download speed issues. Please help

[g.newark]

Hi,

I'm in Middlesbrough and have terrible download speeds. I am running xp.

Browsing is fine - not as quick as it used to be but still acceptable.
However my download speeds are terrible. I have ran various broadband speed tests and they all pretty much say the same thing:

Speed i should expect = 768kb/s
My actual speed = between 45kb/s - 124kb/s

Also getting around 18 per cent packet loss

Has anybody else had this or can anyone suggest anything to try?

I have tried ringing ntl but all i get is the usual 'Have you tried rebooting
modem' etc. They don't seem to care. Have been a ntl broadband subscriber
since day 1 but am looking into a new provider - it is going downhill very
fast in my opinion.

Any help greatly received

Gareth

[ikthius]

Have you:
A: Cleared your cache/temp internet files.
B: Cleared your History
C: Cleared your files
D: Checked for spyware with AdAware/spybot/spyblaster/etc
E: Done a virus check.

try all these first, then, disconnect your modem for 3 mins+ then connect back up, then try your speed checks/pings

hope this helps.

ik

[g.newark]

had an ntl engineer out yesterday. Checked all signlas which were fine. After changing the modem everything is back to normal. Good speed on downloads and browsing.

Thanks for your suggesitons

Gareth

[badnbusy]

Speed i should expect = 768kb/s

Where did you get that from? Its either 300kbps, 750kbps or 1.5mbps.

If you're on the 750kbps service, you should get a max download speed of around 94kB/s, as 750kbps = 94kBps (notice capital B, indicating Bytes not bits)

At least its sorted :D