Snakebite
30-04-2005, 15:08
Hi, I'm new to the forum
I moved house about 2 months and and got blueyonder re-installed and now the conection has completely dropped.
When they installed at the new house, the weren't happy with the signals and put a new drop to the house. Also, I don't have a TV service and the modem is plugged straight in without any splitters on the shortist lenght of cable at the friont on the house.
Starting this weekend, the modem can't aquire a up stream. The upsteam power level is stuck on the max at 58 dBmv. Downstream is mainly 36 DB SNR and Power Level of -10 dBmV but sometimes does very as much to 17 DB and -19 dBmV.
I've have also had a look at a neighbours connection and there upstream power level is stuck at 58 dBmV.
I've phoned technical support and they can't get a Engineer out till next weekend since I have to be home for some reason which I think is complete crap since the problem looks like it's the whole node if the neighbours upstream is so high as well.
I then phoned Customer Services rquesting cancelation of contract (had to sign a new one year since I moved house) and only got them to agree to cancel if their fault can't be resolved next weekend.
Does anyone have any other ideas of trying to make Telewest come out and look at there faulty network more quickly.
I moved house about 2 months and and got blueyonder re-installed and now the conection has completely dropped.
When they installed at the new house, the weren't happy with the signals and put a new drop to the house. Also, I don't have a TV service and the modem is plugged straight in without any splitters on the shortist lenght of cable at the friont on the house.
Starting this weekend, the modem can't aquire a up stream. The upsteam power level is stuck on the max at 58 dBmv. Downstream is mainly 36 DB SNR and Power Level of -10 dBmV but sometimes does very as much to 17 DB and -19 dBmV.
I've have also had a look at a neighbours connection and there upstream power level is stuck at 58 dBmV.
I've phoned technical support and they can't get a Engineer out till next weekend since I have to be home for some reason which I think is complete crap since the problem looks like it's the whole node if the neighbours upstream is so high as well.
I then phoned Customer Services rquesting cancelation of contract (had to sign a new one year since I moved house) and only got them to agree to cancel if their fault can't be resolved next weekend.
Does anyone have any other ideas of trying to make Telewest come out and look at there faulty network more quickly.