Muffie
02-09-2007, 14:09
A couple of weeks ago I started to experience intermittent connection loss on my Virgin 4mb broadband connection.
Calls to tech support involved the usual checks to see if I had plugged the modem in.....
After 20 minutes I was told an engineer would call in four days time. He didn't arrive. But as the problem had appeared to resolve in the meantime, I assumed it was after all virgin problem that had been resolved.
This weekend the problem has been worse and not resolved. I am losing connection to the net every 3-5 minutes. I've wasted £50 on a new router thinking that might be the problem but it wasn't and connecting direct doesn't help.
It is easy to tell it is intermittent via connecting to online games. We lose connection no matter which we are logged into and a check on the web browser shows that we are unable to access the web at the same times.
The modem lights are showing sync and ready at all times. The tech support people are saying there is no problem with the modem or the network from their point of view.
Nothing in this house has changed - no hardware, no software, no changes to any computer here at all.
Sun Aug 05 11:56:02 2007 Sun Aug 05 11:56:02 2007 189 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Fri Aug 03 03:22:45 2007 Fri Aug 03 03:22:45 2007 250 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Sat Sep 01 14:31:50 2007 Sat Sep 01 14:31:50 2007 12277 Critical(3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sat Sep 01 14:31:44 2007 Sat Sep 01 14:31:44 2007 281 Critical(3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...
Tue Jul 31 10:08:39 2007 Tue Jul 31 10:08:39 2007
I logged into the modem event log and this i what I see. Does this mean anything to anyone? Since NTL/Virgin claim the problem is not theirs...
If i run speed tests they are coming back with random speed results ranging from the 4000k I should be getting to 1-2000
As the problem is intermittent I have n clue how to run a test that will keep testing so the loss of service can be shown to Virgin
Many thanks in advance for the help
Calls to tech support involved the usual checks to see if I had plugged the modem in.....
After 20 minutes I was told an engineer would call in four days time. He didn't arrive. But as the problem had appeared to resolve in the meantime, I assumed it was after all virgin problem that had been resolved.
This weekend the problem has been worse and not resolved. I am losing connection to the net every 3-5 minutes. I've wasted £50 on a new router thinking that might be the problem but it wasn't and connecting direct doesn't help.
It is easy to tell it is intermittent via connecting to online games. We lose connection no matter which we are logged into and a check on the web browser shows that we are unable to access the web at the same times.
The modem lights are showing sync and ready at all times. The tech support people are saying there is no problem with the modem or the network from their point of view.
Nothing in this house has changed - no hardware, no software, no changes to any computer here at all.
Sun Aug 05 11:56:02 2007 Sun Aug 05 11:56:02 2007 189 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Fri Aug 03 03:22:45 2007 Fri Aug 03 03:22:45 2007 250 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Sat Sep 01 14:31:50 2007 Sat Sep 01 14:31:50 2007 12277 Critical(3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sat Sep 01 14:31:44 2007 Sat Sep 01 14:31:44 2007 281 Critical(3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...
Tue Jul 31 10:08:39 2007 Tue Jul 31 10:08:39 2007
I logged into the modem event log and this i what I see. Does this mean anything to anyone? Since NTL/Virgin claim the problem is not theirs...
If i run speed tests they are coming back with random speed results ranging from the 4000k I should be getting to 1-2000
As the problem is intermittent I have n clue how to run a test that will keep testing so the loss of service can be shown to Virgin
Many thanks in advance for the help