tsinc80697
04-08-2007, 17:36
Hi,
I've been with Virgin / Telewest for years, probably since they started and cable was available in my area (L22 - Liverpool).
Whenever I have been on the top service, be it 4mb, 10mb or now 20mb, it has always suffered. Being on the Medium service has always seemed better to me, it’s like everyone goes for the XL these days!
2 days ago I had the VIP package installed. Now this was an almightily hassle!
Firstly the engineer came in, changed the old box with V+ box, and walked out whilst my gf was sat in the back room, and he left the front door wide open without even letting my girlfriend know he had finished!
To top that off, he hadn't even installed the V+ box! I could view the channels and hear them, and change channel, but no onscreen display was there. After phoning VM up and demanding that an engineer was send back they agreed. They said an engineer would be here at 8pm.
As expected no engineer turned up and no phone call to apologise or anything! But after having a look myself it seemed he had plugged the scart cable into the wrong socket on the back of the V+ box, there are 2, one of them worked and 1 didn't, no idea why but I am sure someone will know!
The next day Virgin still hadn;t phoned about the engineer not turning up and he didn't even arrive! So after phoning Virgin up and saying I had fixed it myself they constantly apologised over the phone but pointlessly. Its like shooting someone and then saying sorry, it doesn't make it better, it gets seriously annoying after saying it 50 times!
The next thing on the agenda was the internet being upgraded from L to XL.
The salesman over the phone said it would be 20mb. It isn't, I will provide a picture at the bottom of this post with pings, tracert's, download speeds and my modem page.
If I phone 150 I get told they know nothing and I have to phone 0906 number at 25p/min (RIDICULOUS!!) and even when I phone them all they do is sit on the other end of the phone reading off a screen and come to the conclusion that I have spyware on my laptop or that maintenance is ongoing in my area and to check the status page. I checked the staus page, and phoned up the 0800 number to check status over the phone, and nothing is mentioned about my area/Liverpool at all.
At this rate I ahve a good mind to cancel the VIP package as the service is completely ridiculous especially after the engineer not doing his job and the internet being stupidly slow for a supposed 20mb.
I am posting this here in the hope that some people know any more information about why my internet is slow or anything to speed it up as the Indian call centres seem to know nothing , and so does everyone on 150.
Thanks, and seriously hope you can help me otherwise I'm off to Sky+ with a stupid dish outside my house :/
http://img180.imageshack.us/img180/852/connectionqm2.th.jpg (http://img180.imageshack.us/my.php?image=connectionqm2.jpg)
I've been with Virgin / Telewest for years, probably since they started and cable was available in my area (L22 - Liverpool).
Whenever I have been on the top service, be it 4mb, 10mb or now 20mb, it has always suffered. Being on the Medium service has always seemed better to me, it’s like everyone goes for the XL these days!
2 days ago I had the VIP package installed. Now this was an almightily hassle!
Firstly the engineer came in, changed the old box with V+ box, and walked out whilst my gf was sat in the back room, and he left the front door wide open without even letting my girlfriend know he had finished!
To top that off, he hadn't even installed the V+ box! I could view the channels and hear them, and change channel, but no onscreen display was there. After phoning VM up and demanding that an engineer was send back they agreed. They said an engineer would be here at 8pm.
As expected no engineer turned up and no phone call to apologise or anything! But after having a look myself it seemed he had plugged the scart cable into the wrong socket on the back of the V+ box, there are 2, one of them worked and 1 didn't, no idea why but I am sure someone will know!
The next day Virgin still hadn;t phoned about the engineer not turning up and he didn't even arrive! So after phoning Virgin up and saying I had fixed it myself they constantly apologised over the phone but pointlessly. Its like shooting someone and then saying sorry, it doesn't make it better, it gets seriously annoying after saying it 50 times!
The next thing on the agenda was the internet being upgraded from L to XL.
The salesman over the phone said it would be 20mb. It isn't, I will provide a picture at the bottom of this post with pings, tracert's, download speeds and my modem page.
If I phone 150 I get told they know nothing and I have to phone 0906 number at 25p/min (RIDICULOUS!!) and even when I phone them all they do is sit on the other end of the phone reading off a screen and come to the conclusion that I have spyware on my laptop or that maintenance is ongoing in my area and to check the status page. I checked the staus page, and phoned up the 0800 number to check status over the phone, and nothing is mentioned about my area/Liverpool at all.
At this rate I ahve a good mind to cancel the VIP package as the service is completely ridiculous especially after the engineer not doing his job and the internet being stupidly slow for a supposed 20mb.
I am posting this here in the hope that some people know any more information about why my internet is slow or anything to speed it up as the Indian call centres seem to know nothing , and so does everyone on 150.
Thanks, and seriously hope you can help me otherwise I'm off to Sky+ with a stupid dish outside my house :/
http://img180.imageshack.us/img180/852/connectionqm2.th.jpg (http://img180.imageshack.us/my.php?image=connectionqm2.jpg)