Herriot2
05-10-2007, 22:21
Sorry folks I just noticed that this thread may be best suited to another one which contains similar issues to my problem below. So obviously this makes this post an Off Topic one and for that I apologise..If I could figure out how to move this I would
Hi Guys.
Virgin offers something called Broadband Extras (BE) if their BB customers are ons on L or XL price plans (BE give access to various ...erm...extras like games and music amongst others).
At the login screen it says "Sign in to ntlworld email and Broadband Extras"
I log in using my username in the normal fashion (tried every combination of username I can think of). Sometimes I get to the BE page & sometimes it takes me to the proper page. either way I am logged in cos it says so.
Once I get to the BE page I then click on the link Premium Games powered by Oberon media (OM) I am transferred to a page that displays the message Fatal Error and a button which says CLOSE which, when pressed, does indeed close the browser window.
There is nothing more on the screen except that button. I have attached a small example screen
And here is a link that is displayed in the browsers address bar: http://vm-auth.virginmedia.com/error_page.htm?channel=110288903&source=1&cmd=1
It looks a lot like VM is trying to Authenticate me but is having problems (but I may be wrong).
I have contacted VM as well as OM. But it's kinda like let's see who can pass the buck the quickest (Blueyonder now VM are usually the best at this and they haven't let me down
OM told me that It's VM's fault and I should contact them. I duly did this (more than four weeks ago) and got a reply last week essentially saying it was my fault and I should phone the premium rate number to get it sorted out. :mad:
Well, it'll be a cold day in Hell before I'll do that because A) It isn't my browsers fault (unless of course there is an issue with IE7 and Firefox - which there isnt) and B) it would be cheaper to actually buy the games than spend a £1 a minute on a premium rate number.
:nono::upyours:
If anyone else has had this problem please let me know if there is a fix (for info - just incase it affects thinsg but it shouldn't cos someone else I know has a similar set up and he has no probs re BE - I have a wireless router serving up to two wireless and two wired PCs as well as a few Games consoles) please let me know.
Regards and thanks in advance, Herriot2
Hi Guys.
Virgin offers something called Broadband Extras (BE) if their BB customers are ons on L or XL price plans (BE give access to various ...erm...extras like games and music amongst others).
At the login screen it says "Sign in to ntlworld email and Broadband Extras"
I log in using my username in the normal fashion (tried every combination of username I can think of). Sometimes I get to the BE page & sometimes it takes me to the proper page. either way I am logged in cos it says so.
Once I get to the BE page I then click on the link Premium Games powered by Oberon media (OM) I am transferred to a page that displays the message Fatal Error and a button which says CLOSE which, when pressed, does indeed close the browser window.
There is nothing more on the screen except that button. I have attached a small example screen
And here is a link that is displayed in the browsers address bar: http://vm-auth.virginmedia.com/error_page.htm?channel=110288903&source=1&cmd=1
It looks a lot like VM is trying to Authenticate me but is having problems (but I may be wrong).
I have contacted VM as well as OM. But it's kinda like let's see who can pass the buck the quickest (Blueyonder now VM are usually the best at this and they haven't let me down
OM told me that It's VM's fault and I should contact them. I duly did this (more than four weeks ago) and got a reply last week essentially saying it was my fault and I should phone the premium rate number to get it sorted out. :mad:
Well, it'll be a cold day in Hell before I'll do that because A) It isn't my browsers fault (unless of course there is an issue with IE7 and Firefox - which there isnt) and B) it would be cheaper to actually buy the games than spend a £1 a minute on a premium rate number.
:nono::upyours:
If anyone else has had this problem please let me know if there is a fix (for info - just incase it affects thinsg but it shouldn't cos someone else I know has a similar set up and he has no probs re BE - I have a wireless router serving up to two wireless and two wired PCs as well as a few Games consoles) please let me know.
Regards and thanks in advance, Herriot2