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View Full Version : Retention Deals and ADSL Max Mis-Information


dave6x
06-08-2007, 17:06
I rang Virgin today to see what they could offer, as although my 2Mb cable service is reliable it is a fraction of the 6.5Mb my BT line will support on ADSL Max, and that several of my neighbours are receiving reliably. I ended up with a 4Mb half-price deal for 3 months.

However what really bothered me was that the Virgin retentions staff were trying to tell me that ADSL Max is only available to business customers, when I know that ADSL Max is rate adaptive technology used to optimise the max stable speed the BT line will support for residential broadband customers!

banjo
06-08-2007, 17:18
From my own experience I have found that "Retentions" can streeeeech the truth !

piggy
06-08-2007, 17:42
From my own experience I have found that "Retentions" can streeeeech the truth !

all retention depts orange,voda,sky etc streeeeech the truth its there job to retain you and make you feel as though youve had a "deal" its all a game.