Still on 600K...

[SuperCow]

Despite NTL's promised speed changes I'm still on 600K (instead of 750K). My D/L speed haven't changed and are still slightly under 600K (using Dan Elwell's Broadband Speed Test). What's worse is that NTL now has taken offline the "postcode checker" page that was supposed to tell you when the upgrades would take place (you know the one that said September, then October, then November...!). I even tried to send them an email through their automated customer support form online but guess what? A couple of days later I received a delivery failure email.
I guess my action is are there any others still not upgraded to 750K? Do I need to spend 20 mins on the cable modem hotline to get this fixed? Any advice would be appreciated.
OK forgot to say I was in the Hemel Hempstead area, and my cable model is a Terrayon (if that helps).

[bobna]

have you tried unplugging the power from your modem ?

if not unplug it for about 3mins plug back in, wait for it to get connected then do a speed test, if it's not upgraded get on that phone to cs and moan like you've never moaned b4

[paulyoung666]

deffo the first step is to power down the modem and see what happens :)

[Chris W]

PM the mac address of the modem if the reboot doesn't work, and i'll check out the speed and correct if necessary :)

MB

[Jez]

SuperCow isn't the only one - rebooting my SACM has no effect on my overall speed either - Robin Walker's speed text gives me
Sat, 04 Dec 2004 21:42:10 GMT
1st 128K took 3475 ms = 37719 Bytes/sec = approx 314 kbits/sec
2nd 128K took 3756 ms = 34897 Bytes/sec = approx 290 kbits/sec
3rd 128K took 3735 ms = 35093 Bytes/sec = approx 292 kbits/sec
4th 128K took 3786 ms = 34620 Bytes/sec = approx 288 kbits/sec and Dan Elwell's agrees ... :-(

[BBKing]

Sure that's not a 300k service working perfectly?

[SuperCow]

Looks like a modem reboot did the trick as I'm now around 705K D/L speed. I had tried a CM reboot a few weeks back with no success and reading about upgrades experiences from other users who didn't need to reboot I had assumed it would not be necessary.
Anyway, thanks to everybody that replied!

[Jez]

Sure that's not a 300k service working perfectly?
Er - if it is, then I really do have problems, as I'm paying for the 600k service which should have been upgraded to 750k last month ... looks as if I'd better call CS!

[BBKing]

Or just drop me your modem's MAC address and I can check for you...

[Jez]

Or just drop me your modem's MAC address and I can check for you...
Many thanks - it's on it's way ... :):tu:

[goof]

I'm still stuck on 600K too despite the postcode checker telling me it'd be up to 750 by November. Checked yesterday and it was still at 600, via the control panal with Root/Root.

The modem's been powered on and off many times since :confused:

Edit: Just noticed Jez, I'm in Glasgow too, coincidentally! (or not!)

[ikthius]

delete your cookies and temp internet files/cache, unplug the modem for about 3 mins, before doing the speed test, this is the way I got it up to 750.

ik

[goof]

Thanks ik, will give it a try...

[Paul]

Thanks ik, will give it a try...If not then one of the ntl staff can probably check it out for you.

[Chris W]

:wavey:

A PM will get it done on monday for you :)

[Jez]

Well - BBKing has just got back to me to let me know I'm showing as on the 300k service which would rather explain why I've not been upgraded to 750k! Off to the phone now to get this fixed and see about some compensation :)
Many thanks to BBKing!

[Update]... spoken to a very helpful broadband CS guy who's confirmed that I'm on the wrong service, but unfortunately I have to go through the main CS number to get it changed, and they're shut Sundays ... roll on tomorrow! Tried to rep BBKing for his help but he's obviously been too helpful to me over the last couple of months and the system won't let me give him any more!

[Shaun]

Tried to rep BBKing for his help but he's obviously been too helpful to me over the last couple of months and the system won't let me give him any more!

Done :)

[Jez]

Done :)
Good on yer - many thanks! :D

[BBKing]

*blush*

Twas nothing.

[Paul]

*blush*

Twas nothing.Yes it was, help is always appreciated BB. :)

[Jez]

Yes it was, help is always appreciated BB. :)
Indeed! :nworthy: