sarthek
26-04-2005, 21:56
For about four weeks now I've been suffering awful download rates, unreliable connections and truly awful pings with my NTL broadband system.
- Motorola Surfboard SB4100 Modem
- 2Mbps Connection
- 3 STBs
- Linksys WRT54G router
- Living in Guildford area
ADSLguide Test report:
Downstream - 151Kbps (18.9 KB/sec) - 163Kbps (inc. overheads)
Upstream - 21Kbps (2.6KB/sec) - 22Kbps (inc. overheads)
I have had the above setup for several years now and never experienced any problems with lag when gaming (most recently with World of Warcraft) or download rates until about a month ago.
At this point, although nothing in the network setup had changed, the connection became hugely unreliable, sometimes providing the level of performance I always used to have, sometimes being worse than a dial-up connection. Packets started getting lost left right and centre, I started suffering huge lag in games (as I'm typing this my ping time to Google averages at 1712ms) and my download rates are, on average, about 20KB/sec.
Since this started I've tried everything from bypassing the network completely and directly connecting to the modem to replacing the network hardware (twice), all to no avail. Occasionally, if I turn the modem off and on again the performance returns to a reasonable level for about half an hour, but that's the best I seem to be able to do and even this doesn't always seem to work.
I have phoned NTL about this several times now, and each time I've been fobbed off with lines ranging from "it seems OK our end" to "no, that's all you can expect from the connection speed you have" to "there's nothing we can do about it at the moment, call us back again next time you're having the problem."
Has anyone else suffered a similar degradation in service in the past month or so? If so, have you been able to resolve the problem? I really am at the end of my tether as far as this is concerned...
- Motorola Surfboard SB4100 Modem
- 2Mbps Connection
- 3 STBs
- Linksys WRT54G router
- Living in Guildford area
ADSLguide Test report:
Downstream - 151Kbps (18.9 KB/sec) - 163Kbps (inc. overheads)
Upstream - 21Kbps (2.6KB/sec) - 22Kbps (inc. overheads)
I have had the above setup for several years now and never experienced any problems with lag when gaming (most recently with World of Warcraft) or download rates until about a month ago.
At this point, although nothing in the network setup had changed, the connection became hugely unreliable, sometimes providing the level of performance I always used to have, sometimes being worse than a dial-up connection. Packets started getting lost left right and centre, I started suffering huge lag in games (as I'm typing this my ping time to Google averages at 1712ms) and my download rates are, on average, about 20KB/sec.
Since this started I've tried everything from bypassing the network completely and directly connecting to the modem to replacing the network hardware (twice), all to no avail. Occasionally, if I turn the modem off and on again the performance returns to a reasonable level for about half an hour, but that's the best I seem to be able to do and even this doesn't always seem to work.
I have phoned NTL about this several times now, and each time I've been fobbed off with lines ranging from "it seems OK our end" to "no, that's all you can expect from the connection speed you have" to "there's nothing we can do about it at the moment, call us back again next time you're having the problem."
Has anyone else suffered a similar degradation in service in the past month or so? If so, have you been able to resolve the problem? I really am at the end of my tether as far as this is concerned...