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View Full Version : Beware web speed updates


McMav
06-10-2007, 11:54
Just done this this morning 2mbit to 4 mbit still waiting have re booted the modem a few times still on 2 so much for instant upgrade.

Phoned CS got the usual oh this can take upto 24 hours. I said well then your website and web migration lies then as it says it will take effect immediatly like the billing does.

So I now have to wait up to 24 hours. :(

So just be warned it does indeed lie

xspeedyx
06-10-2007, 12:46
weel if tyou do it over phone it gets down striaght away have u checked your modem config pacge and done a speed test from gamefiles.blueyonder.co.uk

McMav
06-10-2007, 12:53
speed test shows 2 mbit config shows 2 mbit

mr_kite
06-10-2007, 13:14
I upped my speed last Thursday,but cs told me it would not be implemented until Monday due to essential maintenance.This is for Belfast,dunno whether its the same for your area.

McMav
06-10-2007, 13:15
Aye thats supposed to have been carried out. I wasnt able to upgrade mny speed till today as the account sstuiff was being sorted. If its not through by monday CS will be gettign a call and I will be requesting the increae in speed does not start getting charged till I have the 4mbit config on my modem.

mr_kite
06-10-2007, 13:19
They did tell me i wouldnt be charged until it was implemented,so just have to wait and see.

McMav
06-10-2007, 13:31
yeah will give them to monday to get it sorted.

Toto
06-10-2007, 13:32
They have been upgrading their billing systems (http://www.cableforum.co.uk/article/362/virgin-to-upgrade-billing-systems) all this week, which will have a knock on effect over the next few days with all those customers who want to upgrade and downgrade their products....I'd certainly keep checking over this weekend as those systems are brought back online. :)

McMav
06-10-2007, 23:25
yup well 10 pm still no sign

edit: Just rebooted modem and its sorted now:P

Mick Fisher
07-10-2007, 10:26
Nice to hear..:)

ikthius
07-10-2007, 12:06
put your comp and modem and router if you have one off for 3 mins. power up your router, let it settle, then the modem, let it settle then the comp, see if that works

also, clear your temp internet/cache files

ik