Tristan
02-03-2007, 19:10
I've written here before (http://www.cableforum.co.uk/board/showthread.php?t=33607771) about my awful battle with Virgin customer services when I tried to order the new VIP package. Eventually, however, I managed to speak to somebody who was competant (he'd actually heard of the product!), and things got sorted out. Or so I thought.
You see, it's now three weeks since I initally "ordered" the VIP service, and I still haven't received a new cable modem, despite the fact I was promised it would arrive in two working days. As it happens, I can still get broadband through my old set-top box, but I presume this has more to do with NTL not getting around to disconnecting it than anything else. In any case, it's only a 4meg connection, rather than the 10meg that I'm paying for (on a new, separate Direct Debit of course -- the sheer rank idiocy of which I'm still waiting for somebody to explain to me).
I have, of course, tried calling Virgin. Unfortunately however, it seems that it's very difficult to find somebody who actually has the authority to send modems. Customer Care say they can't do it. Sales say they can't do it (which, given that it was a Sales guy who said he'd send me one in the first place, might explain why it never arrived). Even Tech Support say they can't send modems. Last week I was promised a call back "within the hour" from somebody who actually could, but of course, the call never came.
I was going to try again today, but by the sound of things the lines are on fire with people phoning in about this Sky stuff. In any case, I just can't face being passed from pillar to post yet again.
So this is really an appeal. To anybody who might know someone at Virgin Media with the authority to send out cable modems (which apparently means senior management), please get them to read this thread and get in contact with me. Just give me a bloody modem, and I promise I'll never make a fuss ever again. I'll just pay my money every month (now in two separate payments, obviously :rolleyes: ), and I won't cause any trouble. Please?
You see, it's now three weeks since I initally "ordered" the VIP service, and I still haven't received a new cable modem, despite the fact I was promised it would arrive in two working days. As it happens, I can still get broadband through my old set-top box, but I presume this has more to do with NTL not getting around to disconnecting it than anything else. In any case, it's only a 4meg connection, rather than the 10meg that I'm paying for (on a new, separate Direct Debit of course -- the sheer rank idiocy of which I'm still waiting for somebody to explain to me).
I have, of course, tried calling Virgin. Unfortunately however, it seems that it's very difficult to find somebody who actually has the authority to send modems. Customer Care say they can't do it. Sales say they can't do it (which, given that it was a Sales guy who said he'd send me one in the first place, might explain why it never arrived). Even Tech Support say they can't send modems. Last week I was promised a call back "within the hour" from somebody who actually could, but of course, the call never came.
I was going to try again today, but by the sound of things the lines are on fire with people phoning in about this Sky stuff. In any case, I just can't face being passed from pillar to post yet again.
So this is really an appeal. To anybody who might know someone at Virgin Media with the authority to send out cable modems (which apparently means senior management), please get them to read this thread and get in contact with me. Just give me a bloody modem, and I promise I'll never make a fuss ever again. I'll just pay my money every month (now in two separate payments, obviously :rolleyes: ), and I won't cause any trouble. Please?