seriously crap speeds - 10mb in Derby

[peacey]

Can any body tell me what the hell is going on here!

the speed of my so called 10mb BB connection has been seriously slow now for months, and have not been able to get this looked at seeing as Virgin Media or NTL don't seem to think there is a problem, and will not send an engineer out!! - I do speed tests using the CF speed test and lots of others also with seriously rubbish results, but this last few weeks even early in the morning or after midnight I'm getting betwwen 512K and 2MB and i'm getting hacked off now......

Can any one give me a list of Derby Proxy servers i seem to connect to

cpc5-derb5-0-0-cust682.lei3.cable.ntl.com all of the time..

The One thing I will say is I have Usenet access but harldy use it, every now and again I'll download a Divx movie but not that often.....

Here is a speed test, this is the best one out of 5...
Thu, 3 May 2007 20:09:26 UTC

1st 512K took 4987 ms = 102.7 KB/sec, approx 846 Kbps, 0.83 Mbps
2nd 512K took 3706 ms = 138.2 KB/sec, approx 1139 Kbps, 1.11 Mbps
3rd 512K took 2634 ms = 194.4 KB/sec, approx 1602 Kbps, 1.56 Mbps
4th 512K took 2673 ms = 191.5 KB/sec, approx 1578 Kbps, 1.54 Mbps

Overall Average Speed = approx 1291 Kbps, 1.26 Mbps

Speedtest.net

https://www.cableforum.co.uk/images/local/2007/05/214.png (http://www.speedtest.net)




Can anyone help please?????? :mad:

Peacey

[monkey2468]

Try to login to your modem with http://192.168.100.1/ and post downstream, upstream and op. config info.
nb. you won't be able to do this if you are specifying a proxy server.

[peacey]

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -11.5 dBmV
Downstream SNR : 34.8 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Cheers matey!

[monkey2468]

Downstream power level is a bit out and the upstream snr isn't too good either which may give you performance issues. A tech appointment will probably help, either that or your area is congested, most likely its your upstream snr though...
I would hound for a tech!;)

Also try this proxy, 62.252.32.11 port 8080

[spr33]

Speedtests rarely give any kind of even rough indication of actual throughput nowadays.

Try other sources.

[peacey]

Looks like i'm going to have to try writing letters and sending e-mails each week...... such a shame because I used to get fantastic speeds but this was probably about 12 months ago ha ha!!! i will keep on pushing for an engineer!!!

Tried that proxy, no change - thanks for you help though dude!! - Just though I am in the city center, and it might well be that it is just that heavily congested all of the time....

SPR, what do you mean other sources? can you think of any?:confused:

Peacey

[spr33]

Some examples: Newsgroups, Apple trailers, gametrailers.com, multi-threaded http downloads, linux torrent downloads, FTP downloads.

[monkey2468]

If it was congestion though, it would normally be sorted by now as it is priortised by area for upgrades/resegmentation.

[Mr Clean]

I'm in Derby aswell and my connection is mint all the time. For reference here's my config's. ;)

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -13.1 dBmV
Downstream SNR : 32.4 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 41600000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 57.5 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

[monkey2468]

I'm in Derby aswell and my connection is mint all the time. For reference here's my config's. ;)

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -13.1 dBmV
Downstream SNR : 32.4 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 41600000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 57.5 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

they are modem dependant, but i am suprised with Upstream transmit Power Level : 57.5 dBmV, as that is very high/ borderline dissconection issues. Modem won't last long either.....

[Mr Clean]

Modems never been off in a year and never had an issue so far. If it ain't broke, don't fix it is my motto. Deal with a broken modem when it breaks.

At time of posting I am maxxing out my upload.

[monkey2468]

Modems never been off in a year and never had an issue so far. If it ain't broke, don't fix it is my motto. Deal with a broken modem when it breaks.

At time of posting I am maxxing out my upload.

Agreed. Some modems will tollerate more than others.

