OPChap
15-11-2006, 16:07
We recently had NTL (Sat 11th - TV,BB,Ph) installed into our house in London; 6 weeks after the original install date as proposed by the website!
Anyhow, the guy came on a Saturday and spent 4.5hrs installing it (he was an EU accession country lawyer who could earn more with NTL). He was extremely nice and drank many a cup of tea.
However, he left with our TV service showing some channels (pretty much only Sky One); all the rest are either a black screen (and not the "you haven't subscribed to this service screen) or are very blocky.
The Cable modem will sometimes lock onto a downstream signal but never an upstream one. It'll just keep flashing "Sync" or, go solid "Sync" and flashing "Ready". As such, it won't provide any access to the internet what so ever (but I can access the setup screen via 192.168.100.1).
The phone however, does work. Which is great as the support line is free!
The original install guys said it looked like an amplifier was out but wasn't sure (after replacing the cable from the house to access point). The phone support guy said on one of his many screens there looks like there might be a fault that might be impacting our service, or it might not. The website and service status phone line don't agree that there is a reported fault.
Is there anything that I could do or do I just have to wait it out. Given we've been without TV (no freeview reception), phone and broadband for nearly 7 weeks now I'm not that impressed.
Thanks!
Anyhow, the guy came on a Saturday and spent 4.5hrs installing it (he was an EU accession country lawyer who could earn more with NTL). He was extremely nice and drank many a cup of tea.
However, he left with our TV service showing some channels (pretty much only Sky One); all the rest are either a black screen (and not the "you haven't subscribed to this service screen) or are very blocky.
The Cable modem will sometimes lock onto a downstream signal but never an upstream one. It'll just keep flashing "Sync" or, go solid "Sync" and flashing "Ready". As such, it won't provide any access to the internet what so ever (but I can access the setup screen via 192.168.100.1).
The phone however, does work. Which is great as the support line is free!
The original install guys said it looked like an amplifier was out but wasn't sure (after replacing the cable from the house to access point). The phone support guy said on one of his many screens there looks like there might be a fault that might be impacting our service, or it might not. The website and service status phone line don't agree that there is a reported fault.
Is there anything that I could do or do I just have to wait it out. Given we've been without TV (no freeview reception), phone and broadband for nearly 7 weeks now I'm not that impressed.
Thanks!