Pieman
06-11-2006, 14:03
Hi All
Just come off the phone from ntl Moving Home dept.
Had submitted my details via the Moving Home website on Friday and had a couple of follow up questions.
Received the automated email saying we've received the request and we'll be in contact.
Problem number 1 - the phone numbers for contacting ntl are 0800 052 2000 and 0800 052 0971
When I get through the agent says no record of transfer on your account.
Go through the details and she says OK - engineer will visit you on the 22nd Nov between 1 and 6. Not bad considering I'm being disconnected on the 17th!!!!!!
When I filled the website form in I asked for the 18th PM. That's not available etc etc
Then asked could I keep the phone number - she said how far we moving which is 5 miles and said no it's too far.
Then I asked to go to a team leader and in transferring me she cut me off!
Interesting enough - the agent said that you shouldn't use the web site because it doesn't work...........so much for progress!
:grind:
Just come off the phone from ntl Moving Home dept.
Had submitted my details via the Moving Home website on Friday and had a couple of follow up questions.
Received the automated email saying we've received the request and we'll be in contact.
Problem number 1 - the phone numbers for contacting ntl are 0800 052 2000 and 0800 052 0971
When I get through the agent says no record of transfer on your account.
Go through the details and she says OK - engineer will visit you on the 22nd Nov between 1 and 6. Not bad considering I'm being disconnected on the 17th!!!!!!
When I filled the website form in I asked for the 18th PM. That's not available etc etc
Then asked could I keep the phone number - she said how far we moving which is 5 miles and said no it's too far.
Then I asked to go to a team leader and in transferring me she cut me off!
Interesting enough - the agent said that you shouldn't use the web site because it doesn't work...........so much for progress!
:grind: