NTL_Victim
12-12-2006, 20:56
Hi, I've been a fairly frequent viewer of 'cableforum' for a few years now, and gleaned much valuable information.
Okay, here's my problem:
(I've calmed down a bit now- so I've edited my posting, and cut out the 'waffle')
I have had to wait for three weeks for a telephone number change (nuisance calls), my number should have changed last Thursday. I called on Friday, and was told that it would definitely chnge on the Saturday (new computer system etc etc). Okay, it didn't- so I called again yesterday- and was promised that it would change today.
Now my old number is defunct (as planned)- but I cannot 'phone out. I just get a slight 'hiss' when I engage the 'phone. If I repeatedly engage/disengage/re-engage the 'phone a few times- I get a slow, engaged type tone pattern (so there is a connection with the exchange). I'm disabled, and rely on my telephone; luckily I have a mobile 'phone for emergencies! If I didn't have a mobile 'phone, I'd have been up the proverbial without a paddle. I have wasted £5 today- £1.40 trying to get through, and onto the queuing system- and £3.60 waiting to get through/speaking to a representative. At 17:23, I finally got onto the queuing system (before I kept getting the message that they are busy, and to call back later). The Indian call centre woman wasn't exactly helpful- she gave me the sales number!
I now face the prospect of wasting yet more money tomorrow- just trying to get through. Supposedly, the reason why I have had to wait so long, is because my number was originally a BT number (that I transfered- six years ago). My mobile 'phone is for emergencies, and I've lost £5 because of this- and my NTL landline number is unreachable (I don't even know what the number is as yet).
What's happened at NTL(?)- every time I call, it say that there's a 20+ min queue- even at 8:20am (last week).
How should I get this resolved?
Thanks
Okay, here's my problem:
(I've calmed down a bit now- so I've edited my posting, and cut out the 'waffle')
I have had to wait for three weeks for a telephone number change (nuisance calls), my number should have changed last Thursday. I called on Friday, and was told that it would definitely chnge on the Saturday (new computer system etc etc). Okay, it didn't- so I called again yesterday- and was promised that it would change today.
Now my old number is defunct (as planned)- but I cannot 'phone out. I just get a slight 'hiss' when I engage the 'phone. If I repeatedly engage/disengage/re-engage the 'phone a few times- I get a slow, engaged type tone pattern (so there is a connection with the exchange). I'm disabled, and rely on my telephone; luckily I have a mobile 'phone for emergencies! If I didn't have a mobile 'phone, I'd have been up the proverbial without a paddle. I have wasted £5 today- £1.40 trying to get through, and onto the queuing system- and £3.60 waiting to get through/speaking to a representative. At 17:23, I finally got onto the queuing system (before I kept getting the message that they are busy, and to call back later). The Indian call centre woman wasn't exactly helpful- she gave me the sales number!
I now face the prospect of wasting yet more money tomorrow- just trying to get through. Supposedly, the reason why I have had to wait so long, is because my number was originally a BT number (that I transfered- six years ago). My mobile 'phone is for emergencies, and I've lost £5 because of this- and my NTL landline number is unreachable (I don't even know what the number is as yet).
What's happened at NTL(?)- every time I call, it say that there's a 20+ min queue- even at 8:20am (last week).
How should I get this resolved?
Thanks