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rayd
13-10-2007, 17:00
When I had cable broadband installed yesterday the installer had to run a cable from the downstairs box, outside, and go through the wall upstairs where I wanted it.

He drilled a 1/2 inch hole through the wall and inserted the cable, but he hasn't sealed the hole around the cable. I'm worried that water will get in through the gap. The cable is also pulled tight at a right angle where it comes out of the wall and goes horizontally to the side wall. There aren't any cable fixings for the couple of metres between the entry hole and the side wall. It's held by tension on the cable between the side wall fixing and the hole.

If it had been a DIY job, I would have sealed inside and out with silicon rubber. I would also have put a loop in the cable where it enters the building so that drips would have been trapped.

Or am I being too fussy and expecting too much?

Cheers,

Ray D

homealone
13-10-2007, 17:18
My cables from outside come through rubber grommets & are looped, so I don't think you are expecting too much.

The decision is whether to make a fuss, or just squirt some silicone in there, yourself. By the sounds of the tension in the cable you won't be able to do anything about looping it, though.

morph178
13-10-2007, 17:18
Where the cable comes into the house there should be a grommit, and then covered with silicon to seal it, call them up to get it sorted!

rayd
13-10-2007, 17:41
You're joking - no grommit and no silicon rubber. Have a look at the attached picture (if I've got attachements to work).

This guy would have made a cowboy builder sqirm.

Cheers,

Ray D

papa smurf
13-10-2007, 17:52
thats just nasty,infact its crap...time to complain

morph178
13-10-2007, 17:56
You're joking - no grommit and no silicon rubber. Have a look at the attached picture (if I've got attachements to work).

This guy would have made a cowboy builder sqirm.

Cheers,

Ray D

Oh dear, looks like white Internal cable as well, you really need to get them back out to sort that!!

fireman328
13-10-2007, 17:56
Old adage.........Pay peanuts, get monkeys

rayd
13-10-2007, 18:11
Oh dear, looks like white Internal cable as well, you really need to get them back out to sort that!!

It is the same cable that he used for the link between the wall box and the modem.

It's also very badly pinned to the underside of the board holding the gutter - about 1 1/2 to 2 metres between clips and sagging.

Who do I complain to? There isn't a complaints option when you ring the 0845 454 1111 number.

Cheers,

Ray D

homealone
13-10-2007, 18:27
this is mine

Graham M
13-10-2007, 19:10
this is mine

Now THAT'S how it should be done :)

spiderplant
13-10-2007, 20:03
Who do I complain to? There isn't a complaints option when you ring the 0845 454 1111 number.
Just ring customer services on that number.

Jules
13-10-2007, 20:32
If they had left mine like that I would complain as well

Quam256
13-10-2007, 23:35
Oh dear, looks like white Internal cable as well, you really need to get them back out to sort that!!


The cable will degrade quickly with the weather and sunlight.