Logan
27-11-2006, 17:55
Well, after the intial installation failure last Monday, the team turned up again today at abotu 12:30. They were done and dusted by 14:00! To be honest I couldn't fault the guys, they were professional and did a nice tidy job.
However, after them leaving is where the fun began...
I whacked the v3 CD in on my Windows Vista x64 install. The process went fine until the point it asked me to install the USB cable. Now, I thought it would give me the choice between USB or Ethernet - no. The CD wants USB, so I plugged it in. Of course the device drivers are not available. So I quit setup, and restarted into Windows XP x64.
Again, I inserted the CD and began installation. This time, it would simply hang on the installing software screen. I tried several times - nothing.
Rebooted into Vista as I was at least getting further in the install. This time though, I plugged my Ethernet cable in.
I actually got further this time. Until I hit the pin and surname screen. I entered the pin provided and my surname, hit the continue button and I got a pin/surname error number 204.
This was my first call to support. Indian chap I spoke to updated the system with some of my details and told me to try again. So I put phone down and tried again.
Once again, stumped at the same screen except this time it was an error number 207! Back on the phone. This Indian chap ran me through the web based registration. Left me at the terms and conditions. Things seemed to be going ok again.
Until I reached the final step (or near enough) where I was greeted with another error screen, regarding a failure to register the cable modem account or something similar. Back on the phone.
I'm through to an Indian lady who basically has to escalate the call to her seniors. Comes back to me 2 minutes later and tells me I have to wait 24hrs for the issue to be addressed then it should be ok. Problem is, she doesn't tell me how to complete the registration!? Do I go back to the online registration process? I gave up trying to ask her as her line kept cutting out and she spoke less English then her previous two colleagues.
Any ideas as to what I do next!? I must be about 90% through the process. I've got all my details, username, password etc. I really didn't expect it would be this hard to register!!
Thanks in advance.
EDIT: Details of the error I received -
Error Activating Cable Modem Account
Unable to activate the Cable Modem account, and reported Unable to register your cable modem until the order has been completed. If you need further help, please contact our customer support (0845 650 0121).
However, after them leaving is where the fun began...
I whacked the v3 CD in on my Windows Vista x64 install. The process went fine until the point it asked me to install the USB cable. Now, I thought it would give me the choice between USB or Ethernet - no. The CD wants USB, so I plugged it in. Of course the device drivers are not available. So I quit setup, and restarted into Windows XP x64.
Again, I inserted the CD and began installation. This time, it would simply hang on the installing software screen. I tried several times - nothing.
Rebooted into Vista as I was at least getting further in the install. This time though, I plugged my Ethernet cable in.
I actually got further this time. Until I hit the pin and surname screen. I entered the pin provided and my surname, hit the continue button and I got a pin/surname error number 204.
This was my first call to support. Indian chap I spoke to updated the system with some of my details and told me to try again. So I put phone down and tried again.
Once again, stumped at the same screen except this time it was an error number 207! Back on the phone. This Indian chap ran me through the web based registration. Left me at the terms and conditions. Things seemed to be going ok again.
Until I reached the final step (or near enough) where I was greeted with another error screen, regarding a failure to register the cable modem account or something similar. Back on the phone.
I'm through to an Indian lady who basically has to escalate the call to her seniors. Comes back to me 2 minutes later and tells me I have to wait 24hrs for the issue to be addressed then it should be ok. Problem is, she doesn't tell me how to complete the registration!? Do I go back to the online registration process? I gave up trying to ask her as her line kept cutting out and she spoke less English then her previous two colleagues.
Any ideas as to what I do next!? I must be about 90% through the process. I've got all my details, username, password etc. I really didn't expect it would be this hard to register!!
Thanks in advance.
EDIT: Details of the error I received -
Error Activating Cable Modem Account
Unable to activate the Cable Modem account, and reported Unable to register your cable modem until the order has been completed. If you need further help, please contact our customer support (0845 650 0121).