View Full Version : Can anyone close accounts here?
Hello
Just wondering if anyone here can close my account for me because I never got the broadband installed and I am still shown as an active customer...
Thanks
:confused:
Are you getting billed for the account?
Let us know what area of the country you are in.
Surely this would cause a HUGE DPA issue?
Graham M
06-11-2004, 14:52
Wouldn't it just be simpler to phone CS?
Yes I am getting billed for the account however the first two bills have been free due to the 60 day free trial promotion. What's DPA?
I already phoned, they are closed
I already phoned, they are closed
I wish someone would tell my boss that. Then I can go home and back to bed ;)
CS is open 9:00 - 6:00 on Saturday.
Surely this would cause a HUGE DPA issue? Why :confused:
The disconnection department is closed. Looks like I will have to call them on Monday then.
Why :confused:
d0h could be anyone.......
as could anyone on the site, nm, obviously I'm missing the point here somewhere :shrug:
ok can someone close the account for me please? just called up and they said couldnt help. living in the leicestershire area
JohnHorb
08-11-2004, 17:15
Hmm.. don't know the conditions of the 'free trial', but it sounds like you have to cancel by a certain date. As dOh hasn't done so, they are holding him/her to the 12-month minimum period. Could be talking rubbish though...
Graham F
08-11-2004, 17:25
ok can someone close the account for me please? just called up and they said couldnt help. living in the leicestershire area
Did you not ask why, or did they not offer an explanation as to why?
They were "closed" and could not help me. The BIG problem about cancelling is that I have nothing to cancel. There was never anything ever installed at my house....:confused: They can't bill me for nothing, can they?
Graham F
08-11-2004, 19:06
no they can't but you still need to get it sorted out!!
this guy... Steven Birnie is the Call centre manager for customer relations who deal with discons, try emailing him :) Most ntl internal email addresses are first name dot surname @ntl.com try it i'm sure he will reply to you and sort this out for you :)
contact name taken from... http://iccoventry.icnetwork.co.uk/0100news/0100localnews/tm_objectid=14777813&method=full&siteid=50003&headline=ntl-to-create-80-jobs-in-city-name_page.html :angel:
zoombini
09-11-2004, 08:30
If you can check with your bank & make sure that the direct debit mandate is cancelled, they will soon get in touch when they find out they cannot get any money from you.
orangebird
09-11-2004, 10:36
Am I missing something here? I don't recall ntl doing a 60 day free trial (especially one where you cancel after two months... :erm:. )
Even so, if he had received a 60 day free trial, it would have to have been installed....but then he says he's never been installed...
Somethings not right here... :scratch:
Graham F
09-11-2004, 10:53
Am I missing something here? I don't recall ntl doing a 60 day free trial (especially one where you cancel after two months... :erm:. )
Even so, if he had received a 60 day free trial, it would have to have been installed....but then he says he's never been installed...
Somethings not right here... :scratch:
they are doing a free trail as it is mentioned in the results published last week as they believe that 78% of people who take the trail keep the service at the end of it :)
orangebird
09-11-2004, 11:11
they are doing a free trail as it is mentioned in the results published last week as they believe that 78% of people who take the trail keep the service at the end of it :)
Thanks Scooby.
The rest still doesn't make sense though. :confused:
Graham F
09-11-2004, 11:18
Thanks Scooby.
The rest still doesn't make sense though. :confused:
if you read back through it the orignal poster never mentions a free trial, he says he is being billed for a service that was not installed. The free trail was mentioned by someone else :)
JohnHorb
09-11-2004, 11:20
if you read back through it the orignal poster never mentions a free trial, he says he is being billed for a service that was not installed. The free trail was mentioned by someone else :)
See post #5
Graham F
09-11-2004, 11:24
See post #5
still doesn't change what he is saying though, he is just saying that he got the first 2 bills with no charge because of the free trail offer. But he was not installed so should not of got any bills!!!!
orangebird
09-11-2004, 11:27
still doesn't change what he is saying though, he is just saying that he got the first 2 bills with no charge because of the free trail offer. But he was not installed so should not of got any bills!!!!
OK, so why wait until you've already received two bills (regardless of the charge)? Still sounds dodgy to me. :shrug:
Graham F
09-11-2004, 11:32
OK, so why wait until you've already received two bills (regardless of the charge)? Still sounds dodgy to me. :shrug:
Sounds like a ntl mess up to me :)
zoombini
09-11-2004, 11:52
Sound's like troll food to me :D
I'm on this phantom 2mnth free trial, on the 59th day I shall be one of the 22% that do cancel.
I shall do so verbally & in writing.
I will look forward to being told to keep my modem.
Ok people thanks for your help. The account should be cancelled on the 8th December 2004 and I should not be getting anymore bills from them. We will have to wait and see about that.
Motorman
09-11-2004, 20:21
the 2 month free trial ended at the end of sept
What number did you call? I called the customer service desk and they gave me a number for Customer relations? or something like that
It's.....0800 0520243
Try that one
steven_azari
17-11-2004, 19:16
We do have some issues with the way the sales department set up the account, there's an option in the order for "broadband bundles offer" which can set it to free for 60 days. but I have had a lot of customers coming to me and I've had to give them a manual credit :sleep:
But yes Im affraid that once the 2 months are up, your in a legally binding contract for the 12 month period. But there are cases where people have tried to cancel but havent been able to due to problems getting in contact, or the trial date ended on the weekend etc.
Well today I got another bill that I have to pay as it is still standing. At least the account is on a pending disconnection which is half the way there. However looks like I will have to call up the disconnection department to get that 24.99 off the acocunt on Monday. Hopefully it will be the last time I have to call them up for anything as the account 'should' be disconnected on the 8th Dec. After that I hope I don't get any more bills...
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