get back to you when i get it.

Edit: like this morning at this time it's d/l speed is between early 1000s to late, i'm quite happy at that but i know it won't stay at this speed.

[PyroQo2k7]

For your Information ... just thought id let you know that all is well and has been since it has gone quiet here :) and infact i have never seen speed better .... lets hope it lasts ;) last post from me until it goes Teets up :) go Virgin ...... (hopes hes not spoke to soon) :cool:

[bigdavep]

Wed, 14 Nov 2007 18:04:00 GMT

Test 1: 1024K took 423 ms = 2420.8 KB/sec, approx 19947 Kbps, 19.48 Mbps
Test 2: 1024K took 407 ms = 2516 KB/sec, approx 20732 Kbps, 20.25 Mbps
Test 3: 1024K took 406 ms = 2522.2 KB/sec, approx 20783 Kbps, 20.3 Mbps
Test 4: 2048K took 892 ms = 2296 KB/sec, approx 18919 Kbps, 18.48 Mbps

Overall Average Speed = approx 20095 Kbps, 19.63 Mbps

is looking good today :-0

wasn't too good for me last night but overall it's looking much better.

[on in an hour!]

Wed, 14 Nov 2007 18:04:00 GMT

Test 1: 1024K took 423 ms = 2420.8 KB/sec, approx 19947 Kbps, 19.48 Mbps
Test 2: 1024K took 407 ms = 2516 KB/sec, approx 20732 Kbps, 20.25 Mbps
Test 3: 1024K took 406 ms = 2522.2 KB/sec, approx 20783 Kbps, 20.3 Mbps
Test 4: 2048K took 892 ms = 2296 KB/sec, approx 18919 Kbps, 18.48 Mbps

Overall Average Speed = approx 20095 Kbps, 19.63 Mbps

is looking good today :-0

wasn't too good for me last night but overall it's looking much better.
sounds like you owe somone a rep big dave!! :;)

[Ant34]

Oh nice one, i've not been on all week so will have to try a d/l tonight. Hope it's the same for all :D

[on in an hour!]

Oh nice one, i've not been on all week so will have to try a d/l tonight. Hope it's the same for all :D
how has it gone ant???

[sallycinnamon]

Sat, 17 Nov 2007 23:45:10 GMT

Test 1: 1024K took 6704 ms = 152.7 KB/sec, approx 1258 Kbps, 1.23 Mbps
Test 2: 1024K took 7218 ms = 141.9 KB/sec, approx 1169 Kbps, 1.14 Mbps
Test 3: 1024K took 7922 ms = 129.3 KB/sec, approx 1065 Kbps, 1.04 Mbps
Test 4: 2048K took 14406 ms = 142.2 KB/sec, approx 1172 Kbps, 1.14 Mbps

Overall Average Speed = approx 1166 Kbps, 1.14 Mbps


This is a joke

[jimrobo]

I live in manchester and have had speeds less than 400 kb/s download all day. It was fine all morning and during lunch but as soon as it hit 2pm exactly my speed just stopped. The funny thing is though my upload speed is over 600 kb/s. Its just a joke. I spoke to tech support 3 times owing to the fact they put the phone down on me twice and they said they have run tests and there is nothing wrong their end so it must be me. I'm just sick of being sold a bad service and don't think it is just VM. I also have an 8 Mb BT line and that runs at less than 2 at its peak. Overall I pay £75 a month for what should be 28 Mb/s worth of bandwidth but probably average less than 5Mb/s or 10 Mb/s. I would happily pay £100 a month to someone if they could guarantee me 10 Mb/s connection.

[Ant34]

how has it gone ant???
well didn't get chance Friday night but as always the weekend is fine ( Sat & Sun), i'll get back to you tonight and let you know.

[bigdavep]

Sat, 17 Nov 2007 23:45:10 GMT

Test 1: 1024K took 6704 ms = 152.7 KB/sec, approx 1258 Kbps, 1.23 Mbps
Test 2: 1024K took 7218 ms = 141.9 KB/sec, approx 1169 Kbps, 1.14 Mbps
Test 3: 1024K took 7922 ms = 129.3 KB/sec, approx 1065 Kbps, 1.04 Mbps
Test 4: 2048K took 14406 ms = 142.2 KB/sec, approx 1172 Kbps, 1.14 Mbps

Overall Average Speed = approx 1166 Kbps, 1.14 Mbps


This is a joke


Post up your modem levels, just to see if there's anything wrong there....

[sallycinnamon]

Cable Modem Downstream

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -8.9 dBmV
Downstream SNR : 33.7 dB



Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 5
Upstream Frequency : 41584000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.3 dBmV
Upstream Mini-Slot Size : 2


Thanks :)

[Ant34]

ah well i'm back to 586kbs i know full well now after reading the other thread on the cap after 3gbs. Has soon as i reach 3gbs tonight it dropped to 586 :rolleyes:. What's the point in shelling out this kind of money each month when you can't download what you want.

