myriauk
07-10-2007, 17:18
Hell, that's right Virgin Media and whoever is managing the network in the TF7 area can die in a nice fire. I phoned up customer support and got put through to a call centre in India, got told at the start of the call that it's 25p / min and 10p connect, I accepted.
I explained to the agent that I've been through all the technical diagnostics and everything is logged into the records there, she insisted on doing more technical, so again I agreed, turned off the modem and PC rebooted them both then she hung up.
What type of service is that?
I would like to phone a support line and speak to someone with
1. In the same country
2. Has knowledge of tech support and Internet.
I explained to the agent that I've been through all the technical diagnostics and everything is logged into the records there, she insisted on doing more technical, so again I agreed, turned off the modem and PC rebooted them both then she hung up.
What type of service is that?
I would like to phone a support line and speak to someone with
1. In the same country
2. Has knowledge of tech support and Internet.