starscascade
18-02-2005, 13:45
I have had so many problems since moving out from my old address. And still 3 months on i cant sort it. I moved to a non-ntl area. I have no phone line now, not able to receive broadband/ or tv package of any kind. I gave 30 days written notice of this and phone calls but still NO ACTION on my account.
I have never had so much trouble in my whole life with one company. But still it goes on. So now im due to pay for 3 months full service of all the packages for months i have not been there. My account is in the process of being terminated due to this payment outstanding.
Its so frustrating i have TOLD them i have moved out and they wont acknowledge this what-so-ever. I mean they are probably gonna assume that im hiding from them and when the collection service comes for the set top box they will no doubt go to the old address. Oh joy!
The simple thing is i WOULD pay this to get them off my back and stop a debt agency getting involved but theres 2 slight problems.
1) Will my account go back to being active?(which i dont bloody want).. and they will put me in for another 12 contract. I would hate to get anymore charges its bad enough paying this for service i havent used for 3 months.
2) They should credit this amount first before billing me for it
After a number of phone calls and fruitless discussions i have had no resolution. Its really distressing me, i have never had anything like this happen i always resolve stuff with companies. Why is this NTL so difficult.
Could any here help. I figured this is more useful right now rather than ntls customer services.
I have never had so much trouble in my whole life with one company. But still it goes on. So now im due to pay for 3 months full service of all the packages for months i have not been there. My account is in the process of being terminated due to this payment outstanding.
Its so frustrating i have TOLD them i have moved out and they wont acknowledge this what-so-ever. I mean they are probably gonna assume that im hiding from them and when the collection service comes for the set top box they will no doubt go to the old address. Oh joy!
The simple thing is i WOULD pay this to get them off my back and stop a debt agency getting involved but theres 2 slight problems.
1) Will my account go back to being active?(which i dont bloody want).. and they will put me in for another 12 contract. I would hate to get anymore charges its bad enough paying this for service i havent used for 3 months.
2) They should credit this amount first before billing me for it
After a number of phone calls and fruitless discussions i have had no resolution. Its really distressing me, i have never had anything like this happen i always resolve stuff with companies. Why is this NTL so difficult.
Could any here help. I figured this is more useful right now rather than ntls customer services.