haelen
22-06-2007, 16:44
On Wednesday a switch from BT (including porting of existing number) to VM was scheduled. the engineer installed a socket but said there was a problem with the cable 'in the street' and that it needed a 're-pull' (whatever that is).
He said "My supervisor will get back to you about it today" (He didn't).
VM didn't call me at all about it yesterday. I phone them 3 times and eventually the supervisor called me at about 6pm and said that he was stuck in traffic and wouldn't be able to make it but *promised* he'd be here this morning to sort it all out.
They haven't been, and I've just phoned up and there's no record of them needing to come here today.
Now the installation dept is shut for the w/e.
:mad:
PS All this occurred because we were offered a 'deal' as we asked to downgrade our TV packages, thus potentially saving us £30 a month. I think the only positive thing about this whole fiasco thus far is that they've agreed to not charge us £25 installation fee!!
He said "My supervisor will get back to you about it today" (He didn't).
VM didn't call me at all about it yesterday. I phone them 3 times and eventually the supervisor called me at about 6pm and said that he was stuck in traffic and wouldn't be able to make it but *promised* he'd be here this morning to sort it all out.
They haven't been, and I've just phoned up and there's no record of them needing to come here today.
Now the installation dept is shut for the w/e.
:mad:
PS All this occurred because we were offered a 'deal' as we asked to downgrade our TV packages, thus potentially saving us £30 a month. I think the only positive thing about this whole fiasco thus far is that they've agreed to not charge us £25 installation fee!!