velvetfr
29-01-2007, 17:00
Hi,
I have been trying during the last 3 weeks to get NTL installed where I moved, and simply cannot. The main problem is that the previous occupier at this address did not cancel his subscription with NTL.
In this circumstance, the NTL Customer service told me to send a proof of address to them by FAX (which I did if they would give me the correct FAX number, and they did give me 5 FAX numbers which are not at all FAX machines).
So last week I sent a recorded letter to their office at Hook, in Hampshire, and explained the problem to them with my proof of address enclosed with the letter. I asked in the letter to call me back as soon they will receive the letter, but did not do it, and I know they have received the letter (Royal Mail traced it and said it has been delivered). I took my phone, once again (that is perhaps now the 15th phone call I have made to them), and choose the option 5 used to complain. The guy who picked up told me that he will clear all this, and will call me back (but have not called me back yet).
So I would like to know if some NTL guys are listening on this forum, and who would like to help me, as I really would like to have TV/Phone and Internet quite quickly.
I know also that they offer a 30£ discount when ordering online, so I am wondering if NTL does not try to escape this dicount by delaying my problems after the 31st January (end of the discount period).
Best regards,
Emmanuel
I have been trying during the last 3 weeks to get NTL installed where I moved, and simply cannot. The main problem is that the previous occupier at this address did not cancel his subscription with NTL.
In this circumstance, the NTL Customer service told me to send a proof of address to them by FAX (which I did if they would give me the correct FAX number, and they did give me 5 FAX numbers which are not at all FAX machines).
So last week I sent a recorded letter to their office at Hook, in Hampshire, and explained the problem to them with my proof of address enclosed with the letter. I asked in the letter to call me back as soon they will receive the letter, but did not do it, and I know they have received the letter (Royal Mail traced it and said it has been delivered). I took my phone, once again (that is perhaps now the 15th phone call I have made to them), and choose the option 5 used to complain. The guy who picked up told me that he will clear all this, and will call me back (but have not called me back yet).
So I would like to know if some NTL guys are listening on this forum, and who would like to help me, as I really would like to have TV/Phone and Internet quite quickly.
I know also that they offer a 30£ discount when ordering online, so I am wondering if NTL does not try to escape this dicount by delaying my problems after the 31st January (end of the discount period).
Best regards,
Emmanuel