Anyone suffering internet problems today?

[hurstnicholas]

I have been unable to access the internet via my ntl/virgin cable modem account, for c. 24 hrs.
I have been able to use email, without difficulty.
Virgin checked the normal (IP address etc...) and I turned-off my firewalls etc, but this did not work.
Virgin claim that even with my firewalls turned off "other firewalls may be blocking access" and tell me to call their £1 per minute "PC Helpline" to sort this out!
I have NEVER experienced this problem before and have not made any changes to my set-up.
Before calling the costly help-line, has anybody else recently suffered similar problems, please?
Thanks

[Illuminist]

...If you have not experienced loss of service at anyother time and haven't changed with your network settings or to that effect then it could quite simply be a network fault that will be sorted out.

...The tech support should be able to check your particular area in one way or another.

[TheNorm]

No problems in Cambridge. Where do you live? The following is from the "Service Status 2" link at the bottom of every forum page:

Ticket NumberStatusDescriptionCustomers AffectedDate Modified424495Updated
Loss of Internet Edinburgh EH4 (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424495)
Broadband Internet
19/02/2007 11:35
424414Opened
Total Loss of TV/Internet KT9 Chessington (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424414)
Broadband Internet, Analogue TV, Digital TV
19/02/2007 10:18
424388Opened
Total Loss of TV/Internet CR8 Purley (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424388)
Broadband Internet, Analogue TV, Digital TV
19/02/2007 09:55
424378Opened
Loss of Internet Bellshill ML4 (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424378)
Broadband Internet
19/02/2007 09:45
424351Opened
Total Loss of TV/Internet CR0 Croydon, SE25 London (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424351)
Broadband Internet, Dial Up Internet, Analogue TV
19/02/2007 09:19
424338Opened
Total Loss of TV/Internet London SW13 (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424338)
Broadband Internet, Analogue TV, Digital TV
19/02/2007 08:44
424329Opened
Loss of Broadband - B7 Birmingham (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424329)
Broadband Internet
19/02/2007 08:35
424243Updated
Loss of Sevice London NW5 (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424243)
Broadband Internet, Telephone, Digital TV
19/02/2007 08:30
424242Updated
Loss of Internet & TV - Tunbridge Wells TN2 (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424242)
Broadband Internet, Digital TV
19/02/2007 08:22
424218Updated
Loss Of TV/Internet/Telephone Basildon SS15 (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424218)
Broadband Internet, Telephone, Digital TV
19/02/2007 08:18
423650Updated
Loss of internet - KY7 Glenrothes (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=423650)
Broadband Internet
18/02/2007 23:26
424217Opened
Loss of TV & Internet Cheltenham GL51 (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=424217)
Broadband Internet, Digital TV
18/02/2007 18:19
423912Updated
Loss of DTV and BBI - Uxbridge UB10 (http://status2.virginmedia.com/vmstatus/serviceissue.do;jsessionid=5123A6A2AE6072B97BAEAD4 498D7E8F4.jsps304p:28009?ticket=423912)
Broadband Internet, Analogue TV, Digital TV
17/02/2007 21:19

[hurstnicholas]

Hi
Thanks for the info.
I live in Dolphin Square (London) which has a (hopelessly under-performing) NTL network all of its own.

[Illuminist]

You certainly asnwered your own quiery, mate.

[hurstnicholas]

Jokjing aside - are Dolphin Square's "network issues" THAT notorious, even outside of the building?
No wonder we are all trying to get Sky to take-over the franchise.

[Barton71]

I noticed i had no internet today when i woke up. The little indicator light was out on the modem. I turned my PC on, went and had my cornflakes, and when i got back the "cable" and "data" both started flashing and the service came back. I checked the ntl web site but i says nothing about any planned outages in my area (Renfrew).

[hurstnicholas]

MAYBE Virgin/NTL don't like confessing to the number of outages they actually suffer and just list a handful???

[bamboo]

Hi
The west of Scotland seems to have been first in the queue in recent times for new services from NTL. Film Flex and the V+ box for example. I suspect we are being lined up for a broadband speed upgrade. Over the past week or so i have been checking the download speed using PC Pitstop Optimise and getting figures between 9 and even slightly over 15mbs :angel: before 8am. Previously i would only get around 5 - 8 mbs . Of course i'm on the 10mb band at the moment.If they are fiddling about with the system there will be the odd break in the service. Here's hoping. (Paisley)

[huyi]

i suffer from slow speeds, and my send and receive lights hardly ever light up.