[bigdavep]

Cable Modem Downstream

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -8.9 dBmV
Downstream SNR : 33.7 dB



Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 5
Upstream Frequency : 41584000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.3 dBmV
Upstream Mini-Slot Size : 2


Thanks :)

think you need a tech visit, your downstream power level is out of spec. You upsteam power level is gettin high too. (according to the guide on here) I reckon that is the cause of your trouble.

Rather than ring up the 25p/min helpline i reccomend you use the newsgroups

virginmedia.support.broadband.cable

It's free and I found much more efficient than the indian call centre..

http://www.virginmedia.com/customers/newsgroups/setting-up.php If you don't know how to setup newsgroups..


Dave

[on in an hour!]

think you need a tech visit, your downstream power level is out of spec. You upsteam power level is gettin high too. (according to the guide on here) I reckon that is the cause of your trouble.

Rather than ring up the 25p/min helpline i reccomend you use the newsgroups

virginmedia.support.broadband.cable

It's free and I found much more efficient than the indian call centre..

http://www.virginmedia.com/customers/newsgroups/setting-up.php If you don't know how to setup newsgroups..


Dave
hi dave,
havent looked at the guide you mention but for a tech the downstream power level would be in spec ( that being between -3 and -15dbmv.) upstream is quite high (although that could be potentially 61dbmv b4 the modem would fail to lock on) but i agree that if the RF power levels to julies house were increased these figures would drop considerably,but ive had a look at julies node and its down for a re-seg in early jan (i have pm'd her this info) hows yours been anyway bud???

[bigdavep]

Mines been running well for the last week now....

Tue, 20 Nov 2007 18:38:42 GMT

Test 1: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 2: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 3: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 4: 2048K took 953 ms = 2149 KB/sec, approx 17708 Kbps, 17.29 Mbps

Overall Average Speed = approx 19069 Kbps, 18.62 Mbps


Been hammering Xbox live this week as the G/F's not been talkin to me......Been ok too..

Cheers for askin..

Dave


P.S

Hope the re-seg in January won't affect me :-0 (i.e moving more customers onto the same line as me)...

[on in an hour!]

Mines been running well for the last week now....

Tue, 20 Nov 2007 18:38:42 GMT

Test 1: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 2: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 3: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 4: 2048K took 953 ms = 2149 KB/sec, approx 17708 Kbps, 17.29 Mbps

Overall Average Speed = approx 19069 Kbps, 18.62 Mbps


Been hammering Xbox live this week as the G/F's not been talkin to me......Been ok too..

Cheers for askin..

Dave


P.S

Hope the re-seg in January won't affect me :-0 (i.e moving more customers onto the same line as me)...
yeeeehahhhh!!!! a happy customer.they dont move users to busy UBR's dave so dont worry.nice to see that a little digging and tweaking (which is what occured in your specific case) solved your problem!! just goes to show it doesnt take much (in most cases) to improve peoples speed ;)

[bigdavep]

Tue, 20 Nov 2007 18:56:21 GMT

Test 1: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 2: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 3: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 4: 2048K took 922 ms = 2221.3 KB/sec, approx 18304 Kbps, 17.88 Mbps

Overall Average Speed = approx 19218 Kbps, 18.77 Mbps


http://www.speedtest.bbmax.co.uk/results.php?t=1195585267&v=2830834

http://www.speedtest.bbmax.co.uk/results.php?t=1195585568&v=2830898


Just to show it wasn't a fluke....


Dave

[sallycinnamon]

Hey Guys

Thanks for looking into this again for me :) I phoned VM last Thursday and spent best part of 2hours on the phone! Did all the usual checks etc and everything seemed fine this end. I'd done a format the day before as well, so the HD really was clean! They've booked me another tech visit for weekend, so fingers crossed, we'll get something sorted. Support did say though, that it's likely to be a congestion issue, and if it is, there's not a lot they can do. Meantime, they've given me £8pm off the BB for the remaining 10months of my contract, which is better than nothing.

Speeds are still really carp. I was home this morning, and before 8am d/l was over 19mb, and by dinnertime it was less than 2mb. I've pasted the latest one below for your amusement :D

Great you got yours sorted Dave ... hope it stays that way :)

I'll keep ya's posted

Tue, 20 Nov 2007 20:43:14 GMT

Test 1: 1024K took 6781 ms = 151 KB/sec, approx 1244 Kbps, 1.21 Mbps
Test 2: 1024K took 5360 ms = 191 KB/sec, approx 1574 Kbps, 1.54 Mbps
Test 3: 1024K took 10953 ms = 93.5 KB/sec, approx 770 Kbps, 0.75 Mbps
Test 4: 2048K took 11140 ms = 183.8 KB/sec, approx 1515 Kbps, 1.48 Mbps

Overall Average Speed = approx 1276 Kbps, 1.25 Mbps

[on in an hour!]

