Peed_off_Dave
22-02-2007, 08:26
It is now 2 weeks past my activation date and still no service from Virgin Media; i tried to cancel the service yesterday but one of the customer support people on the phone informed me that a tech fault guy is working on it and that BT informed VM 3 days ago that they cannot see nothing wrong at the exchange, i want to know is why didn't VM contact me out of courtesy to give me an update on my broadband problem.
I'm going to give VM until next Thursday to get their act together and sort out my broadband problem, because in my eyes i have not been given a service or have i been treated like a valuable new customer.
Has anybody else had any connection problems or 680 no dial tone errors since your activation date. I've logged this issue with Consumer Direct and they have given me a reference number, they have told me if VM don't refund the £14.99 and withold the £50 cancellation charge (ref Supply of Goods & Services act 1982) then they will deal with this direct for me.
I'm going to give VM until next Thursday to get their act together and sort out my broadband problem, because in my eyes i have not been given a service or have i been treated like a valuable new customer.
Has anybody else had any connection problems or 680 no dial tone errors since your activation date. I've logged this issue with Consumer Direct and they have given me a reference number, they have told me if VM don't refund the £14.99 and withold the £50 cancellation charge (ref Supply of Goods & Services act 1982) then they will deal with this direct for me.