Sudden disappearance of www.virginmedia.com web site !!

[TivyBBUser]

I am a VM BB customer in South London (ex TW Cable) and also a new ADSL VM BB customer in Devon. So far I've had no problems with any BB service, thankfully. However, this week I have been staying in Bradford (W.Yorks) with a relative, who is VM BB (ex TW Cable) and suddenly about two days ago it became impossible for IE to display the www.virginmedia.com web site or indeed any of its spin off's (eg. ebill which I use quite often to keep track of phone charges).

Tracert suggests we can get some way to the server but then it fails to go further. Final ping response looks to be a machine within the 'old' Telewest infrastructure:

Tracing route to virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 7 ms 6 ms 5 ms 10.47.128.1
2 6 ms 8 ms 7 ms 80.194.0.38
3 12 ms 14 ms 13 ms 62.30.252.42
4 9 ms 10 ms 8 ms 194.117.136.149
5 10 ms 10 ms 9 ms 194.117.136.222
6 * * * Request timed out.

Any one else having difficult getting to the VM web site ? Is this a 'Bradford' thing or is it more universal ?

[nopcode]

The billing system is/was being updated as far as I knew, even though its supposed to be done it'ts possibly that stopping you from viewing the ebill site?

Or if it's not that dragging on, is it possible you blocked something in a firewall application perhaps?

VM site and customer zone is fine here in Grimsby area.

Clear your cache in IE and retry, just a long shot.

Hope it gets sorted soon.

[TivyBBUser]

It's not just the lack of access to ebilling which is annoying, access to anything related to the 'virginmedia.com' is blocked (and there is a fair amount of different things accessible through the domain). How can VM as the UK's largest cable BB provider, suddenly decide to chop of access to various forms of information ? ..and not say anything in advance about it....not to me directly they didn't !

---------- Post added at 03:36 ---------- Previous post was at 03:29 ----------

Nope, not a firewall issue, tried with firewall and without, no change.

Also cleared caches etc and still no joy.

[cybernetic_tiger]

Only hop 6 times out, if you let the trace run you will see more hops. I have tried from two core devices (one in bradford and 1 in scotland) both traces are the same (except for the first few hops).

I don't think there are any core issues in Bradford causing the issues you are experiencing.

Tracing the route to 212.250.162.12
1 62.##.##.## [MPLS: Label 1767 Exp 0] 4 msec
62.##.##.## [MPLS: Label 1767 Exp 0] 0 msec
194.##.##.## [MPLS: Label 1767 Exp 0] 0 msec
2 194.117.136.149 [MPLS: Label 1217 Exp 0] 4 msec 0 msec 0 msec
3 194.117.136.222 4 msec 4 msec 0 msec
4 * * *
5 62.253.188.73 [AS 5089] 12 msec 20 msec 12 msec
6 62.253.185.138 [AS 5089] 20 msec 12 msec 16 msec
7 62.253.187.222 [AS 5089] 20 msec 16 msec 20 msec
8 * * *
9 * * *
10 * * *

[Sirius]

It's not just the lack of access to ebilling which is annoying, access to anything related to the 'virginmedia.com' is blocked (and there is a fair amount of different things accessible through the domain). How can VM as the UK's largest cable BB provider, suddenly decide to chop of access to various forms of information ? ..and not say anything in advance about it....not to me directly they didn't !

---------- Post added at 03:36 ---------- Previous post was at 03:29 ----------

Nope, not a firewall issue, tried with firewall and without, no change.

Also cleared caches etc and still no joy.

It must just be you they don't like. :) I can also access that site here in Warrington.

Tracing route to virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 28 ms 29 ms 39 ms 10.235.84.1
3 40 ms 10 ms 33 ms bagu-t2cam1-a-v121.inet.ntl.com [80.5.162.85]
4 13 ms 8 ms 14 ms bagu-t2core-a-ge-wan61.inet.ntl.com [195.182.175
.1]
5 8 ms 21 ms 9 ms man-bb-a-so-700-0.inet.ntl.com [62.253.188.25]
6 9 ms 12 ms 18 ms man-bb-b-ge-000-0.inet.ntl.com [62.253.187.178]

7 13 ms 37 ms 25 ms win-bb-a-so-100-0.inet.ntl.com [62.253.185.138]

8 26 ms 14 ms 15 ms win-dc-a-v902.inet.ntl.com [62.253.187.222]
9 22 ms 16 ms 38 ms www.virginmedia.com [212.250.162.12]

Trace complete.

suddenly decide to chop of access to various forms of information ? ..and not say anything in advance about it....not to me directly they didn't !

I don't think they have or no one would be able to access it. Has it ever accord to you there could be a issue local to you that is stopping you from accessing that site.

I have lost track of how many times someone will post on here saying bad old virgin have done this and bad old virgin have done that only to find out everyone else can access it and its a local issue. :)

[ambc_666]

heh i got some calls on this yesterday, dunno what the actual problem with it is but if you setup a proxy it seems to work ok.

webcache.blueyonder.co.uk port 8080

i think other people are having problems with random sites and im surei read on here its happening to other isp's with random sites. still though no idea what the problem is