amilo
26-05-2007, 22:46
Engineers came 4 weeks ago to connect me up with tv phone and broadband.
Engineers needed to cut through tarmac on a pulic path but never had a disc cutter with them,they did the install and used the green conduit to protect the wires and said they would return in 2 days to burry cable.
One week later I contact customer support to explain no engineers have returned and they have no idea of any problem,they say engineers now booked for 6 days time.
6 days later engineers turn up to cut tarmac on public path and burry cable.
They take one look at it and say "sorry we need council approval"
They tell me virgin customer service will be in touch in a couple of days.
7 days later I contact virgin who say they have no record of my problem and if I hold the line they will contact area manager for me.
2 minutes later operator returns to say manager has gone home and a deputy says they will be out in a couple of days.
This was a couple of days ago.
the cable is running from a public pathway that hundreds of people use everyday and I can stand in my kitchen window and see people tripping over it.
What should I do because this is not getting resolved and I have had to get out my house insurance policy to see if I am covered if someone sues me.
Engineers needed to cut through tarmac on a pulic path but never had a disc cutter with them,they did the install and used the green conduit to protect the wires and said they would return in 2 days to burry cable.
One week later I contact customer support to explain no engineers have returned and they have no idea of any problem,they say engineers now booked for 6 days time.
6 days later engineers turn up to cut tarmac on public path and burry cable.
They take one look at it and say "sorry we need council approval"
They tell me virgin customer service will be in touch in a couple of days.
7 days later I contact virgin who say they have no record of my problem and if I hold the line they will contact area manager for me.
2 minutes later operator returns to say manager has gone home and a deputy says they will be out in a couple of days.
This was a couple of days ago.
the cable is running from a public pathway that hundreds of people use everyday and I can stand in my kitchen window and see people tripping over it.
What should I do because this is not getting resolved and I have had to get out my house insurance policy to see if I am covered if someone sues me.