budwieser
22-09-2007, 18:05
How do i complain to Virgin Media?
We cancelled on the 20th june and all services were cut off on the 20th of July.
We`re still getting bills from VM and letters threatening to cut off our services unless we pay.:erm:
My wife, who works shifts at a local Mental Hospital,gets about one call a day from some scottish cs rep who she has told 12 times now to call back after 5.00pm when i`m home as i`m the account holder.
She`s told them each time to make a note on our account and has been told that it is done.
Still they `phone us up!!!!!!!
4 times now VM have `phoned me and when i pick up the phone the line goes dead!! Eventually, i spoke to a scottish person and i told them that all the services were cancelled as of the 20th of July and they said" I`ll get someone to call you" which they did 4 times and they all said they`ll get someone to call me..................:mad:
HELLO!!!!!!!!!!!!! don`t you people talk to each other.?
All i want to do is pay my bill and be done with it. Why are VM cs staff so incompetant??????? I had a guy come round today to pick up the set top box and i was telling him about it and he said that`s all he hears about.
Who do i have to complain to to get the bill sorted out???????
If i had any hair , I`d pull it out.
AAAAAAAAAAARRRGGH!!!:mad:
We cancelled on the 20th june and all services were cut off on the 20th of July.
We`re still getting bills from VM and letters threatening to cut off our services unless we pay.:erm:
My wife, who works shifts at a local Mental Hospital,gets about one call a day from some scottish cs rep who she has told 12 times now to call back after 5.00pm when i`m home as i`m the account holder.
She`s told them each time to make a note on our account and has been told that it is done.
Still they `phone us up!!!!!!!
4 times now VM have `phoned me and when i pick up the phone the line goes dead!! Eventually, i spoke to a scottish person and i told them that all the services were cancelled as of the 20th of July and they said" I`ll get someone to call you" which they did 4 times and they all said they`ll get someone to call me..................:mad:
HELLO!!!!!!!!!!!!! don`t you people talk to each other.?
All i want to do is pay my bill and be done with it. Why are VM cs staff so incompetant??????? I had a guy come round today to pick up the set top box and i was telling him about it and he said that`s all he hears about.
Who do i have to complain to to get the bill sorted out???????
If i had any hair , I`d pull it out.
AAAAAAAAAAARRRGGH!!!:mad: