ulmeyda
17-10-2007, 15:57
Hi guys,
I would really appreciate it if somebody could help me out as I’m not particularly computer savvy especially in regards to Internet connections. Anyway I will go through everything as I remember to help provide as much detail as I can recall.
My issue I believe is with my Modem (NTL 250 on the bottom). It does not seem to connect and it has the following problem. The Enet and power light will be on, the synch light will flash rapidly for a while (15-30 seconds) go completely on and then the ready light which was off while the synch light was flashing will then flash intermittently in a much slower fashion (1 sec interval between on-off). Then it repeats this cycle…forever. Turning the modem off for extended periods has no effect unless it’s a matter of at least 7+ hours where it seems to ‘completely’ reset it.
I only joined Virgin Broadband mid-Sept and the problem has been prevalent no more than 10 days since the installation. On day 1 (bear with me), when I got the modem and CD I installed the package and it all seemed to work fine. At this point all my electronics were only on in the evening and turned off at the socket at night as I had only moved into the property and my furniture and belongings were all over the shop. Once I sorted the gaffe, I bought a Netgear Wireless WGR614 v7 Router as the place is communal with a mate. I slapped in the disc and followed the installation using all auto detect settings simply because I have little idea. I placed a WEP key in and slapped the Ethernet from my PC now into the router (Turned the modem off first for 2 mins as a friend mentioned a MAC address? issue could occur if you switch the cables). Everything was connecting fine (PS3, Wii etc) and all was hunky dory. I left the modem and router on overnight and woke up to the problem with the modem to which I described in the second paragraph. As I mentioned the only way to stop the modem in its ‘cycle’ is to turn it off for an extended period. At first I believed the modem was simply disconnecting due to inactivity but it began disconnecting when I was surfing the net until it simply would not work and the modem would always be in its cycle regardless of turning it off for 20 mins or 5 hours.
After speaking to some colleagues they said I should retry without the router to see if it would work. By now the modem ready light was always flashing etc even after turning it off for 8hrs+ so I re-ran the installation software. It seemed able to communicate with the modem, reset it and I was finally off again after confirming my details registered on the modem and any settings being altered to use the Virgin B.band. After around an hour of surfing it disconnected and the ready light and the modem began its cycle again.
This was last night; I admit I have not phoned up Virgin as my work phone will not allow 090 numbers, but I will do this by the end of the week. Has anyone had a similar problem? I have scoured the net and have never seen such a weird ‘ready’ light problem. Does the ready light flashing mean something that I am unaware off?
I currently reside in Herts (I did phone the Virgin number about any breaks in service and it’s in Luton which is too far from me). My OS is M.S XP; Firewall is the XP one from the Service Pack.
Anyway, many thanks to anyone who was able to manage to stay awake through that. Please help if you can.
I would really appreciate it if somebody could help me out as I’m not particularly computer savvy especially in regards to Internet connections. Anyway I will go through everything as I remember to help provide as much detail as I can recall.
My issue I believe is with my Modem (NTL 250 on the bottom). It does not seem to connect and it has the following problem. The Enet and power light will be on, the synch light will flash rapidly for a while (15-30 seconds) go completely on and then the ready light which was off while the synch light was flashing will then flash intermittently in a much slower fashion (1 sec interval between on-off). Then it repeats this cycle…forever. Turning the modem off for extended periods has no effect unless it’s a matter of at least 7+ hours where it seems to ‘completely’ reset it.
I only joined Virgin Broadband mid-Sept and the problem has been prevalent no more than 10 days since the installation. On day 1 (bear with me), when I got the modem and CD I installed the package and it all seemed to work fine. At this point all my electronics were only on in the evening and turned off at the socket at night as I had only moved into the property and my furniture and belongings were all over the shop. Once I sorted the gaffe, I bought a Netgear Wireless WGR614 v7 Router as the place is communal with a mate. I slapped in the disc and followed the installation using all auto detect settings simply because I have little idea. I placed a WEP key in and slapped the Ethernet from my PC now into the router (Turned the modem off first for 2 mins as a friend mentioned a MAC address? issue could occur if you switch the cables). Everything was connecting fine (PS3, Wii etc) and all was hunky dory. I left the modem and router on overnight and woke up to the problem with the modem to which I described in the second paragraph. As I mentioned the only way to stop the modem in its ‘cycle’ is to turn it off for an extended period. At first I believed the modem was simply disconnecting due to inactivity but it began disconnecting when I was surfing the net until it simply would not work and the modem would always be in its cycle regardless of turning it off for 20 mins or 5 hours.
After speaking to some colleagues they said I should retry without the router to see if it would work. By now the modem ready light was always flashing etc even after turning it off for 8hrs+ so I re-ran the installation software. It seemed able to communicate with the modem, reset it and I was finally off again after confirming my details registered on the modem and any settings being altered to use the Virgin B.band. After around an hour of surfing it disconnected and the ready light and the modem began its cycle again.
This was last night; I admit I have not phoned up Virgin as my work phone will not allow 090 numbers, but I will do this by the end of the week. Has anyone had a similar problem? I have scoured the net and have never seen such a weird ‘ready’ light problem. Does the ready light flashing mean something that I am unaware off?
I currently reside in Herts (I did phone the Virgin number about any breaks in service and it’s in Luton which is too far from me). My OS is M.S XP; Firewall is the XP one from the Service Pack.
Anyway, many thanks to anyone who was able to manage to stay awake through that. Please help if you can.