adarshry
25-03-2007, 20:27
Hi, I wish to share my personal experience with all forum members. I am on 2 meg broadband with NTL and I am nearing the end of my contract period which happens to be in June. I had freeview for TV, however, due to reception issues or probably due to a faulty freeview box, I decided to get the 2 for 20 package from virgin media. I was also influenced by the fact that I could subscribe for sky for a month to watch the cricket world cup.
I called up Virgin Media during the end of Jan 2007 to get the 2 for 20 package. I was told that there were no installation dates available until the 21st of March and I had to wait until then if I wanted a TV package. Since I had no other option I agreed for the installation date of 21st March 2007 (8.00 AM to 1.00 PM). My girlfriend took a day off that day. After the engineer failed to turn up even after 2.00 PM, I called Virgin to find the status and I was told that they were having problems contacting the installation engineer and they assure me that it would be installed on the same day be evening and they took my number promising to call me back to give me an update. No one bothered calling or coming in for an installation. At 5.00 PM I called Virgin again and I was told that the Regional Manager would definitely call me to let me know what was happening. Finally, at about 6.00 the installation engineer called and apologised for not turning in but assured that he could do it on the following day or on 23rd March. He also told me not to call Virgin, but to call him to confirm the time. At about 7.30, the regional manager called to check if the Engineer had visited us and we told him that he will be coming on Friday for the installation.
Come Friday, I took a day off this time and began my wait for the engineer to turn up. By 11.00 AM I had neither heard from Virgin nor did any one turn up. I tried calling the number the engineer had given me and despite my numerous attempts of leaving a message on his answerphone, he he never returned my calls. Finally at 3.00 pm I managed to get hold of him and he said that he was free to come for installation but he had no set top boxes to install and the regional manager was trying to find one. He also said that he will be definitely installing on Friday. We waited and waited and called and called to no luck. When we finally called Virgin, we were told that they would schedule a new installation date.
Apart from the waste of time, both me and my girlfriend have gone through anxiety and emotional distress for the two days waiting for the engineer to turn up. We have also spent many hours trying to reach Virgin by phone. I am dissappointed but I feel helpless. I do not wish to continue with Virgin on any of their services, but since I live in a flat which has no BT line, I have no other option. I am a private tenant living in managed property. I enquired with BT but their installation charges are really high. Is there any other way of getting just broadband internet or wireless with unlimited downloads? I livw in NW6 in London.
Please advise.
Many thanks.
I called up Virgin Media during the end of Jan 2007 to get the 2 for 20 package. I was told that there were no installation dates available until the 21st of March and I had to wait until then if I wanted a TV package. Since I had no other option I agreed for the installation date of 21st March 2007 (8.00 AM to 1.00 PM). My girlfriend took a day off that day. After the engineer failed to turn up even after 2.00 PM, I called Virgin to find the status and I was told that they were having problems contacting the installation engineer and they assure me that it would be installed on the same day be evening and they took my number promising to call me back to give me an update. No one bothered calling or coming in for an installation. At 5.00 PM I called Virgin again and I was told that the Regional Manager would definitely call me to let me know what was happening. Finally, at about 6.00 the installation engineer called and apologised for not turning in but assured that he could do it on the following day or on 23rd March. He also told me not to call Virgin, but to call him to confirm the time. At about 7.30, the regional manager called to check if the Engineer had visited us and we told him that he will be coming on Friday for the installation.
Come Friday, I took a day off this time and began my wait for the engineer to turn up. By 11.00 AM I had neither heard from Virgin nor did any one turn up. I tried calling the number the engineer had given me and despite my numerous attempts of leaving a message on his answerphone, he he never returned my calls. Finally at 3.00 pm I managed to get hold of him and he said that he was free to come for installation but he had no set top boxes to install and the regional manager was trying to find one. He also said that he will be definitely installing on Friday. We waited and waited and called and called to no luck. When we finally called Virgin, we were told that they would schedule a new installation date.
Apart from the waste of time, both me and my girlfriend have gone through anxiety and emotional distress for the two days waiting for the engineer to turn up. We have also spent many hours trying to reach Virgin by phone. I am dissappointed but I feel helpless. I do not wish to continue with Virgin on any of their services, but since I live in a flat which has no BT line, I have no other option. I am a private tenant living in managed property. I enquired with BT but their installation charges are really high. Is there any other way of getting just broadband internet or wireless with unlimited downloads? I livw in NW6 in London.
Please advise.
Many thanks.