paulja
22-11-2006, 22:30
Hi I'm a new NTL customer (or soon new ex customer)
I was due to have NTL broadband installed yesterday. Despite waiting in all day, no installer turned up. I called at 6, and was told the installer was delayed and would be there by 6.30. At 7 I called and was told the installer might still be on his way give it another 30 mins. At 7.45 a manager called and admitted the installer hadn't completed any of his afternoon appointments. The manager appologised and said he would be doing the install at lunchtime today.
I phoned again at 2.30pm today, and was told an installer would be with me by 6.
At 5.30 I called and was told the install wouldn't happen today, but the installation manager would call me by 6 to explain everything.
At 7pm I was told the installation manager was on his way to see me. At 7.30 I was told the installation manager didn't have any idea what was going on, and the installation manager for my area was unavailable. I've now been told a new installation date will be arranged at another time.
Is this typical with NTL, I'm shocked I've wasted two days off work waiting for something to happen. At my last address I had wanadoo ADSL, there were no install problems (in fact they didn't even need to send an engineer out), it just worked.
Sorry for the rant.
Paul
I was due to have NTL broadband installed yesterday. Despite waiting in all day, no installer turned up. I called at 6, and was told the installer was delayed and would be there by 6.30. At 7 I called and was told the installer might still be on his way give it another 30 mins. At 7.45 a manager called and admitted the installer hadn't completed any of his afternoon appointments. The manager appologised and said he would be doing the install at lunchtime today.
I phoned again at 2.30pm today, and was told an installer would be with me by 6.
At 5.30 I called and was told the install wouldn't happen today, but the installation manager would call me by 6 to explain everything.
At 7pm I was told the installation manager was on his way to see me. At 7.30 I was told the installation manager didn't have any idea what was going on, and the installation manager for my area was unavailable. I've now been told a new installation date will be arranged at another time.
Is this typical with NTL, I'm shocked I've wasted two days off work waiting for something to happen. At my last address I had wanadoo ADSL, there were no install problems (in fact they didn't even need to send an engineer out), it just worked.
Sorry for the rant.
Paul