[peacey]

after about 22:30, I get good speeds on use Net Newsgroup download I get about between 750K - 1.2MB this is on Port 119

but FTP / HTTP downloads - Quicktime video and other video streaming at any time day or night are complete poo!!!

Peacey

[monkey2468]

after about 22:30, I get good speeds on use Net Newsgroup download I get about between 750K - 1.2MB this is on Port 119

but FTP / HTTP downloads - Quicktime video and other video streaming at any time day or night are complete poo!!!

Peacey

Congestion.:( Just a case of waiting 'till they do a reseg/upgrade. you could still try for a tech to conferm. Also ask anyone very local to you and see if they are getting a similar issue.

[JackSon]

You are not alone, I am DE74, outskirts of Derby, fed via leic3. and my speeds are very much akin to yours, hovering around the 1 Mb download. The service status page says work is being done up till next Sunday (if memory serves) so if nothing has shown any improvement by then I shall be starting to ring up and see what's what.

[ooze]

I dont seem to be having any issues at the moment (I'm in DE22).

[castaaron]

Fri, 4 May 2007 06:21:48 UTC

1st 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
2nd 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
3rd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
4th 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps

Overall Average Speed = approx 9741 Kbps, 9.51 Mbps

Derby de21

[peacey]

Fri, 4 May 2007 06:21:48 UTC

1st 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
2nd 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
3rd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
4th 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps

Overall Average Speed = approx 9741 Kbps, 9.51 Mbps

Derby de21

Ahhhhh, An oakwood boy! not many people using it up there I reckon, all old
retirement folk!! ha ha only jokin!

Guys thanks for your feed back, I'm going to keep on at VM and get to the bottom of this problem even if it kills me!!!!

I think for me it's being slap bang in the middle of the city........ looks like i'll have to move then!

peacey

[castaaron]

close! chadd actually but just on the boarders of oakwood ;)

[JackSon]

Things still diminishing in DE74 (leic3)

Rang 151 to see about the terrible speeds, but I managed to waste my own time and the time of the person who answered the call - both points of which I feel sufficiently stupid and guilty about. The embarrassing story follows:

I was put through the proceedure of opening Internet explorer and being told to empty cookies and temp files because they can fill up meory and slow down my speed. I didn't fancy telling them I use Firefox and that I have 2.5 GB of RAM so I did it anyway. I was then told to go to microsoft.com and download something to report the speed to her.

I did this as instructed, and fell victim to not having used IE in a long time. I misread the download manager window and read the amount downloaded as the transfer rate (confused by being too used to Firefox's counterpart over years of use) so I reported an increasing transfer rate up to the point where it read 1.02 MB.

"Oh, this all seems to be fine" is how this ended and I felt sheepish as it then seemed I had rang them up timewasting. The call ended and I did mor test downloading. I then noticed the size of the file I downloaded and thought, hmm, 1.02 MB should have taken a bit less time than it did, so repeated it. I then realized my mistake. I feel a right twonk now, especially seeing as I will have to go through the call again, but hopefully not waste any other call oepraters time by being an idiot.

2nd time lucky.

[JackSon]

DE74 (leic3)


Sat, 05 May 2007 15:59:22 GMT

1st 512K took 7016 ms = 73 KB/sec, approx 602 Kbps, 0.59 Mbps
2nd 512K took 9828 ms = 52.1 KB/sec, approx 429 Kbps, 0.42 Mbps
3rd 512K took 8641 ms = 59.3 KB/sec, approx 489 Kbps, 0.48 Mbps
4th 512K took 7375 ms = 69.4 KB/sec, approx 572 Kbps, 0.56 Mbps

Overall Average Speed = approx 523 Kbps, 0.51 Mbps

Had a 2nd call to VM customer service this afternoon, and this time made sure I was reading the correct speeds. The operator made me download an xlviewer from the link (http://tinyurl.com/blz2o) in regular and in safe mode. Both times the speed did not exceed 65 kB/sec - to which she was a little bit horrified. She asked me to pwoer down my PC and did the ping tests. She said the pings were all being returned so didn't think the fault was either on the line or with the modem. Sadly she thinks the only culprit lies in spyware on my machine. So post call I have tried several computers, one with a fresh Kubuntu installation on it, and all results are the same; so I think I can rule that one out now for my 3rd call to them.

