chobb
16-03-2007, 09:38
Hi,
My mate is having problems setting up his broadband. He used to connect via his STB and an Ethernet/USB adapter, but now he's got a V+ box they've installed a SACM. He runs the CD and connects the Ethernet cable when prompted but it fails with Error Code 00.01.1E.003E and a message is displayed saying there is a problem with DHCP or a physical network problem. Before the error I can see the system tray network icon trying to acquire an IP address and then failing. Tech support had him releasing and renewing his IP but no joy. They said they couldn't help. Bless them.
ipconfig /all shows that he gets an IP address and a subnet mask of (I think) 255.255.0.0 but no default gateway, DNS servers etc.
We've restarted the SACM, then rebooted the PC several times. My next step is to use another PC to attempt the setup (which should give us some more clues) but meanwhile, can anyone throw any light on this?
Also, can anyone confirm that the initial setup is just to register the SACM on the network and that in future any PC connected will work?
Cheers.
My mate is having problems setting up his broadband. He used to connect via his STB and an Ethernet/USB adapter, but now he's got a V+ box they've installed a SACM. He runs the CD and connects the Ethernet cable when prompted but it fails with Error Code 00.01.1E.003E and a message is displayed saying there is a problem with DHCP or a physical network problem. Before the error I can see the system tray network icon trying to acquire an IP address and then failing. Tech support had him releasing and renewing his IP but no joy. They said they couldn't help. Bless them.
ipconfig /all shows that he gets an IP address and a subnet mask of (I think) 255.255.0.0 but no default gateway, DNS servers etc.
We've restarted the SACM, then rebooted the PC several times. My next step is to use another PC to attempt the setup (which should give us some more clues) but meanwhile, can anyone throw any light on this?
Also, can anyone confirm that the initial setup is just to register the SACM on the network and that in future any PC connected will work?
Cheers.