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mart18
26-09-2007, 20:05
Hey

Been a while since i posted, cause my internets been ok untill last week...
been getting intermittent conenction, regulary drops and the ready light flashing on the modem (NTL:250)

Looking at the guide to the signal... My upstream power level is very high and causes this...

4 phonecalls to the 0906 number, they think nothing is a problem, my internets working fine, If i want an engineer i will have to pay for it... But why, I clearly know that this is a problem and also said to him i've looked at the guides for the Signals and he was like well its all fine my end,

So what can i do :(

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 42800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 55.5 dBmV
Upstream Mini-Slot Size : 2

Mr.X
26-09-2007, 20:10
What postcode are you in?

mart18
26-09-2007, 20:10
DA1

Mr.X
26-09-2007, 20:25
Nothing listed on the newsgroups for DA1. Your upstream power does seem high although I'm not that familiar with NTL modems.

mart18
26-09-2007, 20:34
I thought that, but they seem to think its ok, tut

---------- Post added at 19:34 ---------- Previous post was at 19:28 ----------

now on 57.0... and cut out again.....

Upstream transmit Power Level : 57.0 dBmV

JHM
26-09-2007, 20:47
Hi mart18

Yes you are correct; your upstream power level is rather high and could well be the cause of your problems. The maximum is 55.0 dBmv.

I suggest that you pop over to virginmedia.support.broadband.cable and post your problems, including your power levels. Also include that part of your email address to the left of the @ sign.

Recently I had a problem with my rather old CM and 11 minutes after I posted they replied asking when would I like the tech. to come round and install a new modem. I would suggest this route could better than phoning the 0906 number.

By the way the team operates from 8.00am to 22.00pm and is based in Liverpool.

HTH

--John

Mr.X
26-09-2007, 20:49
Maximum upstream power levels for motorola and scientifc atlanta modems (Ex Telewest) is 55dbmv but I dont know whether this applies to NTL modems.

mart18
26-09-2007, 21:07
That's newsgroups isnt it? i havent a clue how to use them, Do i need a program for it? lol

Thanks for your help btw, that 0906 number is ridiculous

---------- Post added at 20:07 ---------- Previous post was at 19:53 ----------

think ive posted it... in windows mail... not to sure to be honest lol

Mr.X
26-09-2007, 21:09
You can use outlook express or windows mail to access newsgroups.
Go to Tools /Accounts select add and then add a news account. Enter news.blueyonder.co.uk for the server address and then download a list of available newsgroups. You should then be able to see virginmedia.support.broadband.cable in the list of newsgroups.

JHM
26-09-2007, 21:23
Hi

As Mr X said, if you’re ex Telewest then specify news.blueyonder.co.uk, but if you are ex NTL then the server name is news.cable.ntlworld.com.

Cheers

--John

mart18
26-09-2007, 21:36
Thank you :D I posted something, just getting use to it, how do you know when there is a reply?

JHM
26-09-2007, 22:17
Hi Martyn

From your posts on the support newsgroup it seems that you are well on your way to getting a tech. to come round to check out your signal level problem. He could well fit an attenuator (it reduces the signal level slightly) to bring it within specification.

Hope it gets sorted.

--John

mart18
27-09-2007, 01:10
Well i havent got a reply yet about a technician, she asked what days im free, and thats it... is there i way i can contact her privately cause i think she asked for an 'alias' which i assume is my address??

Mr.X
27-09-2007, 01:32
Yes she means your virginmedia/blueyonder/NTL e-mail alias address.

JHM
27-09-2007, 04:48
Hi Martyn

As I said previously, they need to know your email address (alias) BUT only that to the left of the @ sign. They can identify your account details from this, so reply with this. Do not post the whole email address.

-John