leeswin
22-09-2003, 00:50
bit long winded fraid
Ok bit of a rant not about ntl for a difference. I work for a computer company (no exact details fraid) as it support. After a rather long 8.5h day on Friday I decided to be generous as there was 1 call waiting to take the call, bearing in mind my shift had finished.
The call started rather nice hello my name ism x etc etc. the customer then went through the probs, after 15 mins of tests and diagnostics, I advised the customer it seemed to be a prob with his X brand modem (external faster modem) and to phone the ISP as they would need to take from there (even advised the user what to ask)
He didnâ₠¬Ã¢â€žÂ¢t like this (big time) and as far as I can say he over reacted. Stating I was fobbing him off and didnâ₠¬Ã¢â€žÂ¢t want to know, and what a blank waste to money the unit was, and how he had wasted a phone call, and how I was a blank useless waste of space and how blank rude I was (well you get the idea at thins time).
So I wasted 45 mins of my personal time (for free as it was my decision to take the call, I didnâ₠¬Ã¢â€žÂ¢t get paid for it) to be called all the names under the sun.
This post is purely to let me blow off steam as im worried about going back to work tomorrow, and more importantly just remind every person (regardless of weather they work for a helpline or not) out there that the over guy on the end of the phone is a human being as well. I also think we all deserver to be treated as such.
Please if you react like this customer or by chance its you reading this please think how you would react under these circumstances, what would you say?
Ok bit of a rant not about ntl for a difference. I work for a computer company (no exact details fraid) as it support. After a rather long 8.5h day on Friday I decided to be generous as there was 1 call waiting to take the call, bearing in mind my shift had finished.
The call started rather nice hello my name ism x etc etc. the customer then went through the probs, after 15 mins of tests and diagnostics, I advised the customer it seemed to be a prob with his X brand modem (external faster modem) and to phone the ISP as they would need to take from there (even advised the user what to ask)
He didnâ₠¬Ã¢â€žÂ¢t like this (big time) and as far as I can say he over reacted. Stating I was fobbing him off and didnâ₠¬Ã¢â€žÂ¢t want to know, and what a blank waste to money the unit was, and how he had wasted a phone call, and how I was a blank useless waste of space and how blank rude I was (well you get the idea at thins time).
So I wasted 45 mins of my personal time (for free as it was my decision to take the call, I didnâ₠¬Ã¢â€žÂ¢t get paid for it) to be called all the names under the sun.
This post is purely to let me blow off steam as im worried about going back to work tomorrow, and more importantly just remind every person (regardless of weather they work for a helpline or not) out there that the over guy on the end of the phone is a human being as well. I also think we all deserver to be treated as such.
Please if you react like this customer or by chance its you reading this please think how you would react under these circumstances, what would you say?