She suspects the probelm is spyware also because the only time she had pings lost (20% if I recall) from the modem is when my PC was powered and connected, no lost was experienced when the PC was shut down. Although, I think I have successfully disproved the spyware theory, and also since discoverd that my downstream SNR is now dipping below 30 dB - could explain the instances of packet loss?

As a side note tot he phone call, I asked about the age of my modem and its suitability for the 20Mb (although I did admit to her it was an academic quetion with my current speeds). She said the NTL:Home 100 that I had was only good up to 5Mb - felt quite peeved that they had let me run 10Mb on it since the service launched and not told us. Also explains why I rarely got more than 7.5Mb out of it.

But from that, I formed the theory that all that time of caining that modem at speeds more than it was rated had done damage and thus required its replacement. The lady at custmoer services said she didnt think the modem was faulty becasue it was returning all pings and therefore didnt think it was worth sending an engineer to inspect/replace the modem.

I however am more than convinced the modem is poorly now seeing as she was certain the local network was running peachey (not her words ;)) and that I am confident that no spyware or virii are at work. Least not the same piece of malware on every machine I had access to, one being a freshly installed system.

I later thought that pinging the modem with small packets may not indicate all problems with the modem, as I have no problems with connectivity, just horrific transfer rates. Pinging wouldnt necesarily show that up, I think?

Does anyone agree that I am on the right lines, stand my ground that my computers are healty, that the problem must be in the 6 year old modem and that I should just continue to badger for a new one in the post? I don't mind self installation after all.

[easyvibe]

well i had 10 meg on home 100 modem for a year then it started misbehaving . after raring up at the indian call centres and not winning i took the only way i thought was forward i phoned up to cancell my broadband after i had told them what was wrong . he booked me an appointment support guy came out as soon as he looked and saw the ntl100 modem it was gone and replaced with the 250 modem which i first needed when i upgraded but wasnt told this but now in the last week speeds in derby have been dreadfull

[domo247]

DE72 3HG is my post code - outskirts of derby.

Recently moved and upgraded to 10Mb but I get about 3.5Mb - can you tell from the info below whether I have been upgraded to 10Mb or if my connection/NTl are ****?;)

Thanks

Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -4.2 dBmV
Downstream SNR : 35.7 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 41584000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

[m044bz00]

DE72 3HG is my post code - outskirts of derby.

Recently moved and upgraded to 10Mb but I get about 3.5Mb - can you tell from the info below whether I have been upgraded to 10Mb or if my connection/NTl are ****?;)

Maximum Downstream Data Rate : 4096000

That basically states you're still on the 4Mbps connection

[devil]

proxies are out now, no proxy is gonna work

[monkey2468]

That basically states you're still on the 4Mbps connection
agreed.

[lightboy]

im in Borrowash and my connection is always great .. these are my numbers for reference ..

Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -4.1 dBmV
Downstream SNR : 35.6 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 41584000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 45.0 dBmV
Upstream Mini-Slot Size : 2

Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

[ecksmen]

proxies are out now, no proxy is gonna work

Care to explain? Cos I'm 99% certain proxies are still in use in Cardiff.

[devil]

Care to explain? Cos I'm 99% certain proxies are still in use in Cardiff.

at the moment virgin media has advised to all tech support not to use proxies. Why not to use proxies is because when we use proxies we are not going through the real network and if you want to check which are the areas where we are facing issues can be pin pointed. The proxies will be out very soon, if u ask me the reason why? I don't know becaus proxy is real good tool for slow speed, all I can advice is that I can publish a proxy list, before u apply that try ping the proxy IP if it gives u a reply back it will work :cool:

[domo247]

You 'Chad Lads':angel: Oakwood ****:p: and Borrowash OAP's (me) must let me know when your all upgraded to 20Mb.

CHeers Guys.