Hey Guys

Thanks for looking into this again for me :) I phoned VM last Thursday and spent best part of 2hours on the phone! Did all the usual checks etc and everything seemed fine this end. I'd done a format the day before as well, so the HD really was clean! They've booked me another tech visit for weekend, so fingers crossed, we'll get something sorted. Support did say though, that it's likely to be a congestion issue, and if it is, there's not a lot they can do. Meantime, they've given me £8pm off the BB for the remaining 10months of my contract, which is better than nothing.

Speeds are still really carp. I was home this morning, and before 8am d/l was over 19mb, and by dinnertime it was less than 2mb. I've pasted the latest one below for your amusement :D

Great you got yours sorted Dave ... hope it stays that way :)

I'll keep ya's posted

Tue, 20 Nov 2007 20:43:14 GMT

Test 1: 1024K took 6781 ms = 151 KB/sec, approx 1244 Kbps, 1.21 Mbps
Test 2: 1024K took 5360 ms = 191 KB/sec, approx 1574 Kbps, 1.54 Mbps
Test 3: 1024K took 10953 ms = 93.5 KB/sec, approx 770 Kbps, 0.75 Mbps
Test 4: 2048K took 11140 ms = 183.8 KB/sec, approx 1515 Kbps, 1.48 Mbps

Overall Average Speed = approx 1276 Kbps, 1.25 Mbps
julie,
a tech visit and a subsequent improvement in your signal levels, (as i posted earlier) while improving the overall performance of your modem,wont take away from the fact that your UBR is maxing out.i was the the tech who visited daves property (just up tonge moor rd from you) and identified a few probs (which turned out to be local,as appose to UBR problems).yours is deffo with your UBR,so pls dont expect miracles when the tech visits!!! (luckily im off this weekend :D )

[sallycinnamon]

julie,
a tech visit and a subsequent improvement in your signal levels, (as i posted earlier) while improving the overall performance of your modem,wont take away from the fact that your UBR is maxing out.i was the the tech who visited daves property (just up tonge moor rd from you) and identified a few probs (which turned out to be local,as appose to UBR problems).yours is deffo with your UBR,so pls dont expect miracles when the tech visits!!! (luckily im off this weekend )

No, I wont expect miracles :D I didn't really see any point in anyone coming out after what you told me last week, but VM insisted (I had to call them anyway to get credits back from when the phone was cut off). I had to agree to the tech visit to get the BB price reduction :)

Hopefully the re-seg in January will sort it

[on in an hour!]

No, I wont expect miracles :D I didn't really see any point in anyone coming out after what you told me last week, but VM insisted (I had to call them anyway to get credits back from when the phone was cut off). I had to agree to the tech visit to get the BB price reduction :)

Hopefully the re-seg in January will sort it
thats fair comment julie ;) but when the tech comes ask him to up your RF levels (if theres any capability from your cab,which is chocker :( ) then get back to me and let me know if theres been any improvement ;) :D :D :D :D youve only been with them 2 months and already your yearly bill is less than you would pay for ADSL and freeview :D way to go girl!!!!

[sallycinnamon]

Will ask for that that, thanks :)

I got £8 OFF the BB, not the BB for £8, now that would be good :D They did tell me I can get another reduction or free cancellation if the issues are with VM after the tech visit

Looks like I'll be even better off next month then :D:D

I've decided to stick with them at least until the improvements in Jan.

[on in an hour!]

Will ask for that that, thanks :)

I got £8 OFF the BB, not the BB for £8, now that would be good :D They did tell me I can get another reduction or free cancellation if the issues are with VM after the tech visit

Looks like I'll be even better off next month then :D:D

I've decided to stick with them at least until the improvements in Jan.
no wonder weve no bonus next year :( :( :(

[sallycinnamon]

:( that's no good

[on in an hour!]

:( that's no good
thing is julie,if they have to keep giving discounts,rather than addressing the real problems (UBR bandwith) where are they going to end up??? a company with a poorly performing infrastructue,with no definite plans for network maintenance/upgrade will fall by the wayside!! and that will be a real shame,because in my opnion the cable infrastructure could become a real player but for its reluctance to spend money on the most basic of its needs :(

[sallycinnamon]

thing is julie,if they have to keep giving discounts,rather than addressing the real problems (UBR bandwith) where are they going to end up??? a company with a poorly performing infrastructue,with no definite plans for network maintenance/upgrade will fall by the wayside!! and that will be a real shame,because in my opnion the cable infrastructure could become a real player but for its reluctance to spend money on the most basic of its needs

I'm still paying nearly £30pm for BB after the discount. Think at the moment they are signing up new customers at £23.50 ... £29pm is a lot for 2mb :(

I agree totally with what you're saying though. Having been with Tiscali since we moved to Bolton, we opted for cable this time because we're a fair way from the Exchange, so cant get particularly good d/l speeds on adsl. Nothing's gonna change there anytime soon, so cable seemed best option for us ...

I still believe that cable is the future, they just need to spend a few quid and get their act together. A bit more honesty with customers would be nice, instead of always blaming the customer's equipment etc., would go a long way.