NTLVictim
02-04-2007, 16:17
Just cut this from another thread as one example.."Also the Virgin engineer installed the modem on 10 March, but did not check that my computer worked with the system. On several occasions we have tried to use the broadband set-up routine as specified in their user guide. The Serial No numbers supplied by Virgin are only 8 digits long, their website says that we need 11 digits. The Virgin supplied PIN code is also wrong!"
I have seen variations on this theme all over the board, it happened to me, I have read about no customer number, no welcome letter, etc etc, followed by people having to make a number of calls to CS until they finally get it sorted!
Can the VM bods tell us, is there a basic flaw in the system?
It seems to happen most to existing customers who upgrade from just a STB to a separate STB and SACM, is there a clue there?
Can it be resolved?
I have seen variations on this theme all over the board, it happened to me, I have read about no customer number, no welcome letter, etc etc, followed by people having to make a number of calls to CS until they finally get it sorted!
Can the VM bods tell us, is there a basic flaw in the system?
It seems to happen most to existing customers who upgrade from just a STB to a separate STB and SACM, is there a clue there?
Can it be resolved?