janipewter
13-02-2007, 20:23
I used to be able to change the downstream frequency in the SACM config page, there were two usable frequencies (I believe they were 331000000Hz and 339000000Hz). Sometimes when download speeds were seriously slow, I could change to the other one, reboot the modem and it would be ok (I was even instructed to do this by a customer service person once).
However now when I change to 331000000Hz and cycle the modem, it fails to boot and then cycles itself and goes back to 339000000Hz.
This is rather incredibly annoying as I'm currently getting appalling download speeds, around 1Mb when we're paying for 10Mb.
Tried customer services and they were no help - blaming my computer as usual when I've tested on 4 different computers and all the same problem.
So, anyone know what's going on?
However now when I change to 331000000Hz and cycle the modem, it fails to boot and then cycles itself and goes back to 339000000Hz.
This is rather incredibly annoying as I'm currently getting appalling download speeds, around 1Mb when we're paying for 10Mb.
Tried customer services and they were no help - blaming my computer as usual when I've tested on 4 different computers and all the same problem.
So, anyone know what's going on?