Rogue33
21-02-2007, 15:33
Hi Guys, I'm having a little trouble with my broadband. Spoke to NTL CS and they were most unhelpful although have an engineer coming next week, just lead me through the usual power off power on check your cables are connected crap so I though I'd come here for a bit of infomation.
I'm at work atm so can't check anything but couldn't do too much at home without the internet connection !
At home I have NTL's/Virgin media's broadband, cable TV and phone. I have one cable through the wall split into one for the TV (PACE STB) and one for the modem (NTL home 200).
Now thats the background here is the problem, when turned on the modem gets to the point where power and sync lights are on stable and the ready light flashes (and either USB or Ethernet light is on depending on which cable connects to my pc), and thats how it stays for as long as you leave it (its been on over a day now). Now I thought I'd switch my STB off and on to see if it was a problem with the incomming cable or just the modem, low and behold the STB didn't work and got stuck on displaying TUNE, at this point I called NTL CS for almost an hour until they booked an engineer. After a little web trawling I found I could fix the STB by holding the down arrow while switching it on, this causes it to say BOOT instead of TUNE but the picture and channels then comes on, if I switch it on and off without the down key is gets stuck on TUNE.
Anyone any ideas whats wrong with the modem ? I know I have an engineer coming but I like to understand things and maybe fix it myself.
Secondly and I know this is maybe a question for the TV forum but what does it signify that the STB gets stuck on tune but comes on with the down key held ? Does this show what is wrong with my connection and also the modems problem ?
Thanks muchly for any help or comments :)
I'm at work atm so can't check anything but couldn't do too much at home without the internet connection !
At home I have NTL's/Virgin media's broadband, cable TV and phone. I have one cable through the wall split into one for the TV (PACE STB) and one for the modem (NTL home 200).
Now thats the background here is the problem, when turned on the modem gets to the point where power and sync lights are on stable and the ready light flashes (and either USB or Ethernet light is on depending on which cable connects to my pc), and thats how it stays for as long as you leave it (its been on over a day now). Now I thought I'd switch my STB off and on to see if it was a problem with the incomming cable or just the modem, low and behold the STB didn't work and got stuck on displaying TUNE, at this point I called NTL CS for almost an hour until they booked an engineer. After a little web trawling I found I could fix the STB by holding the down arrow while switching it on, this causes it to say BOOT instead of TUNE but the picture and channels then comes on, if I switch it on and off without the down key is gets stuck on TUNE.
Anyone any ideas whats wrong with the modem ? I know I have an engineer coming but I like to understand things and maybe fix it myself.
Secondly and I know this is maybe a question for the TV forum but what does it signify that the STB gets stuck on tune but comes on with the down key held ? Does this show what is wrong with my connection and also the modems problem ?
Thanks muchly for any help or comments :)