10Mbit BB - shocking download speeds. [Archive]

kraized

25-03-2007, 21:57

Hi,

I have just had VM install the VIP Package, although they need to come back and finishing install my Multiroom (still not done and its been three weeks now):mad:

Anyway. I am meant to be on 10Mbit BB. At first, they mistakenly put me on 2Mbit but that was sorted after a phone call. However, speeds over the last four or so days have been, well, ****ing ****e.:mad: My upload is currently faster than my download speed. I am getting less than 500k:(

Can someone tell me whether this is normal for cable broadband, I've never experienced such terrible speeds with ADSL.

http://www.speedtest.net/result/104291094.png

mant1s

25-03-2007, 22:22

Whweabouts are you ? the service status page says there is an outage in th nottingham area but I have benn having connection problems for weeks now so I know how you feel:( dunno how birgin can be offering 20M soom cos my 4M has been more like 1M for ages now.

Good luck
mant

kraized

25-03-2007, 22:26

I'm based in Wales, Cardiff. Whats the point of having 10, 4 and 2Mbit BB when I'm getting speeds slower than the old 512k. :(

maikie

25-03-2007, 23:08

I am based in Cardiff aswell but i am getting full 1.2mbps download speed.

kraized

25-03-2007, 23:16

I am based in Cardiff aswell but i am getting full 1.2mbps download speed.

What speed are you on? 2Mbit?

Druchii

25-03-2007, 23:21

What speed are you on? 2Mbit?
10Mb, he means 1280kBps download speed. Like what you'd see in an Internet Explorer download box.

kraized

25-03-2007, 23:24

10Mb, he means 1024kBps download speed. Like what you'd see in an Internet Explorer download box.

mmm. whats wrong with my BB again then.:mad:

kraized

26-03-2007, 08:16

Right. Is it a capacity problem or something because this morning around 6am I got my full 10Mbit speed.

Druchii

26-03-2007, 08:19

Right. Is it a capacity problem or something because this morning around 6am I got my full 10Mbit speed.
Could well be congestion (capacity problem) right now i get 9.3Mb from my 10. In the evening i get anywhere from 0.5mb to 6Mb. Depends on how many people are using it lately it seems :(

EdwardTobia

26-03-2007, 08:41

I'm based in Wales, Cardiff. Whats the point of having 10, 4 and 2Mbit BB when I'm getting speeds slower than the old 512k. :(

Im also based in Cardiff, in the Llanrumney area.
I have been getting the full 10mbps speed with my old NTL100 Modem!!
Are you connected through ethernet? or USB?

kraized

26-03-2007, 08:55

Connected via ethernet, my modem doesn't have USB.

wtaylor82

26-03-2007, 12:25

I have the same in Manchester. Same VIP package for Ãƒâ€šÃ‚Â£85.00

This is becoming a joke! I called tech support who went through the usual caching etc. did some downloads and other tests, saw my packet loss rate was high and spoke to second line support who said there was an issue but should be resolved in 2 days. 2 weeks later nothing

kraized

26-03-2007, 20:12

Well again tonight my BB speeds are down to under 400k. This is ****ing ridiculous.

mangalickvivek

27-03-2007, 09:06

Hi,

I have just had VM install the VIP Package, although they need to come back and finishing install my Multiroom (still not done and its been three weeks now):mad:

Anyway. I am meant to be on 10Mbit BB. At first, they mistakenly put me on 2Mbit but that was sorted after a phone call. However, speeds over the last four or so days have been, well, ****ing ****e.:mad: My upload is currently faster than my download speed. I am getting less than 500k:(

Can someone tell me whether this is normal for cable broadband, I've never experienced such terrible speeds with ADSL.

http://www.speedtest.net/result/104291094.png

kraized

27-03-2007, 09:18

^ :confused:

pugs

27-03-2007, 09:20

Can someone tell me whether this is normal for cable broadband, I've never experienced such terrible speeds with ADSL.

150 to 300kbps at peak times is normal for me :( , others can run at 9,000+kbps 24/7, everyones experience will be different.

Mr_Burns

27-03-2007, 09:25

I'm also in Cardiff (Grangetown) and have the same problems. Peak times (evenings) I can get as low as 400Kbps. At other times I normally get 3-4Mbps. Only once have I ever got close to 10meg and that was ridiculously early in the morning.

kraized

27-03-2007, 09:32

Have any of you guys complained and if so, have you got anywhere? I don't see why I should be paying for a 10Mbit service to only get 400Kbps. Like I said, I never had such awful speeds using ADSL.

pugs

27-03-2007, 09:43

Have any of you guys complained and if so, have you got anywhere? I don't see why I should be paying for a 10Mbit service to only get 400Kbps. Like I said, I never had such awful speeds using ADSL.

Yes, the customer service has been very good and most helpful through all of my problems, i currently pay a reduced amount.

You may have to push quite hard to get an upgrade date though, but just don't accept "I don't know" as an answer.

Mr_Burns

27-03-2007, 14:24

I would complain but for two things.

1. I really didn't notice until I carried out a speed test - I don't download a lot - mainly surfing and e-mail and the speed issue doesn't really bother me.

2. I'm on the staff package and get it for next to nothing so I think it's a bit rude to complain! ;)

Kraized - What area of Cardiff are you in?

pugs

27-03-2007, 14:31

I'm on the staff package and get it for next to nothing so I think it's a bit rude to complain!

lol

Steve D

27-03-2007, 14:39

Hey could be worse, just had bt broadband 8mb update today at work. Loads slower than my 2mb virgin broadband at home :Yikes:

kraized

27-03-2007, 15:16

I would complain but for two things.

1. I really didn't notice until I carried out a speed test - I don't download a lot - mainly surfing and e-mail and the speed issue doesn't really bother me.

2. I'm on the staff package and get it for next to nothing so I think it's a bit rude to complain! ;)

Kraized - What area of Cardiff are you in?

Near Atlantic Wharf.