chaokusc
03-03-2005, 19:45
Hey peeps im new here but i though that many of you may help me on what i should do about this problem.
Last month i was on 750kb internet by the STB with the basic tv channels and phoneline (FREE Phoneline)
I phoned a month ago to get internet for both my PC and PS2 at the same time.
About 1 week later an engineer comes out and takes out my STB and hands me a modem so i complain and he puts the STB back in but did not install the modem and left because he did not have the full parts.
About 2 weeks later i get handed a HUB at 8pm at night from an ntl engineer but he did explain to put in in the modem and he left.
Another 2 weeks later after getting sick of getting nowhere.
I phone ntl and demand help to get it up and running.
On the phone they went through a few things for about an hour and guess what, im still on the STB Internet
They said they will contact billing so i dont get billed for 2 internet connections because im still on the STB Internet.
And they would phone me back but they never did.
(Its been 2 days now since i phoned them)
My modem is lying there on the shelf doing nothing at all, and the HUB is still in its box because i have no idea where to put the little bugger... it did not come with instructions and the engineer did not help because off all the wires i got mixed up all the time.
Im supposed to get a starter pack but ntl told me to phone PS2 helpline and order one from them which will take 2 months to arrive.
And thats where im stuck
Got a modem gathering dust, got my internet still on the STB, got a hub hiding in its packaging, and i got a headache with it all.
Can anyone suggest what i should do.
Thanks
Last month i was on 750kb internet by the STB with the basic tv channels and phoneline (FREE Phoneline)
I phoned a month ago to get internet for both my PC and PS2 at the same time.
About 1 week later an engineer comes out and takes out my STB and hands me a modem so i complain and he puts the STB back in but did not install the modem and left because he did not have the full parts.
About 2 weeks later i get handed a HUB at 8pm at night from an ntl engineer but he did explain to put in in the modem and he left.
Another 2 weeks later after getting sick of getting nowhere.
I phone ntl and demand help to get it up and running.
On the phone they went through a few things for about an hour and guess what, im still on the STB Internet
They said they will contact billing so i dont get billed for 2 internet connections because im still on the STB Internet.
And they would phone me back but they never did.
(Its been 2 days now since i phoned them)
My modem is lying there on the shelf doing nothing at all, and the HUB is still in its box because i have no idea where to put the little bugger... it did not come with instructions and the engineer did not help because off all the wires i got mixed up all the time.
Im supposed to get a starter pack but ntl told me to phone PS2 helpline and order one from them which will take 2 months to arrive.
And thats where im stuck
Got a modem gathering dust, got my internet still on the STB, got a hub hiding in its packaging, and i got a headache with it all.
Can anyone suggest what i should do.
Thanks