Problems With Samsung STB

[Austin-P]

Hi All, A newbie here,
Have been doing some research for my brother who has just had his PAce STB changed for a new Samsung STB, since installation on wed 1 june he has not been able to connect to net.
After numerous calls to tech support they have told him from there end STB working fine have been re hit 3 times and told to install patch from Microsoft, then told to re-installed wilndows, the broadjump disc keeps telling him his NIC card is faulty code 23, so bought new PCI NIC card, no difference, has finally managed last night to get connection speed of 1k/b sec????
Have read of probs on this forum with this box but seems to be back in april, are there still probs with box.

Any help would be most greatfull as he is now considering buying new puter to solve prob as NTL reckon the prob is not theres.

[Paul K]

Did your brother re-provision the new STB against his account? If not it won't allow him internet access until he does.

[Roy MM]

:welcome: to CF,

Try the crossover to USB see if he gets any joy that way.
__________________

Did your brother re-provision the new STB against his account? If not it won't allow him internet access until he does.

He did say he got some connectivity Paul, all be it 1kbs/ps.

[Austin-P]

Hi Thanks for replies,
He cannot re-provision his STB because the broadjump cd wont get past error report for NIC, still lists fault with onboard NIC, does not register new NIC in list.
Has tried using net which takes him to the online provisioning pages, which he can navigate but refuses to load last page after adding new puter.

Onboard NIc has been disabled in bios and does not list in network connections, only the new card.

[Paul K]

So the STB has yet to be provisioned against the pc? You do realise that you do not need the broadjump software installed don't you?
Has your brother got any firewall software installed and running on the pc?
__________________

If your brother goes to
start menu
run
type cmd
press enter
type ipconfig /all

what information does he get?

[Roy MM]

You my be better of not using the BB disk.

http://www.cableforum.co.uk/board/showthread.php?t=7603

[Paul K]

Someone posted elsewhere that you send the STB to
start.ntl
to kickstart the process not the autoregister address

[Austin-P]

He is running XP SP2, firewall is on, I will have to go around to his place to check, but he is running an IP in the 10.33 range. He was asked to ping the server by support and did not drop packets but times were upto 7-9 m/sec. Will post requested info as soon as poss. Cheers.

[Rik]

I have a Samsung STB as well as a CM, I would like to provision my STB to work with internet, do i need to contact NTL or is there a link I can provision the STB to use internet as well?

*edit* do i go here
https://autoreg.autoregister.net/

At work at moment so cant test

[Roy MM]

I have a Samsung STB as well as a CM, I would like to provision my STB to work with internet, do i need to contact NTL or is there a link I can provision the STB to use internet as well?

*edit* do i go here
https://autoreg.autoregister.net/

At work at moment so cant test

Think that would be two instalation tho.

[jonifen]

Someone posted elsewhere that you send the STB to
start.ntl
to kickstart the process not the autoregister address

I used start.ntl a while back when we first got broadband, but since its always been autoreg site that I've used... both on an old pace box and a samsung box :confused:


He is running XP SP2, firewall is on, I will have to go around to his place to check, but he is running an IP in the 10.33 range. He was asked to ping the server by support and did not drop packets but times were upto 7-9 m/sec. Will post requested info as soon as poss. Cheers.
10.x.x.x IPs are in the range where you need to go through the autoreg screens IIRC

[Marge]

I have a Samsung STB as well as a CM, I would like to provision my STB to work with internet, do i need to contact NTL or is there a link I can provision the STB to use internet as well?

*edit* do i go here
https://autoreg.autoregister.net/

At work at moment so cant test

Doesn't work via the STB in your area Rik

[BBKing]

have a Samsung STB as well as a CM, I would like to provision my STB to work with internet, do i need to contact NTL or is there a link I can provision the STB to use internet as well?

Only in a former C&W area and even there if you've got a CM it's doubtful we'd let you.

but he is running an IP in the 10.33 range

Which means no broadband, but the NIC is working. Throw the CD away and point a browser at http://start.ntl or http://autoreg.autoregister.net or indeed http://load.of.old.rubbish - it doesn't actually exist, the DNS server on the registration network will return the same IPs no matter what you give it, as long as it's got a dot in it!

Technically 'autoreg' refers to the CM registration process, you might confuse us referring to STB PC registration by that name. They're completely different in operation, purpose and staff, incidentally.

[Austin-P]

Hi All,

Have finally managed to get some connectivity at a rate of 110kbsec,
what we did, (not proper english), Go into the network card settings, advanced then, change the physical speed from hardware auto, to 10 mbps Half Duplex, it doesnt work at 100 Mbps. So his connection is now roughly 1MB, rather than the 2MB, he should have but it is now running.
Thanks all for there help. The fix came from a close friend who had a silmilar prob with a PC at work. :)

[homealone]

Hi All,

Have finally managed to get some connectivity at a rate of 110kbsec,
what we did, (not proper english), Go into the network card settings, advanced then, change the physical speed from hardware auto, to 10 mbps Half Duplex, it doesnt work at 100 Mbps. So his connection is now roughly 1MB, rather than the 2MB, he should have but it is now running.
Thanks all for there help. The fix came from a close friend who had a silmilar prob with a PC at work. :)

hi Austin-P

'half duplex' does not halve your connection speed

this test

http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html

will tell you the speed it is running at - post back?

[Paul K]

hi Austin-P

'half duplex' does not halve your connection speed

this test

http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html

will tell you the speed it is running at - post back?
Homer's right, full duplex means it can send and receive simultaneously, half duplex means it can only send or receive at any one time. Quick description
"Duplex" simply means you're able to send and receive data (most often the human voice) from the same device whether that be with your phone, 2-way radio, or PC.

Half-duplex devices let you send and receive, but only one-way at a time. If you've ever used a walkie-talkie, then you know what half-duplex conversations sound like. You have to push the TALK button to send your message. But as long as you are holding the TALK key, you can't hear what anyone else is saying. You must release the button to receive.